All that's left to say

All that’s left to say….

The Christmas jumpers have been worn, the festive call plans activated and our little Elves have now gone home. So all that’s left to say is…..

A very Merry Christmas and a Happy and Prosperous New Year to all of our customers!

We will be back in the office on Thursday 2nd January ready to hit the New Year with a bang. Whatever your Business’ Resolutions are, Deep Blue will be here to help you and your business shine!

All that's left to say

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Our Christmas HO-HO-HOpening hours

Our Christmas HO-HO-HOpening Hours at Deep Blue

Monday 23rd December – 9am until 5pm
Tuesday 24th December – 9am until 12pm
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – Closed
Monday 30th December – Closed
Tuesday 31st December – Closed
Wednesday 1st January – Closed

We will be happily back to work on Thursday 2nd January – 9am until 5pm

05da2fab-19fd-47e5-ba7d-02e89daf5317OUT OF HOURS

During the festive shut-down, EMERGENCY SUPPORT is available. Please leave a message on the number below and a member of our team will be in touch.

0333 240 9100

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Christmas Call Plans – Call Forwards

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With the Horizon and InBound platforms, it is quick and easy to re-route your calls over Christmas.

InBound

Create a Christmas call plan using the date and time control nodes to send calls where you need them and when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

Daytime

 

 

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing. So in the example below, the calls route to destination Y Mon-Fri 9-5 and destination X at all other times:

Call plan

 

 

 

 

 

 

 

 

 

InBound Divert Node

divert

 

 

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate –

Once you have built your call plan, instead of clicking Activate, instead of click Schedule Activate. In the window that appears to specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Horizon

Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

Screen one

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Screen Two

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Screen Three

Hunt Group Schedule

Add Christmas, New Year and other Bank Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.Screen FourName your Schedule and click Create, on the Add Event screen, give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times. In the example below the event covers from midday on 24th Dec to 5pm on 28th, after this normal routing would apply:

Screen Five

Once you have set your date and time you can then click create, you can add further events (such as New Year) by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure? Just email details of the dates, times and forward number to info@deepbluetelecom.co.uk with the subject Christmas Call Plan and we will set it up for you.

 

 

Hunt group failover

#FestiveFailovers

The last thing you want at this busy time of year is to be worrying about your phone system being out of action so for the final part of our Christmas tips section we will be talking about festive Failovers.

 

InBound DR Plan – Build an alternative call plan to use if the destination of your main call plan is unavailable for any reason, when you have finished your call plan, click Validate to make sure it is correct then check the box that says ‘Make this my DR plan’. You can then go to the point my number tab and activate this plan at anytime that you need it.

 

Horizon Hunt Group Unreachable – Go to Call Groups > Hunt Group and click edit next to the number you wish to set up. Select Options and check the box next to ‘Enable Call Forwarding when unreachable’, put in your failover number (any number that wouldn’t be affected by a power/broadband outage such as a mobile) and click Save.

Hunt group failover

 

 

 

 

 

 

 

The system will automatically trip over to the failover number if communication between the handsets and the Horizon platform is disrupted.

Fixed Line – Should your phone lines go down, or should you be unable to access your premises, simply call the office on 0333 240 9100 and we will be able to apply a temporary divert at the exchange to forward your calls to an alternative number.

 

That’s it for our Christmas tips, all that’s left is to wish our customers a very Merry Christmas and a Prosperous New Year. Keep a look out in January for updates on the launch of our New Knowledge base to help you get the most from your telecoms set up.

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Christmas Ho-Ho-Hopening times

Deep Blue would like to wish all our customers a Merry Christmas and a Happy and Prosperous New Year. Our festive opening hours are:

24/12/15 – 9:00am – 12:00pm
25/12/15 – Christmas Day – Office Closed
28/12/15 – Bank Holiday – Office Closed
29/12/15 – Office Closed – Fault Support on 0333 240 9100
30/12/15 – Office Closed – Fault Support on 0333 240 9100
31/12/15 – Office Closed – Fault Support on 0333 240 9100
01/01/16 – Bank Holiday – Office Closed
04/01/16 – Normal Hours Resume

Christmas Opening hours

May we start by wishing all our customers a very Merry Christmas and a prosperous New Year.

The following are our Christmas and New Year opening hours:

20th – 23rd Dec 2010……………………….9am – 5pm

24th Dec 2010…………………………………9am – 2pm

25th – 28th Dec 2010………………………..Closed

29th – 30th Dec 2010………………………..9am – 5pm

31st Dec 2010………………………………….9am – 2pm

1st – 3rd Jan 2011……………………………..Closed

Out of hours emergency call 01937 220603

We will be back to normal office hours from Tuesday 4th January.