Please be aware that our office will closed on Monday 29th August.
Our office hours will be as normal again on Tuesday.
As ever, our emergancy support service is available outside of office hours on
01937 220 603
Thank you
Intermittent broadband issues – West and South Yorkshire
We have been notified that there are issues causing intermittent service loss in parts of West and South Yorkshire. If you experience loss of service we recommend switching off your router for 1 minute and then retrying.
Advanced warning to our customers in 01423
There are planned exchange works scheduled on Wed 17th Aug that may affect some broadband users in the 01423 area. While the works are being carried out some users may experience a drop in service for 10-15 minutes. If you experience a loss of service for longer than this switch off your router, leave for 5 minutes and then restart it. If this does not resolve the issue then please contact the office on 0844 848 2300
Zen Broadband – Phishing Scam
Some Zen internet customers have reported getting emails claiming to be from Zen. The email states that their service will soon be terminated and gives them a click through link to go to if they do not want to lose their broadband connection.
This is not an email from Zen, it is a phishing scam designed to gather end user data, if any customers do receive this email they are advised NOT to click on the link or give out any of their details. Zen are currently investigating this issue.
Openreach and the rioting
Following the riots in various areas of the country, some areas are having their service affected. Damage caused by vandalism and fires, coupled with restrictions to working caused by lack of access and safety concerns, have left a back log of work.
We would like to advise customers that, where possible, business is continuing as normal and that if you have a fault, please report it to us in the normal way.