Is it time to put your system out to pasture?

There’s never been a better time to switch to VoIP

At Deep Blue we currently have funding to offset the cost of new Horizon hardware. Couple this with the Connectivity+ Voucher scheme and there has never been a better time to switch to VoIP.

Funding is available for both existing and new Deep Blue customers, whether you are currently on VoIP or not.

Making any type of change to your business can be a daunting prospect, especially in the current climate. This is why we have put together the following guide on the key points to consider and debunked some of the common myths around SIP.

Is it time to put your system out to pasture?
Is it time to put your system out to pasture?

What to consider

Company Structure

What is your company’s structure? Are you all based in one location? Or do you have multiple sites or homeworkers? How do these sites need to be managed?

With Horizon you can choose how you manage calls at different sites and adapt and change them whenever you need to.

Department Needs

How do each of your company’s departments operate? Are they desk based, out in the field or a bit of both?

Do you have a receptionist or gatekeeper?

Do some staff deal with calls from multiple departments or numbers? Do they need to be able to move in and out of these hunt groups?

With Horizon you can mix and match hardware and apps to give each staff member exactly the setup they need. A handset with side car for reception, laptops with video calling for training, seamless integration of desk phone and mobile app for sales.

The easy to use Horizon online portal allows you to manage your hunt groups at the click of a button. You can move staff in and out of Hunt Groups, re-route calls, add voicemail without the need for an engineer appointment.

The Weaknesses of your current setup

What does your current setup do well and where does it fall short? What are the issues that cause your colleagues problems? Are you missing functions you really need? Are you paying for extras that you never use?

Once you have identified what your main issues are, your Horizon system can be tailored to truly meet your company’s needs.

Cost

They say time is money and in business this is particularly true. Not only are VoIP systems like Horizon cost effective, they can also be setup quickly.

Our fastest turn around was for a company who found out their sales team needed to be able to record calls for compliance. They contacted us at 10am and by 2pm they had three sales staff making and taking fully compliant calls on Horizon.

Adaptability

What changes will you need to make over the coming months? Is your business impacted by seasonal peaks in call volume? Will you need to support staff in working from home as well as the office? Are you potentially going to need to move site due to changes in needs or the end of a lease?

We understand not everyone wants to get into making changes to their phone setup, which is why our support team is on hand to assist you in any tweaks you may need doing.

But for those companies where adaptability is key, Deep Blue provide full training on your Horizon portal so that you are fully in control of your calls.

Present different numbers for different departments. Move staff in and out of hunt groups in response to demand, for example if you are taking more calls due to a promotion. Schedule your calls to route differently at the busiest parts of the day. Feel fully in control with full call stats and analytics.

Still not sure if you want to change?

Deep Blue has secured funding for both new and existing customers to help offset the cost of your new Horizon system. For many businesses, this will make your new handsets completely free of charge.

The Connectivity+ Voucher scheme can also help if you need to upgrade your broadband connection to make full use of VoIP. Our post on the Connectivity+ Voucher scheme has more details.

Service Quality

If you have never used VoIP before you may have reservations about the service quality. Here are some of the key myths debunked.

The call quality is lower than that of fixed line

For many of us, our first experience of VoIP will have not been a good one. Tinny, distorted sound; delays, packet loss and that was if the call got through in the first place!

Early VoIP was subject to many limitations. The broadband connection it ran over, the hardware it used (often built in speakers and microphone on a PC or laptop), the software powering it.

But things have come a long way and modern SIP call quality is more than comparable to ISDN.

It will be expensive

Often the latest tech comes at a price, usually a high one. But SIP is a very cost effective solution. Unlike ISDN, you are not subject to the same engineer costs should you need to expand your system or make changes.

We offer Horizon bundles with inclusive minutes so that you can know what your bill will be each month.

Add in the lower upfront cost of SIP vs ISDN and the savings soon add up.

It is an unproven technology

SIP technology is trusted by thousands of companies, big and small, across the UK. Deep Blue have been running our offices off SIP for more than 10 years.

With the approaching end of life for ISDN, more and more companies are making the switch every day.

The Horizon development team are always working to expand and further develop the service. Taking on feedback from users to constantly improve the platform and it’s functions.

It will be too much hassle to change

Changing phone systems used to be a resource intensive process, often resulting in disruption and extended downtime. The migration to SIP is surprisingly easy and quick.

You can even run Horizon alongside your current system to keep downtime to a minimum.

At Deep Blue we manage the migration process for you, taking the hassle out of the switch to SIP.

What next?

Ready to make the change? Whether you are already on SIP and are looking to improve your system or are looking to jump from traditional telephony, our friendly team is on hand to help you get started.

Still not sure? Our knowledgeable team can answer any questions you may still have. We can also provide demos of Horizon so you can see what the service is like before making any decisions.

Contact us today on 0333 240 9100 or theteam@deepbluetelecom.co.uk

freedom, work anywhere, VoIP

VoIP – 9 reasons to make the change now

Making changes when you have an established business is always difficult, this is especially true when it comes to something as critical as your telecoms. Ifyou’re not sure whether you are ready to take the plunge with VoIP, here are 9 reasons that might persuade you that now is the time to make the change:

Flexibility

Freedom from fixed lines!

freedom, work anywhere, VoIP

Freedom from fixed lines

Take your numbers with you if you move site with no delays: simply uplift your equipment from one location and connect it in another. Choose your number; select the area code you want to use, set up blocks of numbers, add additional numbers whenever you need them.

Manage more than one business? Control all your calls from one place. Set up numbers and call plans for targeted campaigns and special promotions to track call volumes. Manage calls for your London sales office, your Leeds tech team and your Manchester warehouse all from one online portal.

Managed Transfer

With full training included as part of your setup, Deep Blue make sure that you hit the ground running when you switch to a VoIP system.

Pre-build and test set ups allow you to get your call plans in place before your numbers move. With options to have your telephone numbers migrated at fixed time slots or even out of hours, impact to your business is minimised.

Growth

Fully scalable solutions.

Systems that are designed to grow with your business. Get new staff set up quickly and easily. Adapt your call routing to suit your needs. Move users in and out of hunt groups with a few clicks to manage busy periods and promotions.

Security

Happy creative team making high five in office.Business,people and teamwork concept.

Concentrate on growing your business with the peace of mind that comes from a secure, feature rich VoIP solution.

Built in peace of mind.

Built in fraud protection monitors your call volumes 24 hours a day to keep you safe from potential fraud. Sending out alerts and even automatically applying call barring, it limits your exposure should the worst happen. Multi-layer security protocols and compulsory passcodes close off the hackers most common routes of access.

Features

With a range of features available, even on entry level setups, VoIP solutions from Deep Blue offer so much more. You can build call plans, create Hunt Groups, even create your own auto attendant. As your business grows, so too can your telephony. Call queue features and wall board integration make building your own call centre a breeze.

Need to be MiFID II compliant? No problem! Feature rich call recording keeps your customers and business safe.

By taking advantage of the option to self-manage you can control all your telephony functions in house. No more waiting around for engineers and call out charges.

Continuity

Get disaster recovery that kicks in automatically, rerouting your calls to keep you up and running. No need to rely on the local exchange or your onsite system to divert your calls.

Send calls to mobiles or alternative phone numbers. Change your voicemail message from your mobile or home phone to keep customers informed. Get new equipment delivered the next working day*.

Mobility

work from home, VoIP

Work from home

Free yourself from the desk.

Set up home workers with their own handsets so they can work as if they were in the office. Use desktop soft clients and mobile apps to make and receive calls wherever you are. Ma

nage your DDi with just a few clicks.

Your workplace is wherever you want it to be.

Cost

If your business grows faster than you expect and you need to increase your call capacity, traditional setups like ISDN can throw up all kinds of unexpected costs. Relying on Openreach to install, there are both activation and engineering charges which can quickly mount up. And that’s before you even get into the time costs.

With VoIP solutions from Deep Blue there are no activation fees for new SIP trunks and if you have a compatible set up, they can be up and running in a matter of minutes.

Withdrawal of the PSTN

Things are changing.

VoIP handset

Things are changing!

From 2023, Openreach will stop selling ISDN lines and from December 2025 it is their intention to fully withdraw the PSTN network: ISDN included.

While that gives businesses plenty of time to make the change, when you consider that 16 million lines and channels will need to be migrated to alternative products it’s worth start

ing to look at other options sooner rather than later. That being said, there is no need to panic or rush to make the change (as some providers would have you believe!).

Our article ISDN withdrawal – the key questions answered has more information about the withdrawal and it’s potential impact.

If all of this has got you thinking maybe your business is ready to take the next step then speak to Deep Blue. We’ll go over all the details with you, arrange a site survey if needed and give you all the information you need to make the decision.

 

 

 

 

 

 

*When ordered before 2pm, subject to conditions.