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Christmas Call Plans on Horizon and Inbound

by with No Comment Products & ServicesTips

Horizon

Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Christmas Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Holiday Horizon Call Plan and we will set it up for you.

Inbound

Create a Christmas Holiday call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Holiday Inbound Call Plan and we will set it up for you.

GENERAL PRESENTATION (2)

Introducing the Ultimate Broadband Deal: Get More for Less!

by with 2 Comments OffersProducts & Services

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Openreach announces launch of Optical Spectrum Access

by with No Comment AnnouncementsIndustry NewsProducts & Services

What is Optical Spectrum Access (OSA)?

Optical Spectrum Access (OSA) uses wavelength division multiplexing (WDM) to efficiently send multiple signals along an optical bearer (fibre optic cables and equipment). Each optical signal is given its own wavelength, they are sent through the fibre at the same time before being separated out once they reach the destination. Each wavelength can be configured to carry different data or be allocated to specific tasks.

What Options will be available?

OSA 100G single comes as a symmetrical 100GE option or a 10 channel 10GE option. It has a limited number of product options to make it straight forward and accessible.

OSA Filter Connect gives you direct access to the optical path, allowing you to connect your own wavelength division multiplexing (DWDM) equipment using the spare filter ports (OR will still manage at least one wavelength).

What are the benefits of OSA?

Being a dedicated fibre connection it offers low latency, high service quality and high levels of security. It also has the shortest lead time of Openreach’s DWDM products.

Because it is designed and planned to the end users brief you are able to customise with multiple wavelength, chassis and interface options.

The option to have direct access means you can tailor and manage the service to how you use it.

OSA for the Market

Openreach have aimed to price OSA to make it a competitive and viable option as the need for data becomes ever greater.

The launch of products like OSA along with the continued roll out of the full fibre network are going to be essential to allow UK businesses to continue to compete in a global market. Especially as more and more of the things we do rely on data and fast connectivity to underpin them.

CD19E29C-88B4-4636-AC89-2E36B726151D

Fluke testing

by with No Comment Products & Services

Fluke testing, never heard of it? No, me neither! Thankfully that’s why we have a team of highly skilled engineers working with us here at Deep Blue so when one of our customers needed fluke testing completing as part of a job we were able to help.

Have you ever wondered how engineers ensure the smooth and efficient functioning of network infrastructures? Well, Fluke testing equipment is their secret weapon!

Fluke testing helps validate, troubleshoot, and optimise network performance like never before. It’s like having a superhero for your network!

These tests can help you diagnose connectivity issues, identify faulty connections, and verify cable integrity. No more wasting hours trying to figure out why your network is misbehaving!

Network analysers can help ensure your network is running at its optimal speed, capacity, and reliability. Say goodbye to slow internet and frustrating lag times!

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So, whether you’re an IT professional or just someone who loves seamless network connectivity, Fluke testing is a game-changer! It ensures that your network is operating flawlessly and keeps everything running smoothly.

If you think your business could benefit from this network super hero then contact us today to find out more and book your fluke testing appointment!

E184101E-815D-4EA2-8404-CA3C8E27811D

Full fibre rollout – an update from Deep Blue

by with No Comment Industry NewsNewsProducts & ServicesUpdate

With technology moving at an unprecedented pace, staying ahead of the curve is vital for businesses to thrive. This is especially true of telecoms, where users demand faster, more reliable, and future-proof services. That’s why Deep Blue are working hard to move our customers onto full fibre and SoGEA broadband.

The PSTN switch off

Openreach has been planning to switch off its legacy network, including the PSTN and ISDN, for some time now. The switch-off is currently scheduled for December 2025, and this means that businesses need to start preparing for the change sooner rather than later.

At Deep Blue, we believe that the switch-off presents an opportunity for businesses to future-proof and get the most from their telecoms. That’s why we’ve been encouraging our customers to make the switch to full fibre and SOGEA services. These services not only offer faster speeds and greater reliability, but are increasingly more cost effective than their legacy counter parts.

What are we doing to assist our customers?

We’ve already moved a number of our customers onto these services, and the feedback has been overwhelmingly positive; with improved performance and reliability, as well as cost savings. They’ve also appreciated the peace of mind that comes with knowing that they have made the move ahead of the rush as we approach the big switch off.

For those still on ADSL and FTTC we are in the process of contacting sites that can move to start the upgrade process. The next batch of upgrades is booked for the end of May and emails for those we hope to move in June will be going out shortly.

Do you need to do anything?

You do not need to do anything as we will contact you to arrange the migration process, however, if you don’t want to wait and would like to request a move sooner then you can contact a member of the team at theteam@deepbluetelecom.co.uk or on 0333 240 9100.

In Summary

The switch-off of the PSTN and ISDN networks presents a great opportunity for businesses. Full fibre and SOGEA services offer faster speeds, greater reliability, and future-proofing, they can also lead to significant cost savings. At Deep Blue, we’ve already moved a number of our customers onto these services, and we believe that they are the way forward for businesses looking to stay ahead of the curve.

8B91131D-9624-47A5-981E-DB8E19EA6CA5

Your number, but better

by with No Comment Products & Services

Considering switching to full fibre broadband, but worried about losing your phone number? Don’t worry, Deep Blue Telecom has got you covered!

Our range of solutions can not only help you keep your number but also get it working harder for you. We understand that your phone number is an essential part of your identity and it’s important to keep it when transitioning to a new service.

What we offer

At Deep Blue Telecom, we offer a range of feature-rich products to suit all businesses sizes. All with a wide variety of call management options such as scheduling, voicemail to email, auto-attendant, and much more. These features are designed to make your phone number work harder for you and enhance your communication experience.

Feature Rich

Our scheduling feature, for example, allows you to route your calls to different destinations depending on the time of the day. Great for ensuring you are available to take calls during business hours, while also allowing you to disconnect after hours. Our voicemail to email feature means you can receive your voicemails via email, ensuring you don’t miss any important messages.

With auto-attendant you can customise your system to give callers options such as “press 1 for sales” or “press 2 for support”, getting them to the right person or department.

In summary

We understand that transitioning to a new service can be a daunting experience, which is why we want to make the process as smooth as possible. With our range of solutions, you can have peace of mind knowing that your phone number will remain the same, and you won’t lose any of the features you currently enjoy.

If you’re considering switching to full fibre broadband, don’t let the fear of losing your phone number hold you back. Contact us at Deep Blue Telecom and let us help you make the transition as smooth as possible. Our feature-rich products will not only help you keep your number but also enhance your communication experience with a range of call management features.

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Bank Holiday Call Plans on Horizon and Inbound

by with No Comment Products & ServicesTips

Horizon

Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Bank Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Horizon Call Plan and we will set it up for you.

Inbound

Create a Bank Holiday call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Inbound Call Plan and we will set it up for you.

D1126068-61AB-43EA-B487-94E3285FBD09

Challenge the Captain to beat your bill!

by with No Comment Captain CommsProducts & Services

Are you tired of rising prices and increasing bills? Well, fear not, because Captain Comms is here to save the day!

As a superhero who loves a challenge, Captain Comms has taken on the mission to help people who are struggling with their telecoms costs to beat your bill.

Captain Comms wants to beat your bill

But how does he do it, you ask? Well, Captain Comms has a unique set of skills that allows him to analyse your bills and find areas where you can save money. He knows all the tricks of the trade.

So, if you want to challenge Captain Comms to beat your bill, all you have to do is upload a copy of your latest invoice using the form below. Then he’ll work his magic and come up with a plan to save your business money.

But Captain Comms doesn’t just stop at lowering your bills. He also wants to help you stay connected and productive. As a superhero who values communication, he knows how important it is to have access to reliable phone and internet services.

That’s why he works with the best in the industry to offer you affordable and reliable communication solutions.

So, don’t let rising prices get the best of you. Challenge Captain Comms to beat your bill and start saving money today. With his help, you can finally take control of your expenses and focus on the things that matter most. Contact Captain Comms today and let him be your superhero in the world of communication!

FULL-9

Switching to VoIP: Benefits and Challenges of the PSTN Switch Off

by with No Comment GeneralIndustry NewsProducts & Services

The UK is currently in the process of phasing out the Public Switched Telephone Network (PSTN), which is a network of interconnected telephone lines and switches that has been in use for over a century. The PSTN switch off is part of the wider transition to digital communication technologies, such as Voice over Internet Protocol (VoIP).

The switch off of the PSTN is being driven by several factors, including the high cost of maintaining the ageing infrastructure, the growing popularity of mobile and internet-based communication, and the need for more efficient and cost-effective telecommunications systems.

Ofcom, the UK’s communications regulator, has set a deadline of 2025 for the complete switch off of the PSTN network. This means that traditional phone lines that rely on copper wires and fixed-line telephony will eventually be replaced by internet-based alternatives.

The switch off of the PSTN networks is expected to bring a number of benefits, including improved call quality, faster data transmission speeds, and a more reliable and efficient telecommunications system. However, it may also create challenges for some users who rely on traditional phone lines, particularly in rural and remote areas where internet connectivity may not be readily available.

To address these challenges, the UK government is working to improve the country’s digital infrastructure and ensure that all areas have access to reliable and high-speed internet connectivity. This includes initiatives such as the Universal Service Obligation (USO), which aims to provide every household in the UK with a minimum broadband speed of 10Mbps.

Overall, the switch off of PSTN in the UK represents a significant shift towards more modern and efficient communication technologies, but it also highlights the need for continued investment in digital infrastructure to ensure that everyone can benefit from these advances.

If you would like help with the Big Switch off and moving to VoIP, contact us on 0333 240 9100 or at theteam@deepbluetelecom.co.uk for assistance. We can provide you with the expertise and resources you need to make the transition to VoIP, ensuring that you can continue to make and receive high-quality phone calls. With our help, you can take advantage of the benefits of VoIP while avoiding the potential challenges and complexities of making the switch on your own.