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Bank Holiday Call Plans on Horizon and Inbound


Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Bank Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Horizon Call Plan and we will set it up for you.


Create a Bank Holiday call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Inbound Call Plan and we will set it up for you.


The biggest benefits of Full Fibre

Welcome to the fibre optic cable era – it’s much faster and more reliable than copper cables. Also known as full fibre, with this type of connection the cable is run all the way into your home or business rather than just to the street (this is called Fibre To The Premises).

The upcoming landline switch off will necessitate you having a good broadband connection as your telephone lines, whether at the office or home will require this to work. Read our blog on the upcoming pstn switch off here.

Faster speeds

Full fibre offers speeds of up to 1000 Mbps (1 Gbps) – that’s 10x faster than the fastest copper-based networks. This speed allows you to download a full HD movie in just a few minutes or send large files from office to office in seconds.

Less downtime

  • Full Fibre is more reliable. Not only does it provide consistently fast speeds, but it’s also less likely to suffer faults.
  • It’s more resilient. Even if an issue does arise, outages are few and far between.
  • It’s more robust. Using the latest technology means it’s designed to withstand pretty much anything that gets thrown at it.
  • It’s future-proofed for years to come. With symmetrical upload and download speeds that are ideal for cloud storage, video conferencing, online gaming and other activities that require high-speed internet access both ways.

Cheaper in the long run

It’s possible to provide the same amount of bandwidth at a lower cost by deploying full fibre. Full fibre costs less over time because it requires less maintenance and replacement, whereas copper-based networks must be replaced every 10 years or so.

Fill in the form below to see if you can connect to our network.

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How switching to Full Fibre is better for the environment

Most of us have a mission to look after the environment any way we can, you will be glad to know that a full fibre connection is more eco-friendly than other broadband technologies.

As the network runs on passive optical technology, it uses less power and produces less waste than copper wire networks. With fewer electrical components required for transmission, the hardware needed is smaller and easier to recycle. Even better – if you’re just replacing an old copper line with a new one made of fibre, you won’t have to dig up anything or tear down any poles. That means fewer trees being cut down, which also means fewer carbon emissions as well as lower maintenance costs.

Switching to Full Fibre will improve the way you use the internet

Full Fibre is the most advanced and reliable type of broadband, built on a fibre optic cable that carries internet directly to your door. Unlike older types of broadband, it’s not affected by distance from your local phone exchange. That means no matter where you live – whether you’re in a city or a rural village – Full Fibre can provide you with an exceptionally fast and reliable connection.

We’ve all become used to using the internet for different parts of everyday life, including video calling friends and family, sharing photos online or streaming our favourite TV shows as well as day-to-day business needs.

Switching to Full Fibre will make all these activities easier than ever before.

  • More speed: You’ll be able to download large files much faster than ever before.
  • More reliability: You’re less likely to experience delays or interruptions when making video calls in the office or with friends and family.

Fill in the form below to see if you can connect to our network.

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Getting ready for Easter

As we all start to get egg-cited about the long weekend ahead for Easter, have you planned how you will notify your customers about any days you are closing over the Bank Holiday?

With the Horizon and Inbound platforms, it is quick and easy to re-route your calls.

To help you prepare ahead and avoid the last-minute rush, we have added a handy guide to our blogs that will help you, covering both Horizon and Inbound.

Our Easter Opening hours are as follows:

  • Thursday 14th April – Open 9am – 5pm
  • Friday 15th April (Good Friday) – Closed
  • Saturday 16th April – Closed
  • Sunday 17th April – Closed
  • Monday 18th April (Easter Monday) – Closed
  • Tuesday 19th April – Open 9am – 5pm

Out-of-hours emergency service will be available on 0333 240 9100.

Please leave a message if you have an urgent issue and a member of our team will get back to you.

Have a wonderful Easter from all the Team at Deep Blue.

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The future of the UK’s office/home telephone network is changing…

For over a century we have been served by copper wires and analogue signals, that have delivered some of the most important phone conversations we’ve ever had in our business or with our family and friends.

But, like everything else as it ages, it’s no longer as efficient as it could be.

Replacement parts are hard to come by and failures occur, meaning it doesn’t provide the service that we need it to. Therefore, the analogue phone network will be retiring in 2025, with the stop sell process already being rolled out.

Making a call digitally will work in the same way your broadband does and by modernising the telephone network, we’ll be able to do more than ever before.

Switching to a digital phone line will also offer a greener, faster, and more reliable service. It could also save you some money, and with todays’ price hikes this is a welcome bonus.

Full fibre is being rolled out throughout the UK to cope with the new demand on digital so get ready for our fastest, most reliable connection ever!

This change affects both residential and business phone lines. If you don’t make the switch in time, your phone line and any devices connected to it might stop working.

To make this process as smooth as possible for you, we’re asking people to plan ahead so you’re ready to make the leap to a better–connected future with Deep Blue.

When you consider that 16 million lines and channels will need to be migrated to alternative products it’s worth starting to look at other options sooner rather than later.

Did you know that we can look after your home too!

Whether you are looking to switch your business or home, click below to see what’s available in your area.

The future is calling, and it’s time to pick up.