No longer in service – When choosing the right provider matters

Just before Christmas a group of broadband re-sellers went bust overnight, customers on their services came in the next morning to find they were without broadband. Many of them on ringing the suppliers simply got a pre-recorded message to say that there was nothing that could be done.

The affected services were split across two different infrastructure networks, one of which had pre-existing contingency measures in place, the other didn’t. Customers on the first infrastructure were able to get re-connected within a few hours thanks to this contingency which meant that a third party broadband provider was able to step in and take over from the now bust previous supplier. Customers on the second infrastructure were not so lucky and had to instead ask other providers to take over the service for them, a process which can take up to 10 working days.

The above story shows how important it is to have contingency in place. While we hope it will never happen, should Deep Blue be unable to continue functioning for any reason, all of our services are backed up by a network of wholesalers with whom we have agreements in place to prevent disruption and minimise loss of service to our customers if the worst should happen.

 

The Deep Blue Networking Group

Deep Blue Networking is a brand new venture which wil bring together a group of dynamic business men and women in Yorkshire to support and work together in a relaxed environment.

It will give you an opportunity to present your business to a wider audience, search out a local reliable supplier or simply catch up with likeminded professionals, the Deep Blue Networking group is the no pressure solution. By joining you can:

• Start and contribute to online discussions on Linkedin

• Enjoy relaxed networking events in local venues after work

• Perform even?

• Act as a mentor to other businesses and individuals

• Create mutually beneficial working relationships

• Contribute to local charities

The first gig is booked for May 10 at The Royal Oak in Wetherby at 6pm. The entrance fee is £10 and you need to sign up for membership through our website or Linkedin. Click here for more details. This promises to be a refreshing change from the traditional networking formula. As an early member, you’ll get the chance to shape the direction (and song choices) of the Network. We look forward to welcoming you.