Unveiling SOGEA: Simplifying Connectivity for the Modern World

In an age where seamless connectivity is not just a luxury but a necessity, innovations in networking technology continue to evolve, aiming to simplify and enhance our digital experiences. One such innovation that has been gaining traction is SOGEA, standing for “Single Order Generic Ethernet Access.” Let’s delve into what SOGEA is, how it works, and why it matters in our interconnected world.

Understanding SOGEA

SOGEA represents a significant shift in how internet connectivity is delivered to consumers and businesses. Traditionally, internet services were provided through a combination of copper wires and telephone lines. This meant that users had to have an active phone line even if they only desired internet access. However, with the advent of SOGEA, this is no longer the case.

SOGEA eliminates the need for a traditional phone line, offering standalone broadband connectivity through a single Ethernet line. This simplifies the setup process and provides users with more flexibility in choosing their internet service provider (ISP). Whether it’s for residential use or business applications, SOGEA streamlines the connectivity process, making it more efficient and cost-effective.

How SOGEA Works

At its core, SOGEA leverages existing infrastructure to deliver broadband services without the requirement of a phone line. Instead, it utilises Ethernet technology to establish a direct connection between the user’s premises and the ISP’s network.

Here’s a simplified breakdown of how SOGEA works:

  1. Ordering: Users can place a single order for broadband service without the need to subscribe to a traditional phone line.
  2. Installation: A technician installs an Ethernet line to the user’s premises, connecting it directly to the ISP’s network.
  3. Service Activation: Once the line is installed, the broadband service is activated, providing users with high-speed internet access.
  4. Usage: Users can then enjoy internet connectivity without the hassle of maintaining a phone line, benefiting from faster speeds and greater reliability.

Why SOGEA Matters

  1. Simplicity: SOGEA simplifies the process of obtaining internet service by removing the requirement for a phone line, streamlining the setup process for users.
  2. Cost-Effectiveness: By eliminating the need for a phone line, SOGEA can potentially reduce overall costs for users, making broadband more accessible.
  3. Future-Proofing: As technology continues to advance, SOGEA represents a step towards future-proofing broadband infrastructure, laying the groundwork for more efficient and scalable networking solutions.


In a world where connectivity is essential for both personal and professional endeavors, innovations like SOGEA play a crucial role in shaping the future of broadband services. By simplifying the connectivity process, improving flexibility, and reducing costs, SOGEA holds the promise of enhancing the digital experiences of users worldwide. As demand for high-speed internet continues to grow, SOGEA stands ready to meet the evolving needs of the modern world, one Ethernet connection at a time.


VoIP – It’s time to make the switch

Making changes within an established business can be daunting, especially when it involves critical infrastructure like telecommunications. But embracing Voice over Internet Protocol (VoIP) offers benefits that can revolutionise the way you communicate. If you’ve still not made the transition to VoIP, here are nine compelling reasons why now is the perfect time to make the switch:

  1. Flexibility: Say goodbye to the limitations of fixed lines. With VoIP, you can take your numbers with you when you move locations seamlessly. Choose your own numbers, set up multiple numbers for different business aspects, and manage calls for various offices from one central portal.
  2. Managed Transfer: Transitioning to VoIP is made smooth and hassle-free with comprehensive training and pre-built setups. Minimise disruptions to your business operations with options for migrating telephone numbers during fixed time slots or outside of business hours.
  3. Scalable Growth: VoIP systems are designed to scale alongside your business. Easily onboard new staff, adjust call routing, and manage fluctuations in call volumes during busy periods or promotions with just a few clicks.
  4. Security: Built-in fraud protection and multi-layer security protocols provide peace of mind. Automatic monitoring of call volumes and fraud alerts help safeguard your business against potential threats.
  5. Feature-Rich Solutions: Enjoy a wide range of features, including customisable call plans, hunt groups, auto attendants, and call recording to ensure compliance with regulations like MiFID II. Self-management options empower you to control telephony functions in-house without relying on external support.
  6. Continuity: Ensure business continuity with automatic disaster recovery mechanisms that reroute calls to alternative numbers or mobile devices in case of disruptions. Keep customers informed with customisable voicemail messages. Prompt equipment replacement services.
  7. Mobility: Liberate your workforce from the confines of traditional desk phones. Enable remote working with dedicated handsets for home offices and utilise desktop soft clients and mobile apps to make and receive calls from anywhere, anytime.
  8. Cost Efficiency: Avoid unexpected costs associated with legacy setups like ISDN and PSTN lines. VoIP solutions offer quick and cost-effective scalability without activation fees or lengthy installation processes.
  9. Adaptation to PSTN Withdrawal: With the impending withdrawal of Public Switched Telephone Network (PSTN) services, transitioning to VoIP becomes imperative. While there’s no need to panic, starting the migration process early ensures a smooth transition before the PSTN shutdown.

VoIP presents a compelling case for businesses looking to modernise their telecommunications infrastructure. Whether it’s enhanced flexibility, scalability, security, or cost efficiency, VoIP offers a wealth of benefits that can drive productivity and agility in today’s dynamic business environment. If you’re considering making the switch, consult with VoIP experts Deep Blue to explore your options and embark on a seamless transition journey.


The Importance of Disaster Recovery: Safeguarding Business Continuity with Deep Blue

In the unpredictable landscape of business, one thing is certain: disasters can and do happen. Whether it’s a natural calamity, a technological failure, or unforeseen circumstances disrupting operations, the aftermath can be devastating.

According to staggering statistics, approximately 80% of businesses affected by disasters either fail to recover or close within 18 months of reopening. Furthermore, the average downtime for a business to resume operations after a disaster is 9.4 days. These figures serve as a stark reminder of the critical importance of disaster recovery planning for all businesses.

At Deep Blue, we understand the paramount significance of preparing for the unexpected. That’s why we offer a comprehensive range of products and services designed to facilitate swift and effective disaster recovery measures. Our solutions are crafted to be implemented quickly and seamlessly, ensuring minimal disruption to your business operations.

One of the key features of our disaster recovery arsenal is the ability to set up automatic failover mechanisms through the Horizon and InBound platforms. In the event of a disruption to your normal communication channels, our systems can seamlessly divert to predefined failover options, such as a mobile or alternative number. This ensures continuity of communication even in the face of adversity.

Moreover, our invoked plans empower businesses to proactively manage crises by enabling rapid response strategies. For instance, if your office becomes inaccessible due to factors like severe weather conditions, roadworks, or strike action, you can effortlessly reroute calls to alternative sites or numbers with a few simple clicks. This level of agility can be instrumental in mitigating the impact of disruptions on your business operations.

For customers utilising our Horizon or InBound-Contact Pro services, we offer the added benefit of setting up staff or service user emergency numbers. This invaluable tool allows you to disseminate critical information to your workforce or customers during emergencies, such as flooding or heavy snow. By recording pertinent messages on the emergency line, employees can ascertain the operational status of your site before attempting to commute, thereby ensuring their safety and well-being. This is a great option for schools or fitness studios to inform parents or clients if they are open.

Disaster recovery measures are not merely about mitigating risks; they are about safeguarding the continuity and resilience of your business. In today’s environment, where unforeseen challenges abound, being prepared is non-negotiable. Floods, snowstorms, roadworks, and other disruptions pose significant threats to business continuity and profitability. However, with our feature-rich hosted telephony solutions, you can rest assured knowing that your business is equipped to navigate through adversity.

Don’t wait until disaster strikes to take action. Contact Deep Blue today at 0333 240 9100 for a comprehensive review of your company’s disaster readiness. Let us help you fortify your business against the unknown and ensure that you emerge stronger and more resilient in the face of adversity. Remember, when it comes to disaster recovery, preparedness is the ultimate key to survival.


Seamless Office Transitions: How Deep Blue Takes the Stress Out of Moving

Picture this: it’s your first day in a brand new office. The excitement is palpable, desks are neatly arranged, computers hum with efficiency, and your team is ready to tackle the day. But there’s one glaring issue: the phones aren’t working. In today’s interconnected world, this isn’t just a minor inconvenience; it’s a major crisis for any business that relies on seamless communication with clients and partners.

Moving to a new office is a monumental task, fraught with logistical challenges and countless details to manage. From coordinating movers to updating addresses, the list seems never-ending. However, amidst the chaos, there’s one aspect you can breathe easy about: your phone lines and communication services. This is where Deep Blue steps in to ensure a smooth transition, allowing you to focus on what truly matters – your business.

At Deep Blue, we specialise in navigating the complexities of office relocations, ensuring that your communication infrastructure remains intact throughout the process. Whether you’re moving down the street or across the country, our experienced team takes the reins, to seamlessly transfer your phone lines and internet connectivity to your new location.

What sets us apart is our commitment to providing comprehensive solutions tailored to your specific needs. We understand that no two office moves are alike, which is why we offer a range of continuity options, project management services, and ongoing support to alleviate the stress of relocation. With Deep Blue by your side, you can rest assured that your communication systems will be up and running as soon as possible, minimising disruptions to your operations.

So, how do we make it happen? It’s simple – just let us know the details of your move, including the date, destination, and the services you require, and we’ll take care of the rest. Our transparent pricing ensures that you know exactly what to expect. Throughout the process, we’ll keep you informed every step of the way, providing updates on engineer visits, installations, and any other relevant developments.

Whether you’re relocating your entire office or expanding to new locations, Deep Blue is your trusted partner for smooth transitions and uninterrupted communication. Don’t let the stress of moving weigh you down – contact us today for valuable advice and expert assistance. Together, we’ll turn your office relocation into a seamless success story.


Elevating Remote Work: The Power of Horizon

In the wake of the global shift towards remote work, businesses worldwide are seeking reliable and flexible telecommunication solutions to empower their remote workforce. As traditional office environments give way to decentralised workspaces, the demand for innovative technologies that facilitate seamless communication and collaboration has never been more critical. Among these solutions, Horizon emerges as a frontrunner, offering a comprehensive suite of features designed to enhance remote work capabilities while prioritising flexibility and reliability.

Embracing Flexibility with Horizon

One of the key challenges faced by remote teams is the need for flexibility in communication tools. Horizon addresses this need by providing a cloud-based communication platform that allows employees to stay connected from anywhere, at any time, and across multiple devices. Whether it’s through desk phones, mobile apps, or softphones, Gamma Horizon enables seamless communication regardless of the physical location of the user.

Unrivaled Reliability for Uninterrupted Workflow

Reliability is non-negotiable in the realm of remote work. Downtime can significantly impede productivity and disrupt business operations. Horizon boasts a robust infrastructure that ensures top quality service, even in the face of unexpected challenges. With redundant systems and failover capabilities, businesses can trust Horizon to keep their communication channels open and their teams connected.

Empowering Collaboration with Advanced Features

Remote work thrives on effective collaboration, and Horizon offers a plethora of features tailored to enhance teamwork and productivity. From virtual meetings and conferencing to file sharing and presence indicators, Horizon provides the tools necessary for seamless collaboration, bridging the gap between remote team members and fostering a cohesive work environment.

Scalability to Meet Growing Demands

As businesses adapt to changing needs and scale their operations, Horizon offers the scalability required to accommodate growth. Whether it’s adding new users, expanding into new geographic regions, or integrating additional functionalities, Horizon flexes to meet the evolving demands of businesses, ensuring that telecommunication solutions remain aligned with organisational goals and objectives.

Security and Compliance at the Forefront

In an era marked by heightened cybersecurity threats and stringent regulatory requirements, Horizon prioritises security and compliance. With end-to-end encryption, multi-factor authentication, and adherence to industry standards and regulations, businesses can trust Horizon to safeguard sensitive communication data and maintain compliance with data protection laws.

Conclusion: Redefining Remote Work with Horizon

In the ever-evolving landscape of remote work, the right telecommunication solution can make all the difference. Horizon stands out as a beacon of innovation, offering unmatched flexibility, reliability, and scalability to empower businesses in their remote work endeavours. By embracing Horizon, organisations can transcend geographical boundaries, foster collaboration among remote teams, and unlock new levels of efficiency and productivity. In an increasingly digital world, Horizon paves the way for a future where remote work is not just a necessity but a strategic advantage.

Elevate your performance. Call us today on 0333 240 9100

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What is Unified Communications?

Effective communication is the cornerstone of success. As businesses navigate through a digital era, the need for streamlined communication processes becomes increasingly vital. Enter Unified Communications (UC), a comprehensive solution that integrates various communication channels into a cohesive platform. In this blog post, we’ll delve into the benefits of adopting UC in business settings and explore strategic implementation approaches for businesses seeking to enhance their communication efficiency.

Benefits of Unified Communications:

  1. Seamless Collaboration Across Channels: Unified Communications seamlessly integrates diverse communication channels such as voice, video, instant messaging, and collaboration tools into a centralised platform. This fosters a collaborative environment where teams can communicate in real-time, share files effortlessly, and engage in productive discussions. Enhanced collaboration leads to quicker decision-making and smoother project workflows.
  2. Enhanced Productivity: The integration of communication tools in a unified platform significantly reduces the time spent toggling between different applications. With a streamlined workflow, employees can focus more on their tasks, leading to increased productivity. For B2B interactions, this means faster response times, quicker resolution of issues, and a more agile business approach.
  3. Flexibility and Mobility: Unified Communications enables flexibility by allowing employees to access communication tools from any location and device. This is particularly beneficial in B2B settings where business professionals are often on the move. At Deep Blue, for example, we can leverage UC to keep our teams connected regardless of their geographical locations, fostering a more agile and responsive workforce.
  4. Cost Efficiency: Consolidating communication tools into a unified system reduces costs associated with managing multiple platforms. Cost savings can be found in terms of software licenses, hardware maintenance, and infrastructure expenses. This is a critical advantage, allowing companies to allocate resources more efficiently.

How Deep Blue help implement solutions:

  1. Comprehensive Needs Assessment: Before adopting Unified Communications, we can help you conduct a thorough assessment of your current communication infrastructure. This involves identifying existing tools, evaluating integration capabilities, and understanding specific communication needs. This assessment sets the foundation for a tailored UC implementation plan.
  2. Employee Training and Change Management: Transitioning to a unified communication system requires proper training and change management strategies. Employees should be equipped with the necessary skills to navigate the new platform. At Deep Blue we can develop customised training programs to ensure a smooth transition and minimise disruptions to daily operations.
  3. Integration with Existing Systems: Many organisations have existing communication systems in place. An effective UC strategy involves seamless integration with these systems to avoid disruptions. Phased implementation allows for a gradual transition, ensuring that day-to-day operations continue smoothly.
  4. Security Protocols: Security is paramount in business interactions, and UC systems should prioritise robust security measures. We can assist you in setting up your system to ensure it is secure, including options like Multi-factor authentication.
  5. Scalability for Future Growth: Organisations should choose a UC system that is scalable to accommodate future growth. This scalability ensures that the communication infrastructure can evolve alongside the business, adapting to changing needs without significant disruptions. We will look not just at where your business is today, but where you are heading to make sure your system is going to be able to grow with you.


Unified Communications stands as a transformative solution for optimising business communication, offering a holistic approach to collaboration and efficiency. As businesses embrace this technology, they position themselves to thrive in a competitive landscape where effective communication is not just a necessity but a strategic advantage. By carefully assessing needs, investing in employee training, ensuring seamless integration, prioritising security, and planning for scalability, you can unlock the full potential of Unified Communications and propel your operations into a new era of efficiency and collaboration.


Navigating the Information Superhighway: Choosing the Right Broadband Connection for Your Needs

In today’s fast-paced digital world, a reliable internet connection is crucial for both personal and professional endeavors. Choosing the right broadband connection is akin to selecting the perfect mode of transportation for your journey. In this analogy, we explore the key difference of three main types of broadband connections: SOGEA, FTTP, and leased lines.

SOGEA: The Bicycle of Broadband

Just like a bicycle is a simple and cost-effective means of transportation, Single Order Generic Ethernet Access (SOGEA) is a basic broadband technology that provides a standalone, data-only service without the need for an active phone line. SOGEA gets you where you need to go, offering a connection suitable for light internet usage and small businesses and households. However, much like a bike on a busy highway, SOGEA has limitations. Its speed is constrained, and it may struggle to keep up with the demands of modern digital activities.

FTTP: The Car of Broadband

Fibre to the Premises (FTTP) is the broadband equivalent of a car. Just as a car provides a faster and more efficient mode of transportation compared to a bike, FTTP offers high-speed internet by delivering data through fibre-optic cables directly to your premises. This technology ensures a smoother and more reliable connection, making it suitable for larger households, remote work, and bandwidth-intensive activities such as online gaming, streaming and file sharing.

Leased Line: The Lorry of Broadband

For businesses with heavy data traffic and demanding connectivity requirements, a leased line is the broadband equivalent of a lorry. A leased line is a dedicated, high-capacity connection that can provide symmetrical speeds for both uploads and downloads. Similar to how a lorry can carry a substantial amount of cargo, a leased line is designed to handle large volumes of data, making it ideal for enterprises, data centers, and organisations with critical communication needs.


While all three broadband options – SOGEA, FTTP, and leased lines – will ultimately get you where you need to go, the speed and capacity of each differ significantly. SOGEA may be suitable for basic internet needs, but it’s comparable to a leisurely bike ride on a busy highway. FTTP, on the other hand, offers a faster and more reliable journey, similar to driving a car on well-maintained roads. Meanwhile, a leased line functions like a lorry on a dedicated expressway, delivering unparalleled speed and capacity.

In the world of broadband, the key is to choose the right mode of transportation for your specific needs. Understanding the nuances of each option can help you make an informed decision. If you would like to discuss your needs, and what Deep Blue can offer you, call George on 0333 240 9100 or email theteam@deepbluetelecom.co.uk


Love Without Boundaries: Keeping the Number You Love in the World of Telecoms

As Valentine’s Day approaches, love is in the air, and for many of us, that love extends beyond the human realm to the digital connections that keep us linked. In the world of telecommunications, there’s a unique love story that often goes unnoticed—the bond between individuals and their cherished phone numbers. Let’s explore the importance of holding onto the number you love, even when life takes you to new places or prompts changes.

  1. A Love that Transcends Boundaries: Your Phone Number In the realm of modern communication, a phone number is more than just a string of digits—it’s a personal identifier, a virtual address, and often a repository of memories. Whether it’s the number you’ve had since you first got a phone, one that holds sentimental value or a core part of your brand identity, the connection is real.
  2. The Challenge of Moving On: Relocating Without Losing Your Number Life is dynamic, and changes such as moving to a new location or switching telecom providers used to pose a threat to the continuity of your cherished phone number. However, there are now more options than ever to ensure that your number stays with you through thick and thin.
  3. Porting Your Heart: How Number Portability Saves the Day Number portability, the ability to keep your phone number when switching service providers or moving to a new location, is the unsung hero of the telecom love story. This feature allows you to maintain that special connection, regardless of where life takes you. Say goodbye to the fear of losing touch with the number you hold dear.
  4. Ceasing the Line, Not the Connection: Keeping Your Number Alive Even if circumstances, like the PSTN switch off, lead to the termination of your current phone line, it doesn’t have to mean the end of your connection. Deep Blue offers a range of solutions to ensure that your number continues to ring true, even if it’s no longer tied to a physical line.
  5. A Love That Evolves: Embracing New Technologies Just as love grows and evolves, so does technology. Embrace new possibilities in the world of telecoms. Consider Voice over Internet Protocol (VoIP) services that allow you to have a virtual number that’s not bound by geographical constraints.

As you celebrate love this Valentine’s Day, remember that the connection you share with your phone number is a unique and enduring one. With the power of number portability and evolving telecom technologies, you can ensure that the number you love stays with you, no matter where life takes you. So, here’s to a love that transcends boundaries, even in the digital realm! Happy Valentine’s Day from Deep Blue!


Embracing the Future: The Benefits of the Upcoming PSTN Switch Off

As technology continues to advance at an unprecedented pace, we find ourselves on the brink of a significant change – the upcoming Public Switched Telephone Network (PSTN) switch off. This transition marks a crucial step towards a more connected and efficient telecommunications landscape. So let’s explore the benefits of the upcoming PSTN switch off and why embracing this change is essential for the future.

Transition to IP-based Networks:

One of the primary advantages of the PSTN switch off is the transition to Internet Protocol (IP)-based networks. IP technology provides a more versatile and scalable platform, enabling the integration of various communication services into a unified network. This transition not only enhances voice communication but also opens the door to a broader range of multimedia services.

Improved Reliability and Resilience:

IP-based networks offer increased reliability and resilience compared to traditional PSTN infrastructure. With redundant pathways and advanced failover mechanisms, the new networks can better withstand disruptions, ensuring uninterrupted communication even in challenging circumstances.

Cost Efficiency:

The switch to IP-based networks can result in cost savings for both service providers and end-users. Traditional PSTN infrastructure maintenance and upgrades are costly, and the switch to more efficient technologies allows for a reduction in operational expenses. This cost efficiency can translate into more affordable communication services.

Enhanced Flexibility and Features:

IP-based communication systems bring with them a plethora of features and capabilities that were not feasible with the PSTN. From advanced call management options to integrated multimedia services, users can expect a more flexible and feature-rich communication experience. This opens up new possibilities for businesses and individuals alike.

Support for Future Technologies:

The PSTN switch off is a strategic move to align telecommunications infrastructure with the evolving landscape of technology. By embracing IP-based networks, the industry is better positioned to adopt and integrate future technologies seamlessly. This adaptability ensures that our communication systems remain cutting-edge and capable of meeting the demands of tomorrow.

While any significant change may come with challenges, the benefits of the upcoming PSTN switch off far outweigh the drawbacks. Embracing the transition to IP-based networks promises improved reliability, cost efficiency, flexibility, and support for future technologies. As we bid farewell to the era of traditional telephony, we step into a future where communication is not only seamless but also filled with possibilities for innovation and growth.

To look at your options contact Deep Blue on 0333 240 9100.

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Christmas Call Plans on Horizon and Inbound


Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Christmas Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Holiday Horizon Call Plan and we will set it up for you.


Create a Christmas Holiday call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Holiday Inbound Call Plan and we will set it up for you.