recording calls

What kind of call recording is right for your business?

Whether you see call recording as a box to tick on your compliance checklist, a training tool or as part of dispute resolution: with Horizon it is quick and easy to get started.

But which version of Call Recording is right for your business? Our helpful chart shows the key differences between Horizon standard and enhanced call recording to help you choose the product that is right for your business.

To find out more about Horizon call recording or to order speak to one of our friendly team on 0333 240 9100 or at

remote workforce

Enabling a remote workforce

The need for a remote workforce has never been more at the forefront of business mind’s than now. Here we look at why and how you can enable your business to have an efficient and productive remote workforce.

Why is a remote workforce important?

There are many reasons to consider having a remote workforce. From logistics to cost saving, personnel to resources, having a remote workforce can benefit many areas of your business. Here we look at two of the biggest benefits.

Employee satisfaction

Employees who are engaged and motivated within their job role have higher employee satisfaction. A survey carried out by Leadership IQ found that only 24% of office workers said they loved their jobs, compared to 45% of remote workers.

It is this higher rate of job satisfaction in remote workers which can lead to improved productivity. Resulting in increased profitability, reduced absenteeism and increased employee loyalty. This can have a positive effect on overall company growth. With higher employee retention and lower turnover.

Business Continuity

Most companies already have a disaster recovery plan (DRP) in place should they suffer loss of service.

From builders accidentally cutting cables to power outages, DRPs can keep your business receiving calls. But what happens if your office is completely out of action? Building damage from natural disasters, staff in isolation and transport issues can all hinder your business. An established remote workforce with a well developed infrastructure can seamlessly keep you going.

Remote workforce – The key challenges

Having an effective remote workforce is about more than simply equipping them with a smartphone. Without the right tools and support remote working can have a negative impact on productivity.

Common complaints about remote working

  • Feelings of exclusion – Remote workers can feel excluded because they don’t have the same level of interaction with their colleagues. They may miss out on important communications.
  • Frustration at inability to perform –Remote workers commonly feel inconvenienced and frustrated because they have to carry separate business and personal devices and use multiple tools for work communications. –many of which aren’t designed for use in a mobile environment.
  • Interruptions and distractions – One of the most obvious challenges for a remote workforce is interruptions and distractions. They can seriously damage productivity.
  • Poor service delivered to customers – If remote workers can’t be easily contacted when they need to be, or they don’t have the right information available.
  • Increased risk of security breaches –Commonly because employees use non-approved consumer apps to communicate or to store information.
  • Loss of valuable information – This becomes an issue when an employee leaves and company data or contacts are stored on the workers personal phone.

Solutions for a successful remote workforce

The right tools can keep remote workers aligned with the rest of the workforce. But what solutions can be put in place?

A platform to unify your business communications

Unified Communications enable businesses to integrate all of the ways they communicate such as voice, video and data. It is easy to roll out and cost-effective. And, crucially, it can help to facilitate remote working and communication between teams in different places.

A business Grade Mobile Service

Your employees will have a wide range of requirements from their mobile service. From using it to make and receive calls, to it becoming a potential source of connectivity should their home broadband fail. As such it is essential to have a reliable, business grade service.

An integrated cloud based phone system

Hosted phone systems have long replaced traditional desk phones. Combining fixed and mobile telephony into a user-controlled online interface, your workers have the full range of features they are used to at the office, even when working remotely. Built in directories and CRM integration give your workers access to the right details when they need them.

In conclusion

A remote working policy underpinned with good technology can provide valuable opportunities and significant advantages for organisations.

Improve your remote working policy with our blog post ‘Tips for home working‘.

Contact us today to learn more about our range of products and services to help your remote workforce, including our fully intergrated, unified communication solutions.