Why VoIP? Making changes when you have an established business is always difficult, this is especially true when it comes to something as critical as your telecoms. If you’re not sure whether you are ready to take the plunge with VoIP, here are 9 reasons that might persuade you that now is the time to make the change:
Flexibility
Freedom from fixed lines!
Manage more than one business? Control all your calls from one place. Set up numbers and call plans for targeted campaigns and special promotions to track call volumes. Manage calls for your London sales office, your Leeds tech team and your Manchester warehouse all from one online portal.
Managed Transfer
With full training included as part of your setup, Deep Blue make sure that you hit the ground running when you switch to a VoIP system.
Pre-build and test set ups allow you to get your call plans in place before your numbers move. With options to have your telephone numbers migrated at fixed time slots or even out of hours, impact to your business is minimised.
Growth
Fully scalable solutions.
Systems that are designed to grow with your business. Get new staff set up quickly and easily. Adapt your call routing to suit your needs. Move users in and out of hunt groups with a few clicks to manage busy periods and promotions.
Security
Built in peace of mind.
Built in fraud protection monitors your call volumes 24 hours a day to keep you safe from potential fraud. Sending out alerts and even automatically applying call barring, it limits your exposure should the worst happen. Multi-layer security protocols and compulsory passcodes close off the hackers most common routes of access.
Features
With a range of features available, even on entry level setups, VoIP solutions from Deep Blue offer so much more. You can build call plans, create Hunt Groups, even create your own auto attendant. As your business grows, so too can your telephony. Call queue features and wall board integration make building your own call centre a breeze.
Need to be MiFID II compliant? No problem! Feature rich call recording keeps your customers and business safe.
By taking advantage of the option to self-manage you can control all your telephony functions in house. No more waiting around for engineers and call out charges.
Continuity
Get disaster recovery that kicks in automatically, rerouting your calls to keep you up and running. No need to rely on the local exchange or your onsite system to divert your calls.
Send calls to mobiles or alternative phone numbers. Change your voicemail message from your mobile or home phone to keep customers informed. Get new equipment delivered the next working day*.
Mobility
Free yourself from the desk.
Set up home workers with their own handsets so they can work as if they were in the office. Use desktop soft clients and mobile apps to make and receive calls wherever you are. Manage your DDi with just a few clicks.
Your workplace is wherever you want it to be.
Cost
If your business grows faster than you expect and you need to increase your call capacity, traditional setups like ISDN can throw up all kinds of unexpected costs. Relying on Openreach to install, there are both activation and engineering charges which can quickly mount up. And that’s before you even get into the time costs.
With VoIP solutions from Deep Blue there are no activation fees for new SIP trunks and if you have a compatible set up, they can be up and running in a matter of minutes.
Withdrawal of the PSTN
From 2023, Openreach will stop selling ISDN lines and from December 2025 it is their intention to fully withdraw the PSTN network: ISDN included.
While that gives businesses plenty of time to make the change, when you consider that 16 million lines and channels will need to be migrated to alternative products it’s worth starting to look at other options sooner rather than later. That being said, there is no need to panic or rush to make the change (as some providers would have you believe!).
Our article ISDN withdrawal – the key questions answered has more information about the withdrawal and it’s potential impact.
If all of this has got you thinking maybe your business is ready to take the next step then speak to Deep Blue. We’ll go over all the details with you, arrange a site survey if needed and give you all the information you need to make the decision.
