For the next few weeks we are running free refresher training for both Horizon and InBound, including portal usage re-training and call plan reviews to make sure you are getting the most from your Deep Blue services. To book one of the free sessions just email email@example.com
With the thought of Covid-19 on a lot of people’s minds, many business are looking at ways to assist their staff in remote working.
At Deep Blue we pride ourselves at not just providing great products and services but also great support. This is why we are offering the following tips and guidance for remote working.
With Horizon, starting to work remotely couldn’t be easier. There are multiple ways your staff can receive their calls at home:
- If you have a compatible router* and a horizon PSU, you can take your horizon handset home with you. First connect the PSU to power. Then connect your handset’s ethernet cable to one of the ports on the back of your router.
- You can link each Horizon handset with up to five other numbers using twinning. This allows home workers to receive calls on their Horizon phone, home phone and other devices at the same time.
- For a small additional charge, users can have a Horizon desktop soft phone. This allows users to make and manage their calls via their computer (available for Mac and Windows).
- For a small additional charge, users can get the Horizon app on their smartphone (available for Android and iOS). This allows them to not only make and receive Horizon calls on their mobile, but also gives them access to the company directory, their speed dials, recent call details and many other Horizon features.
Horizon Collaborate – 4 month free trial
For next level functionality, you can upgrade your Horizon service to collaborate. Collaborate adds the following features to your Horizon service:
- Audio and Video calling via desktop and smartphone
- Personal audio, web and video conferencing with up to 15 users (with both Horizon and non-Horizon users)
- Room audio, web and video conferencing with up to 15 users(with both Horizon and non-Horizon users)
- Instant messaging and presence (info on a users status and availability)
- Service management (call settings)
- Drag and drop file and desktop sharing
- Visual Voicemail
- Address Books/Contact Management
This means your work force can still communicate with each other in real time, collaborate with each other and even host conferences with suppliers or customers, all from the comfort of their own home.
In light of the current Covid-19 situation and the increased interest in remote working, Horizon are currently offering the first four months of collaborate for free to support business in establishing home working.
Because Horizon is controllable from anywhere you have an internet connection you can still manage your calls even if you can’t get to your office. Redirecting them or updating your voicemail message to keep your callers up to date.
The statistics tab on the portal allows you to keep track of calls made and received on each Horizon handset. This lets you know if calls are being missed so you can react to this.
These can be forwarded to alternative numbers via the trunks themselves or via your phone system. Customers with SIP Trunk call manager can forward numbers via the call manager portal.
PSTN and ISDN
If you are using PSTN or ISDN, a facility called admin controlled call forwarding can be setup on your lines. This allows you to add and remove forwards on your phone numbers via a handset connected to your line. There is a small additional charge for this service and it typically takes 24 hours for the service to be applied at the exchange.
From protecting workers who may fall into at risk groups. Keeping your business running should staff be quarantined. An alternative for staff with childcare issue should schools be closed. Or just a new way to run your business. Whatever reason is making you consider remote working, Deep Blue are happy to be on hand to support your business.
Whether you are an existing customer or not, please feel free to contact us to discuss what options may be suitable for your business.
* Not all broadband services and routers will work with Horizon. Some routers may use settings such as SIP ALG which can interfere with Horizon.
Whatever the size and shape of your business, with Horizon you have a wealth of features available to you. Ensure you are getting the most from your Horizon system with these helpful tips so your telecoms can be truly unlimited.
Horizon Disaster recovery
Don’t get caught out! There are many things can stop you using your office but with Horizon that doesn’t mean losing your calls. With pre-programmable disaster recovery you can designate an alternative number to automatically route your calls to in the event of your Handset losing contact with Horizon (for example due to a power outage).
Can’t get to your office? Control your call plan from anywhere you have an internet connection – even your mobile. Just login to your Horizon account and redirect your calls to an alternative number or update your voicemail to let callers know what’s going on.
Custom Hold Music
Did you know you can upload custom hold music on Horizon? Use free to air music or have special music created for your company with bespoke messages. It’s so easy to change. You can even have seasonal messages or advertise promotions or events. To find out more about formatting your audio files and changing your hold music, visit our knowledgebase.
Visit the Performance section of the Statistics tab to learn all about your calls. See where your customers are located; great for doing target advertising. Find out when your busy days and times are to manage staffing levels accordingly.
You can also view statistics for outbound calls. Get an overview for the whole company or use the search facility to view details for a specific user.
For even more detail you can view the Advanced Statistics section. See detailed information for all calls in and out as well as internal calls. Use the search boxes at the top to filtre your results by day, time, call type (inbound or outbound), call scope (internal or external) and user. Click download to export a csv file of all results.
Regularly review your Horizon call plans to make sure you aren’t missing important calls. Use the scheduling tools to send calls through to overflow hunt groups at your busiest time or add an auto attendant to get calls where they need to be as quickly as possible.
If you haven’t already, consider upgrading to full call queuing. Queue up to 25 calls at a time, offer callers the option press 1 to leave a voicemail and add your own custom comfort messages.
Missing important calls due to nuisance callers tying up your lines and staff? Getting harassed by problem callers? Use the Horizon blacklist tool to stop them from getting through. Any number added to the blacklist will get an unavailable tone whenever they try to call you. Visit the knowledgebase to find out how to manage your blacklist for call groups and user handsets.
Deep Blue customers get full access to our knowledgebase. It’s full of helpful guides on how to setup and manage many functions on Horizon, with images to help guide you along. You also get access to our friendly, knowledgeable staff who are happy to assist you in the management of your system. We even provide free refresher training on using the Horizon portal, just give us a call on 0333 240 9100 or email firstname.lastname@example.org.
Not a Deep Blue customer? If you think Horizon maybe the solution you need then speak to us today about moving your numbers on to it.
Already on Horizon? Speak to us about migrating to Deep Blue.
With the Horizon and InBound platforms it is quick and easy to re-route your calls over Christmas.
Today InBound – Create a Christmas call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build you Call Plan in advanced, knowing it will activate when you need it to.
Coming Soon Horizon – Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced. Now available here.
InBound Date and Time Control Nodes –
These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends).When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing. So in the example below, the calls route to destination Y Mon-Fri 9-5 and destination X at all other times:
InBound Divert Node-
This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.
InBound Schedule Activate –
Once you have built your call plan, instead of clicking Activate, instead click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.
Horizon Call Plan options and #Festive Failovers still to come, keep checking back!
Please be advised that there will be planned maintenance on the network infrastructure supporting Horizon Call recording and Voicemail services on Sunday 26th April 00:00 – 02:00. The purpose of these planned works is to undertake maintenance on the network infrastructure supporting Horizon Call recording and Voicemail services. During these planned works voicemail will be unavailable and Call recording retrieval will be unavailable. These services will be available again immediately following these planned works. Horizon voice services should not be affected.