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Christmas Call Plans on Horizon and Inbound

Horizon

Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Christmas into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events (such as New Year) by clicking on Add event again. Once all your events are created, close the window. Finally click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Horizon Call Plan and we will set it up for you.

Inbound

Create a Christmas call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Christmas Inbound Call Plan and we will set it up for you.

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Changing Communication Provider – It’s easier than you think

How crucial is telecommunications to your business?

The fact is that having the ability to make and receive calls, access data and line of business applications, and get online is crucial for every small business. And so is value for money!

You should closely monitor how your communication systems are performing, and whether or not you are getting the best deal you can for the best service in the current market. If everything isn’t as it should be, it may be time to change!

A good time to move

With the switch off coming, the chances are you are already thinking about reassessing your telephone supply, and potentially making the move.  

A good rule of thumb for all small businesses is to begin assessment of your communication systems a couple of months before your current contract is due for renewal, particularly if looking at alternatives to a traditional analogue line service. And to never forget that date!

Did you know that you can tell us your renewal date and we’ll remind you when the time is right, providing a no obligation quote, so you’ll have everything you need when it’s decision time.

Where to look for help

Our services are built bespoke to you and designed to make your business communications easier to manage, administrate & cost.

Our team will ensure that you get exactly what you need right now with the capacity to grow as your business does.

Take a look at our services here

Here at Deep Blue we look after the complicated side of things, so you can focus on what you do best, your business.

Call our team to discuss your requirements 0333 240 9100.

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