There is currently a fault at the Harrogate Exchange affecting a number of people, Openreach are aware of it and are working to fix it as soon as possible.
Openreach latest
Many areas are still suffering as a result of the severe weather. Further snowfall, mobility issues, network damage and faults caused by the weather and a backlog of jobs mean that the following areas are still subject to MBORC:
Highlands / North East Scotland
Tayside and Fife
South East Scotland
West Scotland
Newcastle and Northumberland
Tyneside, Durham and Wearside
Tees Valley
York
Bradford
Leeds
South Yorkshire/Chesterfield
Derby
Nottingham
Lincoln
Peterborough
Colchester
Southend
Canterbury
Brighton
Southampton
Esher
Croydon
Crayford
Tunbridge Wells
South and North Manchester
Openreach have, from 14:00 today, added the following areas to the list of MBORC areas:
South West Scotland
Northern Ireland
MBORC declarations have now been lifted in the following areas:
Maidenhead
Portsmouth
Southbank
Central Manchester
however, please be advised that there will still be longer than usual delays in many of these areas.
Openreach Update
Following some improvements in the weather, Openreach have lifted the MBORC declarations for the following areas:
Maidenhead
Southbank
Portsmouth
All other MBORC declarations are still in place. While conditions have shown some improvement over the weekend, many areas are still having issues with accessibility, particularly in rural areas.
Openreach service update
The following places have now had MBORC declarations put on them:
Derby
Nottingham
Canterbury
Brighton
Portsmouth
Southampton
Maidenhead
These are in addition to the places named in the previous update. While access and mobility in some areas has improved, service is still not back to normal. More updates to follow.
Office inaccessible? With Disaster Recovery, you’ve got nothing to worry about.
Did you know that 80% of businesses affected by some kind of disaster either never recover or close within 18 months of reopening?
Or that the average time it takes for a business to get back up and running after a disaster is 9.4 days?
Statistics like these are the reason Disaster Recovery is something all businesses should think about.
With Deep Blue’s InBound service, disaster recovery measures can be put into place quickly and at no extra cost. They can be set up in advanced and because they are controlled through an online dashboard, you can manage them from anywhere with an internet connection.
With the Automatic Failover features, you can put measures in place so that if there is a problem with the normal line, such as a fault, outage or damage, the system will automatically divert to your specified failover, such as a mobile or alternative landline.
You can also set up invoked plans so that if your office is rendered inaccessible, such as by heavy snow, roadworks or strike action, you can have your calls routed to another site at the click of a button.
Customers with InBound- Contact Pro also have the option of setting up a staff emergency number, which can be used to inform staff of the effects of any disaster. If your area is affected by something such as flooding or heavy snow, you can set up a recorded message on the emergency line which staff can then listen to, to find out if your site is open before making the journey there. This is also a useful tool for schools who can set the number up for parents to ring.
Disaster Recovery measures allow you to prepare for many of the obstacles that can hinder the running of your business. Floods and heavy snow are now common features of winter and cost businesses millions of pounds every year, severe roadworks and strike action which impede staff getting to your site can bring your business to a standstill. But with the features of InBound, you are always prepared.
Disaster recovery measures can be managed from My InBound. Simply log in, click the ‘Point my number’ tab and select ‘Manage my DR’ (bottom right of the window).
If you are a current InBound customer and have any questions you can call us on 0844 848 2300 or fill in our email contact form.
If you don’t currently have InBound and are interested in learning more you can download our email pdf brochure here . You can also contact us by calling 0844 848 2300 or completing our online contact form.
Current weather’s impact on Openreach
The current severe weather is impacting on everyone at the moment, Openreach included. While every effort is being made to maintain service there have been cases of missed and/or cancelled appointments, as a result of this over the last few days Openreach have issued ‘Matter beyond our reasonable control’ (MBORC) declarations for many of the worst affected areas of the country.
MBORC declarations are currently applied to:
Highlands
North East Scotland
Tayside and Fide
South East Scotland
West Scotland
Newcastle and Northumberland
Tyneside, Durham and Wearside
Tees Valley
York
Bradford
Leeds
South Yorkshire/Chesterfield
Lincoln
Esher
Croydon
Crayford
Southbank
Tunbridge Wells
Updates on the situation and it’s progress will be added as we get them. If you are a current Deep Blue customer and would like to receive email and text updates please let us know by emailing info@deepbluetelecom.co.uk