What is fibre to the premises (FTTP)?

Fibre to the premises is where the cabling connecting an exchange to a customer’s site is made entirely of fibre optic cable. Unlike fibre to the cabinet, fibre to the premises uses no copper cabling between the customer and the exchange. This means even less loss of speed over distance. Because this is a full fibre connection, it will not be affected by the PSTN swicth off.

What is fibre to the cabinet (FTTC)?

Fibre to the cabinet is currently the most common type of fibre broadband, where the cabling connecting an exchange to a street cabinet is made of fibre optic cable as opposed to copper. The cabinet is then connected to individual sites using traditional copper wire.

This type of service will be withdrawn as part of the PSTN switch off in 2025.

Why use fibre broadband?

One of the limitations of copper cabling is that it’s ability to transmit data at high speeds decreases over distance, meaning the further you are from the exchange; the slower your internet will be.

With fibre this is much less of a problem. While some loss of speed will still be observed, it is at a lesser extent to that of copper and when added to the fact that fibre can carry faster initial speeds it means a faster connection.

 

What is fibre broadband?

Fibre broadband is broadband that is transmitted, in part or full, through fibre optic cables as opposed to the solely copper wiring used in traditional broadband. This gives much faster up and download speeds. Openreach are due to withdraw the copper PSTN in 2025 so there is currently a lot of work going ahead to get full fibre connectivity to everyone.

Can you tell me what kind of broadband speed I can expect?

YES– If you have an existing line number we can get information specific to your line. If you don’t yet have a line we can use the site address to get information on typical speeds in that area. This information allows us to tell you exactly what kind of broadband services are available and what speeds you can expect.

Can you help with telephone system maintenance or faults?

YES– Even if your system was not originally supplied by Deep Blue. Our team of experienced engineers cover many of the major brands and we are often able to source replacement parts and accessories, even for legacy equipment.

Can you help with a line fault?

YES– We will run the initial line tests and liaise with Openreach if the fault needs an engineer appointment.

How do I reboot my router?

Power off, wait 10 seconds and then power on. In some instances we may ask you to power your router down for longer as part of fault resolution.

One of my services isn’t working, how do I get help?

For urgent issues you can contact us on 0333 240 9100. During office hours you will be put through to one of our support team who will be happy to assist you in diagnosing and resolving your issue. Outside of office hours a message will be sent to the on call team who will call you back to assist you. As soon as an urgent out of hours issue is received, we start working on it so there may be a delay in us calling you back while we begin diagnostics.

Non-urgent issues can be reported by emailing theteam@deepbluetelecom.co.uk or using our contact form these will be answered during business hours.

Can I have details of the calls made on our lines?

YES– Our monthly invoices include full itemisation on all calls above 10p, from each phone, even separated out by extension number.

If you are using Horizon then you can view your call history at anytime either on the handset or on the online portal. On the portal go to Statistics > Advanced Statistics. Here you can use the search fields at the top of the page to find the call or calls you are looking for. You can also download a csv file of these calls by clicking the download button.