Why voip

Why VoIP? 9 reasons to make the change

Why VoIP? Making changes when you have an established business is always difficult, this is especially true when it comes to something as critical as your telecoms. If you’re not sure whether you are ready to take the plunge with VoIP, here are 9 reasons that might persuade you that now is the time to make the change:

Flexibility

Freedom from fixed lines!

 

Take your numbers with you if you move site with no delays: simply uplift your equipment from one location and connect it in another. Choose your number; select the area code you want to use, set up blocks of numbers, add additional numbers whenever you need them.

Manage more than one business? Control all your calls from one place. Set up numbers and call plans for targeted campaigns and special promotions to track call volumes. Manage calls for your London sales office, your Leeds tech team and your Manchester warehouse all from one online portal.

Managed Transfer

With full training included as part of your setup, Deep Blue make sure that you hit the ground running when you switch to a VoIP system.

Pre-build and test set ups allow you to get your call plans in place before your numbers move. With options to have your telephone numbers migrated at fixed time slots or even out of hours, impact to your business is minimised.

Growth

Fully scalable solutions.

Systems that are designed to grow with your business. Get new staff set up quickly and easily. Adapt your call routing to suit your needs. Move users in and out of hunt groups with a few clicks to manage busy periods and promotions.

Security

 

Built in peace of mind.

Built in fraud protection monitors your call volumes 24 hours a day to keep you safe from potential fraud. Sending out alerts and even automatically applying call barring, it limits your exposure should the worst happen. Multi-layer security protocols and compulsory passcodes close off the hackers most common routes of access.

Features

With a range of features available, even on entry level setups, VoIP solutions from Deep Blue offer so much more. You can build call plans, create Hunt Groups, even create your own auto attendant. As your business grows, so too can your telephony. Call queue features and wall board integration make building your own call centre a breeze.

Need to be MiFID II compliant? No problem! Feature rich call recording keeps your customers and business safe.

By taking advantage of the option to self-manage you can control all your telephony functions in house. No more waiting around for engineers and call out charges.

Continuity

Get disaster recovery that kicks in automatically, rerouting your calls to keep you up and running. No need to rely on the local exchange or your onsite system to divert your calls.

Send calls to mobiles or alternative phone numbers. Change your voicemail message from your mobile or home phone to keep customers informed. Get new equipment delivered the next working day*.

Mobility

 

Free yourself from the desk.

Set up home workers with their own handsets so they can work as if they were in the office. Use desktop soft clients and mobile apps to make and receive calls wherever you are. Ma

nage your DDi with just a few clicks.

Your workplace is wherever you want it to be.

Cost

If your business grows faster than you expect and you need to increase your call capacity, traditional setups like ISDN can throw up all kinds of unexpected costs. Relying on Openreach to install, there are both activation and engineering charges which can quickly mount up. And that’s before you even get into the time costs.

With VoIP solutions from Deep Blue there are no activation fees for new SIP trunks and if you have a compatible set up, they can be up and running in a matter of minutes.

Withdrawal of the PSTN

From 2023, Openreach will stop selling ISDN lines and from December 2025 it is their intention to fully withdraw the PSTN network: ISDN included.

While that gives businesses plenty of time to make the change, when you consider that 16 million lines and channels will need to be migrated to alternative products it’s worth start

ing to look at other options sooner rather than later. That being said, there is no need to panic or rush to make the change (as some providers would have you believe!).

Our article ISDN withdrawal – the key questions answered has more information about the withdrawal and it’s potential impact.

If all of this has got you thinking maybe your business is ready to take the next step then speak to Deep Blue. We’ll go over all the details with you, arrange a site survey if needed and give you all the information you need to make the decision.

Gigabit Voucher Scheme

Gigabit Voucher Scheme running low!

Deep Blue supports businesses to benefit from full fibre connectivity

In 2018, The Department of Culture, Media and Sport (DCMS) launched the Gigabit Broadband Voucher Scheme to help deliver gigabit capable connectivity to businesses. The scheme is backed by a budget of £67 million for eligible businesses to claim up to £2,500 off the cost of installation of full fibre connectivity to their premises.

With the Voucher Scheme set to run until 2021, or when the budget of £67 million runs out, it’s great to see that so many local businesses are getting on board and investing in an ultrafast and reliable network.

Have you claimed your £2,500 voucher?

LAST CHANCE!

If your business adheres to the following criteria, you are eligible to apply:

– Less than 250 employees
– Turnover less than £50m
– No existing leased lines on site

Get in touch for more details, but don’t leave it too long!

Gigabit Voucher Scheme
Disaster Recovery

Disaster Recovery – One less thing to worry about

Why is disaster recovery important? Well did you know that 80% of businesses affected by some kind of disaster either never recover or close within 18 months of reopening?

Or that the average time it takes for a business to get back up and running after a disaster is 9.4 days?

Statistics like these are the reason Disaster Recovery is something all businesses should think about.

This is why Deep Blue provide a range of products and services which ensure disaster recovery measures can be put into place quickly and easily. They can be set up in advanced and because they are controlled through an online dashboard, you can manage them from anywhere with an internet connection.

With the Automatic Failover features in Horizon and InBound, you can put measures in place so that if there is a problem with the normal line, such as a fault, outage or damage, the system will automatically divert to your specified failover, such as a mobile or alternative landline.

You can also set up invoked plans so that if your office is rendered inaccessible, such as by heavy snow, roadworks or strike action, you can have your calls routed to another site at the click of a button.

Customers with Horizon or InBound- Contact Pro also have the option of setting up a staff emergency number, which can be used to inform of the effects of any disaster. If your area is affected by something such as flooding or heavy snow, you can set up a recorded message on the emergency line which staff can then listen to, to find out if your site is open before making the journey there. This is also a useful tool for schools who can set the number up for parents to ring.

Disaster Recovery measures allow you to prepare for many of the obstacles that can hinder the running of your business. Floods and heavy snow are now common features of winter and cost businesses millions of pounds every year, severe roadworks and strike action which impede staff getting to your site can bring your business to a standstill. But with features rich hosted telephony you are always prepared.

Contact us today on 0333 240 9100 for a complete review of your company’s disaster readiness.

All that's left to say

All that’s left to say….

The Christmas jumpers have been worn, the festive call plans activated and our little Elves have now gone home. So all that’s left to say is…..

A very Merry Christmas and a Happy and Prosperous New Year to all of our customers!

We will be back in the office on Thursday 2nd January ready to hit the New Year with a bang. Whatever your Business’ Resolutions are, Deep Blue will be here to help you and your business shine!

All that's left to say

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Our Christmas HO-HO-HOpening hours

Our Christmas HO-HO-HOpening Hours at Deep Blue

Monday 23rd December – 9am until 5pm
Tuesday 24th December – 9am until 12pm
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – Closed
Monday 30th December – Closed
Tuesday 31st December – Closed
Wednesday 1st January – Closed

We will be happily back to work on Thursday 2nd January – 9am until 5pm

05da2fab-19fd-47e5-ba7d-02e89daf5317OUT OF HOURS

During the festive shut-down, EMERGENCY SUPPORT is available. Please leave a message on the number below and a member of our team will be in touch.

0333 240 9100

Top Tips for a stress free Summer

Everyone looks forward to the warmer months, but in the business world it can be a balancing act between giving your staff the time off they deserve while still giving your customers the service levels they need.

Here are our top tips to becoming a summer sensation and recharging your batteries without compromising on service!

Prepare Your Customers Let your customers know in advance when you will be away, give yourself that time to really enjoy your break.

Put Marketing on Auto-Pilot Don’t go completely dark on the marketing front so people start to wonder where you are. Pre-schedule posts, blogs and other forms to stay connected.

Set Your ‘Out of Office’ Decide how often and when you plan on checking in, what date you will be returning back to work and how you can be reached in an emergency (if at all) and detail those Summer rules in your out of office announcement.

Intelligently Handle Incoming Calls Whether you close completely or reduce your hours, let a ‘Virtual Office’ take care of the day-to-day. From voicemail to call forwarding to auto-attendants, your phone system has the capability to intelligently handle incoming calls while you are away.

Deep Blue customers can log into our Knowledge Base to find assistance with setting these facilities or contact us for more information on a tailored system for your business

summer

What our Customers Say – Sally at Templeman Ross

Sally at Templeman Ross says, “as we like to think of ourselves as financial problem solvers and not just accountants, we need to be readily available to our clients and the telephony system we have supplied by Deep Blue, gives us the service we need to do just that”.

Sally Templeman

Sally at Templeman Ross

Learn more about how Horizon can help you keep in touch with your clients.

£3000 Broadband Grant offered to Local Businesses

100’s of local businesses are taking the oppurtunity to gain a £3000 government-funded grant to help upgrade the quality and speeds of their broadband! This means this is the perfect time to join Deep Blue! The grant will effectively pay the installation costs or the upgrading of your connection to a limit of £3000! As an approved service provider for the scheme, check out our latest offers on superfast broadband and other telecoms services!