On Tuesday 15th March BT’s chief executive Gavin Patterson and Openreach’s director Kim Mears attended a meeting with MPs on the culture, media and sport select committee as part of an inquiry into the UK’s broadband connectivity.
They were faced with questions about Openreach’s poor record on broadband installations. During the discussion, it emerged that Openreach miss more than 1000 appointments a week. Patterson and Mears also faced claims that 60pc of Openreach broadband installations go wrong the first time around. While the allegation about bad installations was denied, Kim Mears did admit that missing multiple appointments was the company’s “biggest failing”.
It was also claimed that Openreach was the “number-one issue” that politicians hear about from their constituents.
Read the full article at http://www.telegraph.co.uk/business/2016/03/15/bt-openreach-misses-1000-appointments-a-week-as-patterson-defend/