For the next few weeks we are running free refresher training for both Horizon and InBound, including portal usage re-training and call plan reviews to make sure you are getting the most from your Deep Blue services. To book one of the free sessions just email email@example.com
With the Horizon and InBound platforms it is quick and easy to re-route your calls over Christmas.
Today InBound – Create a Christmas call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build you Call Plan in advanced, knowing it will activate when you need it to.
Coming Soon Horizon – Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced. Now available here.
InBound Date and Time Control Nodes –
These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends).When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing. So in the example below, the calls route to destination Y Mon-Fri 9-5 and destination X at all other times:
InBound Divert Node-
This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.
InBound Schedule Activate –
Once you have built your call plan, instead of clicking Activate, instead click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.
Horizon Call Plan options and #Festive Failovers still to come, keep checking back!
Or that the average time it takes for a business to get back up and running after a disaster is 9.4 days?
Statistics like these are the reason Disaster Recovery is something all businesses should think about.
With Deep Blue’s InBound service, disaster recovery measures can be put into place quickly and at no extra cost. They can be set up in advanced and because they are controlled through an online dashboard, you can manage them from anywhere with an internet connection.
With the Automatic Failover features, you can put measures in place so that if there is a problem with the normal line, such as a fault, outage or damage, the system will automatically divert to your specified failover, such as a mobile or alternative landline.
You can also set up invoked plans so that if your office is rendered inaccessible, such as by heavy snow, roadworks or strike action, you can have your calls routed to another site at the click of a button.
Customers with InBound- Contact Pro also have the option of setting up a staff emergency number, which can be used to inform staff of the effects of any disaster. If your area is affected by something such as flooding or heavy snow, you can set up a recorded message on the emergency line which staff can then listen to, to find out if your site is open before making the journey there. This is also a useful tool for schools who can set the number up for parents to ring.
Disaster Recovery measures allow you to prepare for many of the obstacles that can hinder the running of your business. Floods and heavy snow are now common features of winter and cost businesses millions of pounds every year, severe roadworks and strike action which impede staff getting to your site can bring your business to a standstill. But with the features of InBound, you are always prepared.
Disaster recovery measures can be managed from My InBound. Simply log in, click the ‘Point my number’ tab and select ‘Manage my DR’ (bottom right of the window).
If you are a current InBound customer and have any questions you can call us on 0844 848 2300 or fill in our email contact form.
If you don’t currently have InBound and are interested in learning more you can download our email pdf brochure here . You can also contact us by calling 0844 848 2300 or completing our online contact form.