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Christmas with Deep Blue

by with No Comment AnnouncementsTips

To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

Friday, 23rd December – Closed from 12pm
Monday, 26th December – Boxing Day, Closed
Tuesday, 27th December – Bank Holiday, Closed
Wednesday, 28th December – Closed
Thursday, 29th December – Closed
Friday, 30th December – Closed
Monday 2nd January – Bank Holiday, Closed
Tuesday 3rd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available to our customers. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns and events start to fill up your diaries. It’s worth thinking about what days and hours your office will be open.

What will you do when the office is closed?

Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?

Have you thought about how you will notify your customers of your Festive opening hours?

Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some like InBound and Horizon can even have schedules created so that numbers divert automatically.

See our guide here

Broadband slower than normal? Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Find out more here

Stay safe from scams. Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

Find out more here
All that's left to say

All that’s left to say….

by with No Comment NewsUncategorized

The Christmas jumpers have been worn, the festive call plans activated and our little Elves have now gone home. So all that’s left to say is…..

A very Merry Christmas and a Happy and Prosperous New Year to all of our customers!

We will be back in the office on Thursday 2nd January ready to hit the New Year with a bang. Whatever your Business’ Resolutions are, Deep Blue will be here to help you and your business shine!

All that's left to say

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Our Christmas HO-HO-HOpening hours

by with No Comment NewsProducts & ServicesTipsUncategorized

Our Christmas HO-HO-HOpening Hours at Deep Blue

Monday 23rd December – 9am until 5pm
Tuesday 24th December – 9am until 12pm
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – Closed
Monday 30th December – Closed
Tuesday 31st December – Closed
Wednesday 1st January – Closed

We will be happily back to work on Thursday 2nd January – 9am until 5pm

05da2fab-19fd-47e5-ba7d-02e89daf5317OUT OF HOURS

During the festive shut-down, EMERGENCY SUPPORT is available. Please leave a message on the number below and a member of our team will be in touch.

0333 240 9100

Hunt group failover

#FestiveFailovers

by with No Comment Products & ServicesTips

The last thing you want at this busy time of year is to be worrying about your phone system being out of action so for the final part of our Christmas tips section we will be talking about festive Failovers.

 

InBound DR Plan – Build an alternative call plan to use if the destination of your main call plan is unavailable for any reason, when you have finished your call plan, click Validate to make sure it is correct then check the box that says ‘Make this my DR plan’. You can then go to the point my number tab and activate this plan at anytime that you need it.

 

Horizon Hunt Group Unreachable – Go to Call Groups > Hunt Group and click edit next to the number you wish to set up. Select Options and check the box next to ‘Enable Call Forwarding when unreachable’, put in your failover number (any number that wouldn’t be affected by a power/broadband outage such as a mobile) and click Save.

Hunt group failover

 

 

 

 

 

 

 

The system will automatically trip over to the failover number if communication between the handsets and the Horizon platform is disrupted.

Fixed Line – Should your phone lines go down, or should you be unable to access your premises, simply call the office on 0333 240 9100 and we will be able to apply a temporary divert at the exchange to forward your calls to an alternative number.

 

That’s it for our Christmas tips, all that’s left is to wish our customers a very Merry Christmas and a Prosperous New Year. Keep a look out in January for updates on the launch of our New Knowledge base to help you get the most from your telecoms set up.

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Christmas Ho-Ho-Hopening times

by with No Comment News

Deep Blue would like to wish all our customers a Merry Christmas and a Happy and Prosperous New Year. Our festive opening hours are:

24/12/15 – 9:00am – 12:00pm
25/12/15 – Christmas Day – Office Closed
28/12/15 – Bank Holiday – Office Closed
29/12/15 – Office Closed – Fault Support on 0333 240 9100
30/12/15 – Office Closed – Fault Support on 0333 240 9100
31/12/15 – Office Closed – Fault Support on 0333 240 9100
01/01/16 – Bank Holiday – Office Closed
04/01/16 – Normal Hours Resume

Christmas Opening hours

by General

May we start by wishing all our customers a very Merry Christmas and a prosperous New Year.

The following are our Christmas and New Year opening hours:

20th – 23rd Dec 2010……………………….9am – 5pm

24th Dec 2010…………………………………9am – 2pm

25th – 28th Dec 2010………………………..Closed

29th – 30th Dec 2010………………………..9am – 5pm

31st Dec 2010………………………………….9am – 2pm

1st – 3rd Jan 2011……………………………..Closed

Out of hours emergency call 01937 220603

We will be back to normal office hours from Tuesday 4th January.