Disaster Recovery

Disaster Recovery – One less thing to worry about

Why is disaster recovery important? Well did you know that 80% of businesses affected by some kind of disaster either never recover or close within 18 months of reopening?

Or that the average time it takes for a business to get back up and running after a disaster is 9.4 days?

Statistics like these are the reason Disaster Recovery is something all businesses should think about.

This is why Deep Blue provide a range of products and services which ensure disaster recovery measures can be put into place quickly and easily. They can be set up in advanced and because they are controlled through an online dashboard, you can manage them from anywhere with an internet connection.

With the Automatic Failover features in Horizon and InBound, you can put measures in place so that if there is a problem with the normal line, such as a fault, outage or damage, the system will automatically divert to your specified failover, such as a mobile or alternative landline.

You can also set up invoked plans so that if your office is rendered inaccessible, such as by heavy snow, roadworks or strike action, you can have your calls routed to another site at the click of a button.

Customers with Horizon or InBound- Contact Pro also have the option of setting up a staff emergency number, which can be used to inform of the effects of any disaster. If your area is affected by something such as flooding or heavy snow, you can set up a recorded message on the emergency line which staff can then listen to, to find out if your site is open before making the journey there. This is also a useful tool for schools who can set the number up for parents to ring.

Disaster Recovery measures allow you to prepare for many of the obstacles that can hinder the running of your business. Floods and heavy snow are now common features of winter and cost businesses millions of pounds every year, severe roadworks and strike action which impede staff getting to your site can bring your business to a standstill. But with features rich hosted telephony you are always prepared.

Contact us today on 0333 240 9100 for a complete review of your company’s disaster readiness.

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Horizon – 6 tips to make sure you get the most from your Horizon system

Whatever the size and shape of your business, with Horizon you have a wealth of features available to you. Ensure you are getting the most from your Horizon system with these helpful tips so your telecoms can be truly unlimited.

Horizon Disaster recovery

Don’t get caught out! There are many things can stop you using your office but with Horizon that doesn’t mean losing your calls. With pre-programmable disaster recovery you can designate an alternative number to automatically route your calls to in the event of your Handset losing contact with Horizon (for example due to a power outage).

Can’t get to your office? Control your call plan from anywhere you have an internet connection – even your mobile. Just login to your Horizon account and redirect your calls to an alternative number or update your voicemail to let callers know what’s going on.

Custom Hold Music

Did you know you can upload custom hold music on Horizon? Use free to air music or have special music created for your company with bespoke messages. It’s so easy to change. You can even have seasonal messages or advertise promotions or events. To find out more about formatting your audio files and changing your hold music, visit our knowledgebase.

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Horizon Statistics

Visit the Performance section of the Statistics tab to learn all about your calls. See where your customers are located; great for doing target advertising. Find out when your busy days and times are to manage staffing levels accordingly.

You can also view statistics for outbound calls. Get an overview for the whole company or use the search facility to view details for a specific user.

For even more detail you can view the Advanced Statistics section. See detailed information for all calls in and out as well as internal calls. Use the search boxes at the top to filtre your results by day, time, call type (inbound or outbound), call scope (internal or external) and user. Click download to export a csv file of all results.

Call Plans

Regularly review your Horizon call plans to make sure you aren’t missing important calls. Use the scheduling tools to send calls through to overflow hunt groups at your busiest time or add an auto attendant to get calls where they need to be as quickly as possible.

If you haven’t already, consider upgrading to full call queuing. Queue up to 25 calls at a time, offer callers the option press 1 to leave a voicemail and add your own custom comfort messages.

Company Blacklist

Missing important calls due to nuisance callers tying up your lines and staff? Getting harassed by problem callers? Use the Horizon blacklist tool to stop them from getting through. Any number added to the blacklist will get an unavailable tone whenever they try to call you. Visit the knowledgebase to find out how to manage your blacklist for call groups and user handsets.

Horizon Knowledge

Deep Blue customers get full access to our knowledgebase. It’s full of helpful guides on how to setup and manage many functions on Horizon, with images to help guide you along. You also get access to our friendly, knowledgeable staff who are happy to assist you in the management of your system. We even provide free refresher training on using the Horizon portal, just give us a call on 0333 240 9100 or email horizon@deepbluetelecom.co.uk.

Not a Deep Blue customer? If you think Horizon maybe the solution you need then speak to us today about moving your numbers on to it.

Already on Horizon? Speak to us about migrating to Deep Blue.

Office inaccessible? With Disaster Recovery, you’ve got nothing to worry about.

Did you know that 80% of businesses affected by some kind of disaster either never recover or close within 18 months of reopening?

Or that the average time it takes for a business to get back up and running after a disaster is 9.4 days?

Statistics like these are the reason Disaster Recovery is something all businesses should think about.

With Deep Blue’s InBound service, disaster recovery measures can be put into place quickly and at no extra cost. They can be set up in advanced and because they are controlled through an online dashboard, you can manage them from anywhere with an internet connection.

With the Automatic Failover features, you can put measures in place so that if there is a problem with the normal line, such as a fault, outage or damage, the system will automatically divert to your specified failover, such as a mobile or alternative landline.

You can also set up invoked plans so that if your office is rendered inaccessible, such as by heavy snow, roadworks or strike action, you can have your calls routed to another site at the click of a button.

Customers with InBound- Contact Pro also have the option of setting up a staff emergency number, which can be used to inform staff of the effects of any disaster. If your area is affected by something such as flooding or heavy snow, you can set up a recorded message on the emergency line which staff can then listen to, to find out if your site is open before making the journey there. This is also a useful tool for schools who can set the number up for parents to ring.

Disaster Recovery measures allow you to prepare for many of the obstacles that can hinder the running of your business. Floods and heavy snow are now common features of winter and cost businesses millions of pounds every year, severe roadworks and strike action which impede staff getting to your site can bring your business to a standstill. But with the features of InBound, you are always prepared.

Disaster recovery measures can be managed from My InBound. Simply log in, click the ‘Point my number’ tab and select ‘Manage my DR’ (bottom right of the window).

If you are a current InBound customer and have any questions you can call us on 0844 848 2300 or fill in our email contact form.

If you don’t currently have InBound and are interested in learning more you can download our email pdf brochure here . You can also contact us by calling 0844 848 2300 or completing our online contact form.