Storm Desmond

It’s been hard to miss the impact of storm Desmond over the last few days, bringing high winds and heavy rainfall on top of what has already been a pretty wet few weeks. Wind damage and flooding have caused, and continue to cause, disruption to many. Openreach, who are responsible for much of the UK’s telephony network, are one of the many organisations working to try and restore normality to those areas affected.

From collapsed bridges to flooded out vans, there is a lot to contend with. DSLAMs (devices that form part of the telecoms network) are capable of tolerating water up to 1/3 of their own depth but the flood levels from Desmond have seen almost 250 DSLAMs affected (60% of these are now back and operating).

Works are currently under way to provide an emergency line to a community in Glenridding who have been without service since the bridge carrying essential cabling collapsed and was washed away.

Fixing these issues obviously requires a lot of man power on Openreach’s side and this is having a knock on effect to lead times for standard repairs and provisioning, with this in mind we ask for and appreciate our customers patience if things take a little longer than normal to progress.


Openreach – Lead Time Latest!

If you are planning extra telephone lines or services, our advice is plan ahead. Following on from the bad weather throughout Britain in December, the workload of Openreach (BT’s engineering arm) has vastly increased and the result is a backlog that will continue for some time to come.

The latest update confirmed that provision lead times remain high with Northern England having the worst case average of 30.84 working days. So if you are planning to extend your services or move offices, call us as soon as possible to book ahead.

If you have a fault that needs repairing, the news is much better as the company is using contractual overtime and postponing engineer training to bring the workload down and reduce waiting times. The impact of this is a wait of around one and half days, although a worst case of 5 days has been recorded in Wales.

As usual, contact our office as soon as you notice a fault and we will report it straight away and keep you fully informed of progress.