Flood Update Including Tadcaster Bridge

The heavy rain and wind in December has continued into the New Year, hampering clear up operations and extending the flooding into other parts of the country. Openreach now has MBORC (matters beyond our reasonable control) measures in place in the following areas:

  • North East Scotland
  • South East Scotland
  • South West Scotland
  • Swansea & West Wales
  • South Yorkshire & Chesterfield
  • West Yorkshire
  • Humber
  • Cumbria
  • North Wales

Re-provision of resources to these areas means that even in the South East and South West of the country lead times are longer than usual while engineers work to clear the backlog of jobs.

Many of you will have seen the footage of the Tadcaster Bridge partially collapsing after being undermined by the high waters of the river Wharfe, as well as cutting the two sides of Tadcaster off from each other, the collapse also lead to the damaging of utility pipes including a gas main and telecom cabling. Work has been carried out to move the copper and fibre lines across to the other side of the bridge, a key stage in restoring normal service to the area.

Deep Blue were lucky to escape the flooding, despite much of it being on our doorstep. Some of our customers were not so lucky but we are pleased to say that service has now been restored to all of them.

We wish to take this time to say thank you to all impacted customers for their patience and understanding over the last couple of weeks, thank you to our out of hours staff who coped well with challenging circumstances and to our engineers for giving up their time (including New Year) to get some of the worst hit sites back up and running so quickly!

Storm Desmond

It’s been hard to miss the impact of storm Desmond over the last few days, bringing high winds and heavy rainfall on top of what has already been a pretty wet few weeks. Wind damage and flooding have caused, and continue to cause, disruption to many. Openreach, who are responsible for much of the UK’s telephony network, are one of the many organisations working to try and restore normality to those areas affected.

From collapsed bridges to flooded out vans, there is a lot to contend with. DSLAMs (devices that form part of the telecoms network) are capable of tolerating water up to 1/3 of their own depth but the flood levels from Desmond have seen almost 250 DSLAMs affected (60% of these are now back and operating).

Works are currently under way to provide an emergency line to a community in Glenridding who have been without service since the bridge carrying essential cabling collapsed and was washed away.

Fixing these issues obviously requires a lot of man power on Openreach’s side and this is having a knock on effect to lead times for standard repairs and provisioning, with this in mind we ask for and appreciate our customers patience if things take a little longer than normal to progress.

 

Severe weather and flooding

As we are all aware yesterday’s high winds and severe flooding affected a lot of the UK, the impact on the telecoms infrastructure was major with an extra 2,000 repair requests received, as always priority is given to these requests. Any customer affected by changes to appointments or job delayed by damage to the local infrastructure will be notified as soon as possible.

Severe Weather Damage

Due to the strong winds and heavy rain, some areas of the country are experiencing service issues resulting from damage to overhead cabling and flooding.

Openreach are working to carry out all of the repairs however this does mean that the work stack is higher than normal and as such lead times for other jobs have been affected, for this reason Openreach have declared MBORC in the following areas:

  • Highlands and Islands
  • Tayside and Fife
  • West Central Scotland
  • SE Scotland
  • SW Scotland
  • Northumberland and Wearside
  • Mid Wales