Sally at Templeman Ross says, “as we like to think of ourselves as financial problem solvers and not just accountants, we need to be readily available to our clients and the telephony system we have supplied by Deep Blue, gives us the service we need to do just that”.
Sally at Templeman Ross
Learn more about how Horizon can help you keep in touch with your clients.
Room To Grow expanded so much they did need a bigger office, Wharfebank Business Centre and Deep Blue helped them move successfully with minimal disruption to their service.
Find out more about how feature rich Horizon can let you take calls anywhere, even when you are on the move.
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With multiple occupants in our business centre, we needed a fast reliable fibre lease line, with a VoIP telephony solution to offer to all. Deep Blue sorted it all out and also provide ongoing support. As new businesses move in we put them in contact with Deep Blue, confident in the knowledge they will be able to understand the customer’s needs. As businesses grow we also know we have the system in place to support their new requirements.
So speak to Deep Blue, we did and it worked!
Click to learn more about how a Leased Line from Deep Blue can help move your company into the fast lane.
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For the next few weeks we are running free refresher training for both Horizon and InBound, including portal usage re-training and call plan reviews to make sure you are getting the most from your Deep Blue services. To book one of the free sessions just email rachel.macleod@deepbluetelecom.co.uk
On Tuesday 15th March BT’s chief executive Gavin Patterson and Openreach’s director Kim Mears attended a meeting with MPs on the culture, media and sport select committee as part of an inquiry into the UK’s broadband connectivity.
They were faced with questions about Openreach’s poor record on broadband installations. During the discussion, it emerged that Openreach miss more than 1000 appointments a week. Patterson and Mears also faced claims that 60pc of Openreach broadband installations go wrong the first time around. While the allegation about bad installations was denied, Kim Mears did admit that missing multiple appointments was the company’s “biggest failing”.
It was also claimed that Openreach was the “number-one issue” that politicians hear about from their constituents.
Read the full article at http://www.telegraph.co.uk/business/2016/03/15/bt-openreach-misses-1000-appointments-a-week-as-patterson-defend/
The first few customers have received their logins for the Deep Blue knowledgebase and the feedback we have had so far has been really positive! Don’t worry if you haven’t received your login yet as we are rolling these out throughout the week.
When you first login, try typing ‘How do I use the knowledgebase?’ in the searchbox to find out how to get the most from the information available.
If you spot an error or can’t find the answer you are looking for please let me know at rachel.macleod@deepbluetelecom.co.uk so I can get it fixed, the knowledgebase is a continually growing and changing resource so we appreciate any comments or feedback.
OK, it’s that time when we all begin to focus, look ahead and determine the changes we make within our business for the year ahead. In the world of telecoms, these changes are fast-moving and vast. At Deep Blue, we enjoy keeping up-to-date with technology developments, so we thought we would share some of the trends and predictions we anticipate for 2016:
GAME CHANGERS
Cloud based technology and applications will continue to grow as business owners recognise the advantages. Further demand for joined up voice anywhere such as the office, home and out and about, as well as hosted IT services and video calling, will increase as improved broadband creates less reliance on traditional telephony hardware. Business by business, area by area, how we work will continue to evolve with technical development and improving upload speeds.
We will become more mobile than ever (although there’s plenty of room for improvement!). We should see continued expansion of applications and tools allowing us to interact with each other via mobile devices, home-based electronics and automotive tools. There’s even a term for this “The Digital Mesh”…not Mess!!
IoT (Internet of Things) and wearable technologies will continue their rise and with a combination of new robotics and AIS (Artificial Intelligence Solutions) we should see this development go mainstream in 2016.
Big Data will become even more relevant as we see a shift from connected devices to intelligent devices (i.e. computing capabilities). For example, Pizza Hut is testing the world’s first ‘subconscious menu’ using eye-tracking technology to predict the customer choices.
KEY CHALLENGES
New players, with lots of financial muscle and no experience just looking for the quick win continue to be disruptive to both the industry and customer. We have seen it all before, but it won’t stop it happening. Remember, modern telecommunications is now a service industry and not about selling on low price.
With on-going growth in digitalization and IoT there will be an increase in security threats and hacks, unfortunately, this looms over all business today. As such, there will be an increased focus on detecting and responding to these threats faster than ever as well as the introduction of more efficient blocking measures.
ECONOMIC OUTLOOK
Economic volatility will continue to be a factor, so any product like Cloud telephony that reduces, or even eliminates, upfront capital outlay will be in demand. Customer confidence will be a key driver to continued recovery.
Buying habits will continue to be driven by technology with 2015 statistics suggesting that most people complete 57% of the purchase process before even engaging with suppliers. We believe this percentage will continue to increase during 2016.
IN CONCLUSION
Despite the challenges out there, the telecoms industry continues to be resilient and adaptive, growing and changing, as demand requires. At Deep Blue we take this ethos to heart, providing customer specific solutions that can change to the world around them. So if your New Year’s resolution is to overhaul your telecoms, why not give Deep Blue a call (0333 240 9100) today.
And who would have thought… we used to sell phones and fax machines a few years ago…Happy New Year!!
Today is Blue Monday ‘the most miserable day of the year’ but is this really the case or is it little more than a bit of clever marketing?
Back in 2005 a television publicist asked psychologist Dr Cliff Arnall ‘to create a “scientific formula” that looked so spectacularly superscience-y that on a slow news day editors were powerless to resist.
It was: [W+(D-d)]xTQ/MxNA – where W is weather, D is debt, d monthly salary, T time since Christmas, Q time since failure of attempt to give something up, M low motivational level and NA the need to take action’ (From The Independent, full story here ind.pn/1RtjbPe ).
And so the concept of Blue Monday was born, a day when the planets of drudgery, boredom, bad weather, loneliness and debt align in a cosmic event of misery. But before you throw your New Years resolutions out the window, pour yourself a glass of wine, open the biscuits and read every article on just how miserable today is you might want to think of another Psychological theory (one with a little more research behind it) the self fulfilling prophecy – is today really as miserable as it seems or is it just because we are told it is?
So forget Blue Monday and join us for Deep Blue Monday, a day which we think is great because the days are getting longer, the year is spread out ahead of us full of promise and opportunity and the post Christmas diet has lasted long enough to prove to everyone else that you can do it, so you have definitely earned that cake/crisp/all you can eat Chinese buffet treat!
I mean when, according to polls, Leeds is one of the most depressing places to be today, you know the science is questionable! Besides 90% of statistics are made up anyway!
