Top Tips for a stress free Summer

Everyone looks forward to the warmer months, but in the business world it can be a balancing act between giving your staff the time off they deserve while still giving your customers the service levels they need.

Here are our top tips to becoming a summer sensation and recharging your batteries without compromising on service!

Prepare Your Customers Let your customers know in advance when you will be away, give yourself that time to really enjoy your break.

Put Marketing on Auto-Pilot Don’t go completely dark on the marketing front so people start to wonder where you are. Pre-schedule posts, blogs and other forms to stay connected.

Set Your ‘Out of Office’ Decide how often and when you plan on checking in, what date you will be returning back to work and how you can be reached in an emergency (if at all) and detail those Summer rules in your out of office announcement.

Intelligently Handle Incoming Calls Whether you close completely or reduce your hours, let a ‘Virtual Office’ take care of the day-to-day. From voicemail to call forwarding to auto-attendants, your phone system has the capability to intelligently handle incoming calls while you are away.

Deep Blue customers can log into our Knowledge Base to find assistance with setting these facilities or contact us for more information on a tailored system for your business

Washout summers and Openreach delays

The football is back in full swing, the schools are opening their doors ready for the new term, summer is winding down and we are getting wound up! From early year hosepipe bans to floods and some of highest levels of rain since records began in less than a few months, this summer has been a soggy one to say the least and it looks like the knock on effects of this unseasonal weather are set to be with us long after our (almost non-existent) tan lines have faded!

Floods, high winds and storms have afflicted many areas of the UK causing fault levels well above what would normally be expected for this time of year. Even here at Deep Blue we have not escaped unscaithed, having suffered a lightening strike earlier in August which caused quite a bit of damage and disruption (luckily our FeaturePlus Disaster Recovery plan was set up and ready to go!).

While Openreach are doing all they can to get all faults resolved as quickly as possible this is, to say the least, a mammoth task and engineers are having to be re-deployed across the country to restore service in some of the worst hit areas. The effect of this high workload is an increase in lead times for new line installs. At the moment some areas are seeing lead times of over 25 working days. As stated before, Openreach are doing all that they can to clear their workload and get everything back to something resembling normal (it would be nice if the weather could be a bit more co-operative!) and it is hoped that these lead times will start to decrease soon, but in the meantime we would advise anyone looking at adding new lines or moving site to allow extra time for these delays.

If you would like more information on current lead times in your area, disaster recovery set ups or would just like to know what it is like to be hit by lightening give us a call on 0333 240 9100 or email us at info@deepbluetelecom.co.uk