Employee Leaving – seven things to remember

An employee leaving is often a stressful time – and if it’s not a happy split could cost your business thousands in lost revenue or expenses. Here are seven tips you can take to protect your business and make the employee leaving as hassle free as possible.

1 Numbers

Did the leaver have a DDi? Don’t miss a call by recording a voicemail message to say it’s no longer in use or forwarding the number on. Learn how to do this for Horizon, InBound and iPecs.  If the employee leaving was part of any Hunt Groups make sure to edit these.

2 Email

Change the password on any email accounts the employee leaving had access to. Consider how you are going to manage the closing of that email address. Shutting it down too quickly may result in customers and suppliers not being able to reach you, or worse, new business opportunities being missed. Use options like forwarders to send any emails to alternative addresses and auto responders to let people know that that email is no longer in use.

3 Infrastructure

If the leaver was involved in the management of your telecoms systems, IT infrastructure or any other technical systems you have, make sure these are reviewed. Change login details, review user permissions and update security settings. Find out how to make changes to your Deep Blue provided services at our knowledgebase.

4 Portals

With workers moving away from the traditional office environment, many systems now have online portals. These can be accessed anywhere at anytime. Take time to review portals to make sure that they are up to date and that only those who should have access, do. To find out how to manage your Deep Blue provided services visit our knowledgebase.

5 Suppliers

Suppliers are the lifeblood of many companies. If the leaver dealt with your company’s suppliers make sure they are updated. Tell them of the employee leaving and who their new point of contact will be. You can update your Deep Blue approved contact by completing our Contact details form.

6 Training

Arrange training for new staff so they are ready to take over from the employee leaving. At Deep Blue we provide free refresher and new starter training on Horizon and InBound. Specialist training on other systems with one of our highly trained engineers is also available. To learn more or to book email or call 0333 240 9100.

7 Leaving do

Plan the party safe in the knowledge that everything else is taken care of (whether you invite the leaver is up to you….)

As business communication specialists Deep Blue are available to support you – whatever the situation. Not yet a customer? Speak to us today about moving your services to Deep Blue.


The biggest benefits of Full Fibre

Welcome to the fibre optic cable era – it’s much faster and more reliable than copper cables. Also known as full fibre, with this type of connection the cable is run all the way into your home or business rather than just to the street (this is called Fibre To The Premises).

The upcoming landline switch off will necessitate you having a good broadband connection as your telephone lines, whether at the office or home will require this to work. Read our blog on the upcoming pstn switch off here.

Faster speeds

Full fibre offers speeds of up to 1000 Mbps (1 Gbps) – that’s 10x faster than the fastest copper-based networks. This speed allows you to download a full HD movie in just a few minutes or send large files from office to office in seconds.

Less downtime

  • Full Fibre is more reliable. Not only does it provide consistently fast speeds, but it’s also less likely to suffer faults.
  • It’s more resilient. Even if an issue does arise, outages are few and far between.
  • It’s more robust. Using the latest technology means it’s designed to withstand pretty much anything that gets thrown at it.
  • It’s future-proofed for years to come. With symmetrical upload and download speeds that are ideal for cloud storage, video conferencing, online gaming and other activities that require high-speed internet access both ways.

Cheaper in the long run

It’s possible to provide the same amount of bandwidth at a lower cost by deploying full fibre. Full fibre costs less over time because it requires less maintenance and replacement, whereas copper-based networks must be replaced every 10 years or so.

Fill in the form below to see if you can connect to our network.

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How switching to Full Fibre is better for the environment

Most of us have a mission to look after the environment any way we can, you will be glad to know that a full fibre connection is more eco-friendly than other broadband technologies.

As the network runs on passive optical technology, it uses less power and produces less waste than copper wire networks. With fewer electrical components required for transmission, the hardware needed is smaller and easier to recycle. Even better – if you’re just replacing an old copper line with a new one made of fibre, you won’t have to dig up anything or tear down any poles. That means fewer trees being cut down, which also means fewer carbon emissions as well as lower maintenance costs.

Switching to Full Fibre will improve the way you use the internet

Full Fibre is the most advanced and reliable type of broadband, built on a fibre optic cable that carries internet directly to your door. Unlike older types of broadband, it’s not affected by distance from your local phone exchange. That means no matter where you live – whether you’re in a city or a rural village – Full Fibre can provide you with an exceptionally fast and reliable connection.

We’ve all become used to using the internet for different parts of everyday life, including video calling friends and family, sharing photos online or streaming our favourite TV shows as well as day-to-day business needs.

Switching to Full Fibre will make all these activities easier than ever before.

  • More speed: You’ll be able to download large files much faster than ever before.
  • More reliability: You’re less likely to experience delays or interruptions when making video calls in the office or with friends and family.

Fill in the form below to see if you can connect to our network.

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Getting ready for Easter

As we all start to get egg-cited about the long weekend ahead for Easter, have you planned how you will notify your customers about any days you are closing over the Bank Holiday?

With the Horizon and Inbound platforms, it is quick and easy to re-route your calls.

To help you prepare ahead and avoid the last-minute rush, we have added a handy guide to our blogs that will help you, covering both Horizon and Inbound.

Our Easter Opening hours are as follows:

  • Thursday 14th April – Open 9am – 5pm
  • Friday 15th April (Good Friday) – Closed
  • Saturday 16th April – Closed
  • Sunday 17th April – Closed
  • Monday 18th April (Easter Monday) – Closed
  • Tuesday 19th April – Open 9am – 5pm

Out-of-hours emergency service will be available on 0333 240 9100.

Please leave a message if you have an urgent issue and a member of our team will get back to you.

Have a wonderful Easter from all the Team at Deep Blue.

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Full-Fibre is here, but what does it mean for you in 2022?

2022 is going to be an exciting year for Yorkshire!

Many of you will have seen an abundance of Openreach vans and closed roads throughout the area recently, as the FTTP rollout builds momentum. The great news is, that means more and more of us will have access to faster, more reliable connections than ever before!

Why is it different to the fibre we already have?

All fibre is not created equal!

With ‘fibre’, you may be surprised to learn that fibre cables are only used for part of the journey, to carry data to your local cabinet. Old fashioned copper wire – which is notoriously slow and unreliable – then takes it to and from your premises.

‘Full-fibre’ is completely different – it uses a fibre connection the entire length of the journey. With no copper to slow data down, these full-fibre networks can easily run at Gigabit speeds of up to 1000mbps, so whatever you need your connection for, with ultrafast FTTP you’ll do it faster, smoother, more reliably.


Full-fibre not only gives you speeds a lot faster, it will also have an immediate impact on your productivity – helping unlock new, powerful opportunities.

The rise of cloud services is changing the way we work forever, improving efficiency and sparking innovation. With bandwidth no longer a barrier, your business is primed to take full advantage of its shift to the cloud.

Resilient, reliable, responsive

Full fibre infrastructure is the best possible platform for the delivery of business-critical services. Fully diverse and completely independent from incumbent infrastructure.

Here at Deep Blue, we build services bespoke to your needs that are designed to make your business communications easier to manage and cost-effective.

We partner with a range of fibre providers to maximise our coverage and these end to end fibre solutions not only allow us to get the best prices for you but we help you future proof your connectivity beyond the PSTN switch off (learn more about the switch off here)

Our team will ensure that you get exactly what you need right now. We look after the complicated side of things, so you don’t have to.

Take a look at our services here

Call our team to discuss your requirements 0333 240 9100.

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Local Telecoms Company celebrates Women in Business

Local Wetherby telecoms company salutes women in business again in 2022, by sponsoring The Business Woman of the Year Award at The Yorkshire Choice Awards. An award they have sponsored since the beginning back in 2016.

The Yorkshire Choice Awards demonstrate individuals, groups and businesses in Yorkshire and showcase light can shine through when you least expect it.

George Knapman, Sales Director of Deep Blue said:

“As a Yorkshire business, we are proud to sponsor the Business Woman of the Year category. The Awards are a great demonstration of diversity throughout our County and we’re delighted to be part of this annual event since it launched in 2016. Women entrepreneurs make a huge contribution to the economy and it’s right that we celebrate this”

“After covid cancelled the event last year, we are looking forward to a double celebration in 2022”

Nominations have now closed and winners will be announced at the Gala Dinner Award Ceremony at the Centenary Pavilion at Leeds United, on the evening of Saturday 7 May.

Jo Maltby and Melanie Malcom, the founders of The Yorkshire Choice Awards said “Anyone carrying out a selfless act notoriously don’t look for appreciation, but we think that it is important to highlight and celebrate to give recognition where it is deserved. Without individuals, groups and businesses like this, the world would be a completely different place.”

More information on The Yorkshire Choice Awards can be found on

Find out more information on Deep Blue


Connectivity+ Vouchers

The Connectivity+ Voucher scheme is offering funding of between £500 and £3,000 to help local businesses cover the cost of upgrading to faster, more reliable digital connections or broadband.

As a company based in Wetherby and providing services to many businesses in the surrounding areas we know all too well how inconsistent broadband speeds can be around here. An office at one end of the street may be enjoying super fast fibre, while just a few doors down, they may be getting by on a 3 Mbps ADSL connection.

We’ve worked hard over the years to try out many different ways of delivering connectivity to our end users and we are pleased with the improvements we have been able to offer to many local companies. But we know that many of these solutions come at a cost and, particularly in the current climate, this may leave faster broadband still out of reach of some businesses.

This is where the Connectivity+ Voucher scheme comes in. They are designed to help cover some of the costs of upgrading your connection.

Vouchers can also be used to cover other costs associated including:

  • The actual cost of the installation i.e. the cost of the physical connection, including excess construction costs to reach a network
  • Hardware related to facilitating the connection e.g. a firewall, router, receiver/antennae (for wireless connections)
  • Virtual servers and software licences (subject to limitation of upfront costs only)
  • Internal ethernet network cabling
  • Voice Over Internet Protocol (VoIP) telephony
  • Consultancy/project management cost to install a connection – capped at 25% of the value of a voucher

They can even cover some, or all, of the cost of the first years rental of a connectivity solution providing the first year is paid to the supplier in full at the start of the contract.

Connectivity+ Vouchers are intended to help businesses upgrade to higher speed business grade broadband. They can be used to get your speed over 30 Mbps if it is currently under that, or to double your speed if you currently get over 30 Mbps.

To find out more about what options maybe available to help your business take it’s connectivity to the next level, contact us today.

remote workforce

Enabling a remote workforce

The need for a remote workforce has never been more at the forefront of business mind’s than now. Here we look at why and how you can enable your business to have an efficient and productive remote workforce.

Why is a remote workforce important?

There are many reasons to consider having a remote workforce. From logistics to cost saving, personnel to resources, having a remote workforce can benefit many areas of your business. Here we look at two of the biggest benefits.

Employee satisfaction

Employees who are engaged and motivated within their job role have higher employee satisfaction. A survey carried out by Leadership IQ found that only 24% of office workers said they loved their jobs, compared to 45% of remote workers.

It is this higher rate of job satisfaction in remote workers which can lead to improved productivity. Resulting in increased profitability, reduced absenteeism and increased employee loyalty. This can have a positive effect on overall company growth. With higher employee retention and lower turnover.

Business Continuity

Most companies already have a disaster recovery plan (DRP) in place should they suffer loss of service.

From builders accidentally cutting cables to power outages, DRPs can keep your business receiving calls. But what happens if your office is completely out of action? Building damage from natural disasters, staff in isolation and transport issues can all hinder your business. An established remote workforce with a well developed infrastructure can seamlessly keep you going.

Remote workforce – The key challenges

Having an effective remote workforce is about more than simply equipping them with a smartphone. Without the right tools and support remote working can have a negative impact on productivity.

Common complaints about remote working

  • Feelings of exclusion – Remote workers can feel excluded because they don’t have the same level of interaction with their colleagues. They may miss out on important communications.
  • Frustration at inability to perform –Remote workers commonly feel inconvenienced and frustrated because they have to carry separate business and personal devices and use multiple tools for work communications. –many of which aren’t designed for use in a mobile environment.
  • Interruptions and distractions – One of the most obvious challenges for a remote workforce is interruptions and distractions. They can seriously damage productivity.
  • Poor service delivered to customers – If remote workers can’t be easily contacted when they need to be, or they don’t have the right information available.
  • Increased risk of security breaches –Commonly because employees use non-approved consumer apps to communicate or to store information.
  • Loss of valuable information – This becomes an issue when an employee leaves and company data or contacts are stored on the workers personal phone.

Solutions for a successful remote workforce

The right tools can keep remote workers aligned with the rest of the workforce. But what solutions can be put in place?

A platform to unify your business communications

Unified Communications enable businesses to integrate all of the ways they communicate such as voice, video and data. It is easy to roll out and cost-effective. And, crucially, it can help to facilitate remote working and communication between teams in different places.

A business Grade Mobile Service

Your employees will have a wide range of requirements from their mobile service. From using it to make and receive calls, to it becoming a potential source of connectivity should their home broadband fail. As such it is essential to have a reliable, business grade service.

An integrated cloud based phone system

Hosted phone systems have long replaced traditional desk phones. Combining fixed and mobile telephony into a user-controlled online interface, your workers have the full range of features they are used to at the office, even when working remotely. Built in directories and CRM integration give your workers access to the right details when they need them.

In conclusion

A remote working policy underpinned with good technology can provide valuable opportunities and significant advantages for organisations.

Improve your remote working policy with our blog post ‘Tips for home working‘.

Contact us today to learn more about our range of products and services to help your remote workforce, including our fully intergrated, unified communication solutions.

tips on home working

Tips for home working

The team at Deep Blue have been using remote working for years. With that in mind we have put together some of our top tips for home working for people starting on it for the first time.

The Workspace

Having a workspace is really important. This might not be a room. It may just be a desk or a corner of the kitchen, but it should be a space dedicated for work. This helps you get in the work mind set while you are there but also, crucially, helps you to step away from work at the end of the day. This is especially important if we do have any kind of lock down period. A lot of our time is going to be restricted to the same space so designating areas of that space to different tasks can help us feel less constricted.

Try to make it a space that you want to work in. If possible set up near a window to give yourself plenty of natural light and fresh air. Have a family photo or a plant there just as you would at work.

Try to get everything you need to hand, paper, pens, etc. If you have to keep getting up to get things it can be distracting and time consuming.

The Structure

Structure is important when working from home. It helps you to stay focused and keep the distinction between work and home life.

Get dressed! As tempting as it is to do a few emails in your pyjamas, getting dressed again can help with defining the working day. You don’t need to put on your best office wear but try to find something that makes you feel in work mode. This can apply to the end of the day too. If the first thing you usually do when you get home is get changed into your joggers and sweatshirt then do that when you finish at home.

Plan breaks. It can be easy on your own to lose track of time. Make sure you keep an eye on the clock. Get up and move around, take breaks when you would normally. Plan a lunch hour. If you usually share the task of making tea/coffee in your office, it can be easy to forget when you are on your own.

If you usually make a lunch to take to work with you, you may still want to do this. Just because you are at home doesn’t mean you want to use up your break time prepping food.

The Work

Just because you aren’t in the office, doesn’t mean you need to be cut off from you colleagues. Keep in touch. You may want to do weekly or daily conferences calls so everyone knows what they are doing. Use calls and emails to keep each other up to date. If you have Horizon collaborate, use the instant messaging function to chat in real time. Send through the odd link or funny picture to keep everyone smiling.

It can be hard to tell if someone is struggling when you aren’t face to face with them, regular communication can help with spotting this. If you are the one struggling, speak up. It may be to your manager, it may be to the colleague who always helps you out, it may be to a relative or partner. Just because you are working from home, doesn’t mean you are working alone.

Remember that with emails it can sometimes be hard to judge the tone of what is being said. Try to make sure that your messages come across as intended, use more casual language or emojis for internal emails if this helps with tone. If in doubt, pick up the phone!

If you have children at home with you, don’t get stressed about them interrupting an important call or try to cover up your situation. Be honest. People are very understanding, especially at times like this when everyone is working under different circumstances.

The Benefits

If you usually aren’t allowed within ten foot of the office radio, enjoy being able to put on the playlist of your choice! Music is great for concentration. Vary your playlist depending on what you are doing. you might even want to put together a playlist to share with your colleagues.

If your day usually starts and ends with a commute, use this new found time for you. Throw something into a slow cooker in the morning so you know dinner will be ready when you finish work. Go for a walk and get some fresh air. Workout. Watch an extra episode of you favourite show.

The Transition

The change to home working can be difficult, especially if you have spent a lot of time in the structured environment of an office. Hopefully these tips for home working will help make the transition a little easier.

Deep Blue are on hand to support you and your business when you need us, just call 0333 240 9100 or email