Your phone system can make or break your business.
With all the options out there, how do you know which type of phone system is right for your business? We have highlighted our top 5 factors to consider when choosing a business phone system.
1. The type of phone system
Before choosing a business phone system, it’s important to understand the different phone system types. You also need a clear idea of what features you can’t live without, and which ones might be less important.
Traditional phone systems
A Private Branch Exchange (PBX) phone system is a private network that uses a server maintained in your office. With this type of system, you can communicate internally within the company and with the outside world.
The downside? This system doesn’t offer as much flexibility as your other options and with the pstn switch off looming (which will affect everyone) now is a good time to consider switching to VOiP.
Read our article here >> Goodbye old telephone network, hello new opportunities
Virtual phone systems
Virtual phone systems are a great option for remote businesses without a physical location.
This type of system works by purchasing a virtual phone service from Deep Blue Telecom. The system is similar to a hosted web site service.
We will provide you with a local phone number or a toll-free number. These virtual phone numbers are yours to use in advertising campaigns, on your website, and on your business cards.
Virtual phone systems are the most scalable option because your costs will depend on your usage. You can customise your plan to the number of extensions you want and how many minutes you need.
Virtual phone systems also offer a variety of features. These include:
- Options for multiple extensions
- Voicemail
- Automatic call distribution
- Call forwarding
- Call planning
- And lots more
VoIP phone systems
Voice over Internet Protocol (VoIP) phone systems work by converting audio signals into digital signals. Phone conversations are transformed into digital signals that travel by fibre optic cables over broadband internet.
This type of phone system is often the most cost-efficient option. You’ll also get all of the features offered by a traditional phone system and more.
VoIP systems offer a number of advanced features. These include the ability to make and receive calls as well as listen to your voicemail from your mobile devices like laptops, computers, and tablets.
2. Cost
When choosing a business phone system, you need to have an idea of what you want to spend. Developing a communication system for your business is a major investment. Making the wrong choice can cost you a significant chunk of time and money.
The amount of money you are willing to invest in a business phone system will help you determine which option is right for you. Costs related factors to take into consideration include:
- The initial set up cost
- Hardware costs
- Licensing costs
- Installation costs
- Internet bandwidth costs and connection charges
- Subscription fees
This is why we take our time to understand your business from the outset so you get exactly what your business needs right now with the chance to grow as your business does.
3. The reliability of your internet
If you’re leaning towards an internet-based phone system, you need to evaluate the reliability of your office’s internet connection.
Fortunately, most businesses have access to a reliable internet connection. This is important for the function of an internet-based phone system. Your internet connection should have a good upload and download speed.
We have touched on the weak digital infrastructure that’s damaging business growth in our blog here – although it’s not all doom and gloom!
Not only do we partner with a range of fibre providers to ensure that we can offer maximum coverage but these end-to-end fibre solutions future proof your connectivity… we also have full-fibre at our fingertips!
Did you know you can get FREE phones with our Deep Blue Broadband? Find out more here
4. Compatibility
Another factor to consider when choosing a phone system is how compatible it is with your other business tools.
You’ll want to choose a phone system that can easily be integrated with your other tools such as call scripts, CRM software, live chat, ticket management software, and email.
Take into consideration the work your employees do and how they accomplish their goals. Your phone system should help them meet business needs.
5. Scalability
As we mentioned before, getting a new business phone system can be a huge investment. You must take into account your future business goals.
The size and spread of your business can determine which type of phone system is your best option. For example, if you plan on growing your business in the near future, you need a phone system that offers scalability.
If your business is large or plans to grow, you may need more lines. Planning ahead can save you money in the long run by helping you choose the best type of phone system for your business plan.
Do you need a new business phone system?
A business phone system can improve employee productivity and customer satisfaction. The hardest part is choosing the right type and the right provider.
Whether you are starting a business for the first time or are part of a multi-site Plc, Deep Blue can provide a comprehensive range of products and services to fulfil the most demanding needs both today and in the future.
Click here to contact us today and learn more about how our products and services can help support your business.
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