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Christmas Closing and Handy Tips

To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

  • Friday, 22nd December – Closed from 12pm
  • Monday, 25th December – Closed
  • Tuesday, 26th December – Closed
  • Wednesday, 27th December – Closed
  • Thursday, 28th December – Closed
  • Friday, 29th December – Closed
  • Monday, 1st January – Closed
  • Tuesday 2nd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns, and events start to fill up your diary. It’s worth thinking about what days and hours your office will be open.

  • What will you do when the office is closed?
  • Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?
  • Have you thought about how you will notify your customers of your festive opening hours?
  • Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some, like InBound and Horizon can even have schedules created so that numbers divert automatically. See our guide for help with setting up schedules in Horizon and Inbound here

Our staff will be happy to talk to you about your options for managing your calls over the holidays. We also understand that you can’t always deal with these things by yourself, which is why we are always happy to help you pre-programme any changes.

Click here to find out more

Broadband slower than normal?

Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Click here to find out more

Stay safe from scams.

Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

Click here to find out more
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Harnessing High-Speed Broadband for Enhanced Business Operations

As the UK braces for a major shift in telecommunication systems with the upcoming switch-off of traditional phone lines, businesses are gearing up to embrace a new era of digital solutions. This transformation, although challenging, presents an unparalleled opportunity for businesses to revolutionise their communication methods, incorporating more flexibility and advanced features​​​​.

Deep Blue Telecom’s Role

As a leading local provider of business telecom solutions, we are at the forefront of guiding companies through this change. Our expertise in local business telecommunications makes us an ideal partner for businesses navigating these adjustments. Offering a variety of digital telecommunication solutions tailored to the diverse needs of modern businesses, including VoIP systems, unified communications, and cloud-based solutions, all aimed at enhancing business connectivity and efficiency​​.

Advantages of Digital Transition

Switching to a provider like us not only grants access to advanced telecommunication solutions but also offers potential for substantial cost savings. In the current economic climate, where saving money is crucial for every business, upgrading to digital systems through us can be a cost-effective decision. We offer competitive pricing and bespoke solutions to suit different budgets​​.

Support for Business Transition

Understanding and preparing for the switch-off timeline is vital. We assist in evaluating existing systems and recommends appropriate upgrades, ensuring compatibility with digital solutions. Transitioning to a new system might require staff training. That’s why we provide comprehensive support and training to ensure a smooth transition, thereby minimising any disruption in communication​​.

Special Offers and Bespoke Solutions

To support businesses during this transition, we offer a limited-time cashback deal, a great opportunity for businesses to upgrade their systems cost-effectively. It’s our job to make the switch-off a seamless and advantageous experience for businesses, offering personalised advice and solutions​​.

For more information or bespoke advice, businesses can contact Deep Blue Telecom at 0333 240 9100 or email theteam@deepbluetelecom.co.uk​​.

The move to high-speed broadband and digital telephony solutions is not merely a necessity but an opportunity for businesses to enhance their operations. With us, businesses can effectively navigate this change, ensuring continued growth and success in the digital age.

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Switch Off Stress: Deep Blue Telecom’s Solutions for a Seamless Transition

As the UK prepares for the traditional switch-off of phone lines, many businesses find themselves facing a daunting challenge: how to smoothly transition to modern digital communication systems without causing disruption or stress. The answer lies in the expert guidance and tailored solutions of Deep Blue Telecom.

Understanding the Traditional Switch Off

The traditional switch-off marks a significant milestone in the evolution of communication technology. It entails the discontinuation of old-fashioned telephone phone lines in favour of more efficient and versatile digital alternatives. While this transition promises enhanced capabilities, it can also bring about stress and uncertainty for businesses that rely heavily on their existing systems.

Deep Blue Telecom’s Expertise in Transition

Deep Blue Telecom has been a trusted name in the telecommunications industry for years, helping businesses embrace new technologies while ensuring a seamless transition. Our comprehensive range of services is designed to make the switch-off a stress-free experience.

1. Tailored Transition Plans

We understand that no two businesses are alike, which is why we offer tailored transition plans. Our experts will assess your current communication infrastructure and business needs, crafting a bespoke strategy that ensures a smooth switch to digital systems. This means minimal disruption to your operations and peace of mind during the transition period.

2. Business Continuity Assurance

One of the primary concerns during the switch-off is maintaining business continuity. Deep Blue Telecom offers robust business continuity solutions, including disaster recovery plans and backup options. These measures guarantee uninterrupted connectivity, even in the face of unexpected challenges.

3. Scalability and Flexibility

In a dynamic business environment, adaptability is key. Our services are designed to scale with your business, accommodating growth and changes in demand. Whether you need to expand your communication capabilities during periods of growth or make adjustments during economic challenges, Deep Blue Telecom’s solutions provide the flexibility your business needs.

4. Proactive Support

Our commitment to your success goes beyond the initial transition. Deep Blue Telecom provides proactive support and training and with our assistance, you’ll always have the support you need to stay connected.

5. Cost-Effective Solutions

We understand that budget constraints are a reality for many businesses. That’s why Deep Blue Telecom offers cost-effective communication solutions that deliver exceptional value without compromising on quality. Our goal is to help you achieve a seamless transition without breaking the bank.

The traditional switch-off may present challenges, but with Deep Blue Telecom as your partner, you can overcome them with confidence. Call 0333 240 9100 or visit www.deepbluetelecom.co.uk to explore our tailored communication solutions and discover how we can help your business make the transition smoothly, without the stress.

Don’t let the switch-off disrupt your operations; let us ensure a seamless and stress-free transition to modern communication systems. Your journey to a more efficient and connected future starts here.

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Switch Off, Switch Up: Discover How the Upcoming Switch-Off Could Save Your Business Money

As the upcoming switch-off approaches, businesses across the UK are preparing for a significant transition in their telecommunication systems.

As a leading local provider of business telecom solutions, we are at the forefront of guiding companies through this change.

Let’s highlight what businesses need to know about the switch-off and how Deep Blue Telecom can assist in this critical period.

Understanding the Switch-Off

The switch-off refers to the UK’s move away from traditional analogue phone lines towards digital solutions. This shift is set to revolutionise how businesses communicate, offering more flexibility and advanced features.

However, it also means that businesses using old systems need to upgrade to stay connected.

While it’s true that your current supplier will likely contact you to discuss upgrade options for the upcoming switch-off, this could be the perfect opportunity to explore better services and potentially save money.

Switching to a provider like Deep Blue Telecom not only offers you access to advanced telecommunication solutions but also comes with the potential for significant cost savings.

Saving money is important to every business in the current climate so it’s definitely worth exploring cost savings before you commit to your current provider, right?

How Deep Blue Telecom Can Help

Our local expertise in business telecommunications makes us an ideal local partner for businesses navigating this transition. Offering a range of digital telecommunication solutions tailored to the diverse needs of modern businesses. Our services include VoIP systems, unified communications, and cloud-based solutions, all designed to enhance business connectivity and efficiency.

Key Considerations for Businesses

Timeline: Understanding the timeline of the switch-off is crucial. Businesses should plan their transition well in advance to avoid any disruption in communication.

System Compatibility: Assessing current telecommunication systems and their compatibility with digital solutions is essential. Deep Blue Telecom can assist in evaluating your existing setup and recommend suitable upgrades.

Training and Support: Transitioning to a new system may require training for staff. Deep Blue Telecom provides comprehensive support and training to ensure a smooth transition.

Cost-Effectiveness: Upgrading systems can be cost-intensive. However, Deep Blue Telecom offers competitive pricing and tailored solutions to fit different budgets.

Special Offer: Limited Time Cashback

To support businesses during this transition, we are offering a limited-time cashback offer. This offer is an excellent opportunity for businesses to upgrade their systems. Click here to find out more.

Getting in Touch

Our experts are ready to assist in making the switch-off a seamless and beneficial experience for your business

For personalised advice and solutions, contact us at 0333 240 9100 or email theteam@deepbluetelecom.co.uk.

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Deep Blue Telecom: Your Local Answer to Affordable Connectivity

In the rapidly evolving world of digital communication, the demand for seamless and affordable connectivity has never been higher. As consumers, we’re accustomed to instant access to information, unrestricted web browsing, and clear voice communication. However, as the demand for these services grows, so does the strain on our pockets.

The Mounting Costs of Telecommunication in the UK

Recent years have seen a noticeable surge in mobile, telephone and broadband bills across the UK. From households to local businesses, the escalating costs of essential communication services are a growing concern. This rise in expenditure isn’t a mere annoyance; for many, it’s turning into a tangible financial strain, especially given our ever-increasing reliance on the internet.

The Looming Digital Switch-Over: A Potential Quagmire

Adding to this financial squeeze is the impending switch-off of traditional landline services. This move, aimed at transitioning to superior digital communication methods, carries the risk of temporary disruptions, confusion, and potential unforeseen costs.

Deep Blue Telecom: The Local Solution You’ve Been Seeking

Why choose Deep Blue Telecom?

Competitive Pricing with a Local Touch: Deep Blue Telecom’s local roots mean they understand the community’s needs. By refining their infrastructure and being efficient in operations, they’ve kept costs in check, ensuring the community benefits from fair prices.

Future-Proof Services: With the anticipated digital switch-over, Deep Blue Telecom is already a step ahead. They offer solutions that are in line with the future of communication, ensuring a smooth transition for their customers.

Exceptional Customer Service: Deep Blue Telecom’s commitment to the community goes beyond just providing services. Their unparalleled customer service ensures every individual gets prompt support, transparent communication, and efficient solutions.

Navigating the telecommunication terrain doesn’t have to be a daunting task, not when you have a trusted local partner like Deep Blue Telecom. If you’ve been feeling the pressure of rising bills and the uncertainty of the digital switch-over, remember that a local solution is right on your doorstep. Call our team on 0333 240 9100.

Choose local. Choose Deep Blue Telecom.

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October is Cybersecurity Awareness Month: Tips to Keep Your Tech Safe and Secure

October is upon us, and while many are preparing for Halloween festivities, there are other important factors this month that often go unnoticed: Cybersecurity Awareness Month.

With our increasing reliance on technology, it’s crucial now more than ever to understand the risks associated with online activities and how to protect ourselves.

Whether you’re an individual looking to secure personal data or a business wanting to protect sensitive information, cybersecurity should be top of mind. Thanks to initiatives like Cybersecurity Awareness Month, we have the perfect opportunity to educate and reinforce best practices in tech safety.

Why is Cybersecurity Important?

Every day, cybercriminals launch countless attacks on unsuspecting users and companies. These attacks range from phishing emails attempting to steal personal data to sophisticated malware campaigns targeting large corporations. The implications of a successful cyber-attack can be devastating, leading to financial losses, identity theft, and a loss of trust from customers or clients.

Tips for Keeping Your Tech Safe and Secure

Update Regularly: Ensure that your software, apps, and operating systems are up-to-date. Manufacturers often release updates to patch vulnerabilities.

Use Strong, Unique Passwords: Avoid using easily guessable passwords like “password123.” Instead, use a combination of upper and lower case letters, numbers, and symbols. Consider using a password manager to keep track.

Enable Two-Factor Authentication: Wherever possible, enable two-factor authentication. This adds an extra layer of security by requiring a second form of verification in addition to your password.

Beware of Phishing Attacks: Always double-check emails or messages that ask for personal information. Avoid clicking on suspicious links.

Secure Your Wi-Fi: Ensure that your home Wi-Fi network is protected with a strong password. Avoid using public Wi-Fi for sensitive activities.

Regular Backups: Frequently back up your data, either to an external hard drive or a cloud service. In the event of a ransomware attack, having a backup can save you from losing your data.

Educate and Train: If you’re a business, regularly train your staff about the importance of cybersecurity and how to recognise potential threats.

Use a VPN: A Virtual Private Network (VPN) encrypts your internet connection, making it more difficult for hackers to intercept your data.

Limit Personal Information Shared Online: Be cautious about the personal details you share on social media or other online platforms. Cybercriminals can use this information to their advantage.

Stay Informed: Cyber threats are continually evolving. Stay updated about the latest threats and solutions by subscribing to cybersecurity news or blogs.

Being cyber-aware isn’t just a one-month activity. It’s an ongoing commitment to protecting yourself and your assets in an ever-evolving digital landscape.

This October, take the time to reassess your cybersecurity measures and ensure you’re taking the necessary steps to stay safe online.

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Deep Blue Telecom Excels as ThreeUK Dominates Mobile Network Performance: Ofcom Highlights

In a recent overview of mobile network performance by Ofcom, in partnership with Opensignal, ThreeUK has demonstrated stellar performance, particularly in 5G. This concise breakdown delves into key insights from the report:

Dominance of Cellular Networks

4G remains the most used, with users on this network 88% of the time. As 3G phases out, the focus shifts to providing extensive 4G coverage. 5G, though new, shows potential with growth expected as 5G SA (Service Assistance) services launch. Wi-Fi continues to be a primary choice, with 62% usage.

5G’s Growing Edge

5G outperforms with a 98.4% data connection success rate, higher download speeds (averaging 129.9 Mbit/s) and almost double the upload speeds of 4G. ThreeUK notably leads in 5G download speeds.

Comparison

ThreeUK consistently outshines competitors in multiple categories, including top 5G and 4G download speeds. The variance in performance among 3G, 4G, and 5G networks regarding download times of different file sizes was also examined.

Connection Speeds Analysis

ThreeUK presents the fastest average 5G download speed. In terms of upload, 5G averages 14.7 Mbit/s, significantly outpacing 4G’s 7.6 Mbit/s.

Choosing Deep Blue Telecom, bolstered by Three, ensures businesses get optimum mobile technology benefits. With Three ranking top-tier in performance, businesses can expect efficient data access, swift file sharing, and consistent connectivity across the UK. This partnership guarantees an uninterrupted user experience, allowing firms to concentrate on primary tasks and forget network concerns.

Explore how Deep Blue Telecom can empower businesses in the mobile tech sphere. Call our team today, 0333 240 9100 to discuss your mobile options.

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Why Switching to FTTP is no longer just an option

The digital clock is ticking! The world as we know it, especially in terms of internet connectivity, is rapidly changing. If you’re still relying on a traditional landline set-up, you need to know: The switch-off is coming, and this isn’t just about upgrading — it’s about staying connected.

FTTP, or Fibre to the Premises, is not just another tech fad. It represents a transformative shift in how we access the internet. Unlike the mixed bag of copper and fibre in traditional set-ups, FTTP provides a pure fibre optic connection directly to your home or office.

Here’s why this is urgent:

The Inevitable Switch-off

It’s not just a rumour. Traditional landline set-ups are being phased out. If you don’t make the move to FTTP, you risk losing your internet connection altogether.

Experience Superior Speed

With FTTP, buffering becomes a forgotten annoyance. Enjoy ultra-fast downloads, seamless streaming, and responsive gaming.

Economical in the Long-Term

Although there might be an initial investment, the maintenance costs of FTTP are significantly lower. Plus, no more spending on speed boosts or add-ons.

Future-Proofing

This isn’t just about keeping up with the times. It’s about ensuring you have a stable and reliable connection for years to come.

Property Value Increase

A direct FTTP connection not only enhances your online experience but also raises your property’s market value.

The switch-off isn’t just a hypothetical future event; it’s a reality we all need to prepare for.

If you’re on a traditional landline, your connectivity is on borrowed time. Reach out to a reputable FTTP provider, understand the migration process, and ensure your uninterrupted digital future.

While change can often feel daunting, this is one change you can’t afford to delay. With the impending switch-off, moving to FTTP isn’t just about superior internet access; it’s about ensuring you remain connected in this digital age. Don’t be left offline. Call our team to discuss your options on 0333 240 9100. Make the proactive switch to FTTP today!

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Full Fibre to help SMEs fulfil their digital potential

As the UK’s small and medium-sized businesses (SMEs) adopt more hybrid and flexible ways of working in the wake of the COVID-19 pandemic, it is accelerating a move towards cloud-based services like Office 365 and Zoom, a move that also brings with it a greater demand for bandwidth. 

For many businesses however, this currently means putting even greater pressure on their outdated and unreliable copper-based connection, because historically the only other choice available to them has been the leap to a much more costly leased line service that most SMEs are just not able or ready to commit to.

This unenviable choice between poor copper and expensive high-end services has cost businesses valuable time and money, with 38 hours a year on average being lost due to slow or dropped connections…a failure which is costing the UK a whopping £11 billion per annum (or the entire GDP of Mozambique)! 

And the stakes couldn’t be higher, with SMEs making up 99.9% percent of businesses in the UK and accounting for three-fifths of the employment and around half of turnover in the UK private sector, it is their success that is crucial to the country’s economic recovery and long-term success. (Federation of Small Businesses, 2021: https://www.fsb.org.uk/uk-small-business-statistics.html)  

But all is not lost. For SMEs looking for a resilient solution that meets all their connectivity requirements today, but also gives them the foundations to future-proof their business as they look to grow in the future, there is now the option of a Business FTTP service, powered by CityFibre and available via Deep Blue.

The UK’s largest independent digital infrastructure platform is looking to bridge the gap between basic consumer-grade connections and high-end services​.

So why is this service such a game-changer for SMEs: 

  • Incredibly affordable price point 
  • Gigabit-capable, symmetrical speed
  • Quick and easy installation
  • Compared to copper-based services, Full Fibre is less likely to be disturbed once it’s in the ground and doesn’t suffer any variation from poorer weather elements
  • Robust SLAs providing fast response and fix times  
  • Full Fibre service meaning it isn’t impacted by the PSTN switch off in 2025 

If you’re an SME business looking for more information about CityFibre’s Business FTTP product or you simply want to get more help and advice on your connectivity options, please get in touch with us today by email theteam@deepbluetelecom.co.uk or call 0333 240 9100.

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Stop Sell September

Whilst there’s a chance of sounding repetitive, it’s essential to highlight the forthcoming PSTN stop sell. The PSTN, or Public Switched Telephone Network, has served as the backbone of our telephone and broadband connections in the UK for many years. However, its days are numbered, and a transition away from it is on the horizon. Although the complete switch-off won’t occur until 2025, significant changes are just around the corner and these will affect you at the office and at home.

It’s all change

The initial phase of the PSTN switch-off involves the stop sell of services that rely on the network. This means traditional analogue telephone services (landlines) and broadband services like ADSL and FTTC will no longer be available.

You might think, “We’ve heard this all before,” and you’d be right. However, as the PSTN stop sell date approaches, it’s essential to grasp the implications.

No New Sales

For those seeking a new broadband or telephone connection, whether you’re changing providers, renewing your contract, or relocating, you’ll no longer be able to purchase any service that utilises the copper telephone network. This includes standard broadband and fibre to the cabinet options, as well as landline telephone connections.

No Changes

Even if you’re already using copper-based broadband or telephone services, making changes to your existing plan will become impossible. That means no speed upgrades or switching to a different provider. Furthermore, repairs on the copper network will decrease, potentially leaving you without service in case of a significant fault.

What else could be affected?

If you’re relying on services tied to the PSTN, such as connected alarms and CCTV, be prepared for potential disruptions. These services will need to be transitioned to the new all-digital network infrastructure.

Thankfully, service providers like Deep Blue have been diligently working to make the transition from copper services as seamless as possible. Our advanced connections utilise the UK’s fibre network and will keep you connected long after the PSTN is retired. Additionally, you’ll have access to a new form of telephony known as Digital Voice, which leverages VoIP (Voice over Internet Protocol) technology for internet-based phone calls.

If you haven’t received information about upgrading your services or want to explore your options further, call our team on 0333 240 9100 and explore Deep Blue’s broadband and Digital Voice pages. Embracing the transition now will ensure you continue to enjoy reliable and up-to-date communication services.