Whatever the size and shape of your business, with Horizon you have a wealth of features available to you. Ensure you are getting the most from your Horizon system with these helpful tips so your telecoms can be truly unlimited.
Horizon Disaster recovery
Don’t get caught out! There are many things can stop you using your office but with Horizon that doesn’t mean losing your calls. With pre-programmable disaster recovery you can designate an alternative number to automatically route your calls to in the event of your Handset losing contact with Horizon (for example due to a power outage).
Can’t get to your office? Control your call plan from anywhere you have an internet connection – even your mobile. Just login to your Horizon account and redirect your calls to an alternative number or update your voicemail to let callers know what’s going on.
Custom Hold Music
Did you know you can upload custom hold music on Horizon? Use free to air music or have special music created for your company with bespoke messages. It’s so easy to change. You can even have seasonal messages or advertise promotions or events. To find out more about formatting your audio files and changing your hold music, visit our knowledgebase.
Visit the Performance section of the Statistics tab to learn all about your calls. See where your customers are located; great for doing target advertising. Find out when your busy days and times are to manage staffing levels accordingly.
You can also view statistics for outbound calls. Get an overview for the whole company or use the search facility to view details for a specific user.
For even more detail you can view the Advanced Statistics section. See detailed information for all calls in and out as well as internal calls. Use the search boxes at the top to filtre your results by day, time, call type (inbound or outbound), call scope (internal or external) and user. Click download to export a csv file of all results.
Regularly review your Horizon call plans to make sure you aren’t missing important calls. Use the scheduling tools to send calls through to overflow hunt groups at your busiest time or add an auto attendant to get calls where they need to be as quickly as possible.
If you haven’t already, consider upgrading to full call queuing. Queue up to 25 calls at a time, offer callers the option press 1 to leave a voicemail and add your own custom comfort messages.
Missing important calls due to nuisance callers tying up your lines and staff? Getting harassed by problem callers? Use the Horizon blacklist tool to stop them from getting through. Any number added to the blacklist will get an unavailable tone whenever they try to call you. Visit the knowledgebase to find out how to manage your blacklist for call groups and user handsets.
Deep Blue customers get full access to our knowledgebase. It’s full of helpful guides on how to setup and manage many functions on Horizon, with images to help guide you along. You also get access to our friendly, knowledgeable staff who are happy to assist you in the management of your system. We even provide free refresher training on using the Horizon portal, just give us a call on 0333 240 9100 or email email@example.com.
Not a Deep Blue customer? If you think Horizon maybe the solution you need then speak to us today about moving your numbers on to it.
Already on Horizon? Speak to us about migrating to Deep Blue.