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Christmas Closing and Handy Tips

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To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

  • Friday, 22nd December – Closed from 12pm
  • Monday, 25th December – Closed
  • Tuesday, 26th December – Closed
  • Wednesday, 27th December – Closed
  • Thursday, 28th December – Closed
  • Friday, 29th December – Closed
  • Monday, 1st January – Closed
  • Tuesday 2nd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns, and events start to fill up your diary. It’s worth thinking about what days and hours your office will be open.

  • What will you do when the office is closed?
  • Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?
  • Have you thought about how you will notify your customers of your festive opening hours?
  • Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some, like InBound and Horizon can even have schedules created so that numbers divert automatically. See our guide for help with setting up schedules in Horizon and Inbound here

Our staff will be happy to talk to you about your options for managing your calls over the holidays. We also understand that you can’t always deal with these things by yourself, which is why we are always happy to help you pre-programme any changes.

Click here to find out more

Broadband slower than normal?

Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Click here to find out more

Stay safe from scams.

Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

Click here to find out more
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Switch Off Stress: Deep Blue Telecom’s Solutions for a Seamless Transition

by with No Comment switch offTipsUpdate

As the UK prepares for the traditional switch-off of phone lines, many businesses find themselves facing a daunting challenge: how to smoothly transition to modern digital communication systems without causing disruption or stress. The answer lies in the expert guidance and tailored solutions of Deep Blue Telecom.

Understanding the Traditional Switch Off

The traditional switch-off marks a significant milestone in the evolution of communication technology. It entails the discontinuation of old-fashioned telephone phone lines in favour of more efficient and versatile digital alternatives. While this transition promises enhanced capabilities, it can also bring about stress and uncertainty for businesses that rely heavily on their existing systems.

Deep Blue Telecom’s Expertise in Transition

Deep Blue Telecom has been a trusted name in the telecommunications industry for years, helping businesses embrace new technologies while ensuring a seamless transition. Our comprehensive range of services is designed to make the switch-off a stress-free experience.

1. Tailored Transition Plans

We understand that no two businesses are alike, which is why we offer tailored transition plans. Our experts will assess your current communication infrastructure and business needs, crafting a bespoke strategy that ensures a smooth switch to digital systems. This means minimal disruption to your operations and peace of mind during the transition period.

2. Business Continuity Assurance

One of the primary concerns during the switch-off is maintaining business continuity. Deep Blue Telecom offers robust business continuity solutions, including disaster recovery plans and backup options. These measures guarantee uninterrupted connectivity, even in the face of unexpected challenges.

3. Scalability and Flexibility

In a dynamic business environment, adaptability is key. Our services are designed to scale with your business, accommodating growth and changes in demand. Whether you need to expand your communication capabilities during periods of growth or make adjustments during economic challenges, Deep Blue Telecom’s solutions provide the flexibility your business needs.

4. Proactive Support

Our commitment to your success goes beyond the initial transition. Deep Blue Telecom provides proactive support and training and with our assistance, you’ll always have the support you need to stay connected.

5. Cost-Effective Solutions

We understand that budget constraints are a reality for many businesses. That’s why Deep Blue Telecom offers cost-effective communication solutions that deliver exceptional value without compromising on quality. Our goal is to help you achieve a seamless transition without breaking the bank.

The traditional switch-off may present challenges, but with Deep Blue Telecom as your partner, you can overcome them with confidence. Call 0333 240 9100 or visit www.deepbluetelecom.co.uk to explore our tailored communication solutions and discover how we can help your business make the transition smoothly, without the stress.

Don’t let the switch-off disrupt your operations; let us ensure a seamless and stress-free transition to modern communication systems. Your journey to a more efficient and connected future starts here.

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Switch Off, Switch Up: Discover How the Upcoming Switch-Off Could Save Your Business Money

by with No Comment switch offTipsUpdate

As the upcoming switch-off approaches, businesses across the UK are preparing for a significant transition in their telecommunication systems.

As a leading local provider of business telecom solutions, we are at the forefront of guiding companies through this change.

Let’s highlight what businesses need to know about the switch-off and how Deep Blue Telecom can assist in this critical period.

Understanding the Switch-Off

The switch-off refers to the UK’s move away from traditional analogue phone lines towards digital solutions. This shift is set to revolutionise how businesses communicate, offering more flexibility and advanced features.

However, it also means that businesses using old systems need to upgrade to stay connected.

While it’s true that your current supplier will likely contact you to discuss upgrade options for the upcoming switch-off, this could be the perfect opportunity to explore better services and potentially save money.

Switching to a provider like Deep Blue Telecom not only offers you access to advanced telecommunication solutions but also comes with the potential for significant cost savings.

Saving money is important to every business in the current climate so it’s definitely worth exploring cost savings before you commit to your current provider, right?

How Deep Blue Telecom Can Help

Our local expertise in business telecommunications makes us an ideal local partner for businesses navigating this transition. Offering a range of digital telecommunication solutions tailored to the diverse needs of modern businesses. Our services include VoIP systems, unified communications, and cloud-based solutions, all designed to enhance business connectivity and efficiency.

Key Considerations for Businesses

Timeline: Understanding the timeline of the switch-off is crucial. Businesses should plan their transition well in advance to avoid any disruption in communication.

System Compatibility: Assessing current telecommunication systems and their compatibility with digital solutions is essential. Deep Blue Telecom can assist in evaluating your existing setup and recommend suitable upgrades.

Training and Support: Transitioning to a new system may require training for staff. Deep Blue Telecom provides comprehensive support and training to ensure a smooth transition.

Cost-Effectiveness: Upgrading systems can be cost-intensive. However, Deep Blue Telecom offers competitive pricing and tailored solutions to fit different budgets.

Special Offer: Limited Time Cashback

To support businesses during this transition, we are offering a limited-time cashback offer. This offer is an excellent opportunity for businesses to upgrade their systems. Click here to find out more.

Getting in Touch

Our experts are ready to assist in making the switch-off a seamless and beneficial experience for your business

For personalised advice and solutions, contact us at 0333 240 9100 or email theteam@deepbluetelecom.co.uk.

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Full Fibre to help SMEs fulfil their digital potential

by with No Comment Announcementsdeep blue telecomIndustry NewsUncategorized

As the UK’s small and medium-sized businesses (SMEs) adopt more hybrid and flexible ways of working in the wake of the COVID-19 pandemic, it is accelerating a move towards cloud-based services like Office 365 and Zoom, a move that also brings with it a greater demand for bandwidth. 

For many businesses however, this currently means putting even greater pressure on their outdated and unreliable copper-based connection, because historically the only other choice available to them has been the leap to a much more costly leased line service that most SMEs are just not able or ready to commit to.

This unenviable choice between poor copper and expensive high-end services has cost businesses valuable time and money, with 38 hours a year on average being lost due to slow or dropped connections…a failure which is costing the UK a whopping £11 billion per annum (or the entire GDP of Mozambique)! 

And the stakes couldn’t be higher, with SMEs making up 99.9% percent of businesses in the UK and accounting for three-fifths of the employment and around half of turnover in the UK private sector, it is their success that is crucial to the country’s economic recovery and long-term success. (Federation of Small Businesses, 2021: https://www.fsb.org.uk/uk-small-business-statistics.html)  

But all is not lost. For SMEs looking for a resilient solution that meets all their connectivity requirements today, but also gives them the foundations to future-proof their business as they look to grow in the future, there is now the option of a Business FTTP service, powered by CityFibre and available via Deep Blue.

The UK’s largest independent digital infrastructure platform is looking to bridge the gap between basic consumer-grade connections and high-end services​.

So why is this service such a game-changer for SMEs: 

  • Incredibly affordable price point 
  • Gigabit-capable, symmetrical speed
  • Quick and easy installation
  • Compared to copper-based services, Full Fibre is less likely to be disturbed once it’s in the ground and doesn’t suffer any variation from poorer weather elements
  • Robust SLAs providing fast response and fix times  
  • Full Fibre service meaning it isn’t impacted by the PSTN switch off in 2025 

If you’re an SME business looking for more information about CityFibre’s Business FTTP product or you simply want to get more help and advice on your connectivity options, please get in touch with us today by email theteam@deepbluetelecom.co.uk or call 0333 240 9100.

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Stop Sell September

by with No Comment AnnouncementsIndustry NewsNewsUpdate

Whilst there’s a chance of sounding repetitive, it’s essential to highlight the forthcoming PSTN stop sell. The PSTN, or Public Switched Telephone Network, has served as the backbone of our telephone and broadband connections in the UK for many years. However, its days are numbered, and a transition away from it is on the horizon. Although the complete switch-off won’t occur until 2025, significant changes are just around the corner and these will affect you at the office and at home.

It’s all change

The initial phase of the PSTN switch-off involves the stop sell of services that rely on the network. This means traditional analogue telephone services (landlines) and broadband services like ADSL and FTTC will no longer be available.

You might think, “We’ve heard this all before,” and you’d be right. However, as the PSTN stop sell date approaches, it’s essential to grasp the implications.

No New Sales

For those seeking a new broadband or telephone connection, whether you’re changing providers, renewing your contract, or relocating, you’ll no longer be able to purchase any service that utilises the copper telephone network. This includes standard broadband and fibre to the cabinet options, as well as landline telephone connections.

No Changes

Even if you’re already using copper-based broadband or telephone services, making changes to your existing plan will become impossible. That means no speed upgrades or switching to a different provider. Furthermore, repairs on the copper network will decrease, potentially leaving you without service in case of a significant fault.

What else could be affected?

If you’re relying on services tied to the PSTN, such as connected alarms and CCTV, be prepared for potential disruptions. These services will need to be transitioned to the new all-digital network infrastructure.

Thankfully, service providers like Deep Blue have been diligently working to make the transition from copper services as seamless as possible. Our advanced connections utilise the UK’s fibre network and will keep you connected long after the PSTN is retired. Additionally, you’ll have access to a new form of telephony known as Digital Voice, which leverages VoIP (Voice over Internet Protocol) technology for internet-based phone calls.

If you haven’t received information about upgrading your services or want to explore your options further, call our team on 0333 240 9100 and explore Deep Blue’s broadband and Digital Voice pages. Embracing the transition now will ensure you continue to enjoy reliable and up-to-date communication services.

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Understanding the Switch Off – What is Stop Sell?

by with No Comment AnnouncementsTips

To help us prepare for the digital upgrade Openreach has started their stop sell on analogue phone lines to new customers – this will be a phased operation due to be completed by September 2023 across the UK.

It’s important to note however that in some locations where FTTP is available, the stop selling in this area could be before that time. Once 75% of homes and businesses connected to a particular exchange can get full fibre broadband the stop sell will be implemented.

When Openreach is planning to withdraw a product, there is an intermediate stage called stop sell whereby further sales of that product are stopped. This ensures that the total number of lines remaining on that product does not increase, to facilitate the subsequent withdrawal of the product.

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Withdrawal

Traditional phone lines to homes and businesses will no longer be supported after this time. That’s why it’s imperative to start thinking about your transition to digital sooner rather than later.

Customers will be expected to have migrated their services to alternative products.

Looking after our customers

For customers of Deep Blue, there is no need to worry about the upgrading process. The company’s dedicated team will keep a close eye on the availability of FTTP in your area and get in touch with you as soon as it is available. They will discuss the various options with you and help you choose the most suitable one based on your specific requirements. So, sit back and relax, knowing that the experts at Deep Blue have got you covered.

What happens if you are not a customer of Deep Blue?

If you are not currently a customer of Deep Blue and are concerned about the upcoming switch to digital services, there’s no need to worry.

Switching to Deep Blue is seamless and easy, and our team will guide you through the entire process. We offer a range of flexible and affordable packages designed to meet the needs of businesses of all sizes.

Our services are future-proof, meaning that you can rest assured that your business will be equipped to handle the demands of the digital age for years to come.

We pride ourselves on providing exceptional customer service, and our team will work closely with you to ensure that you get the services you need to keep your business running smoothly.

So, if you’re looking for a reliable and trusted telecoms provider, look no further than Deep Blue– call 0333 240 9100 to find out more.

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Streamlining your business communications in 2023

by with No Comment AnnouncementsIndustry NewsProducts & Services

Less is often more, but in this case we do have to put into words the importance of the information below, so have a read and let us have your questions.

Choosing the right tools and technology to boost productivity, achieve employee satisfaction, and improve customer experience is essential in today’s world where communications and collaboration are key components of business success (primarily due to the growing reliance on remote and hybrid working practices).

Communications technology has grown and improved rapidly, going from a nice-to-have to a must-have in order to continue operations (highlighted more during the pandemic).

As we continue to adapt to this new reality, it may be time to consider if your communication solutions are suited to the demands of your business and the hybrid working era.

Bringing everything under one roof

We have all been there, our telephones with Bloggs, while our broadband connection is with Smith and all IT is run by Jones. All devices and services need each other to work but which one do you contact when one goes wrong?? You can feel caught up in a game of cat and mouse, as Jones blames Smith, Smith says it must be Bloggs and Bloggs insists it has to be Smith, etc!

You may have heard the phrase, Integrated voice solutions? Put simply, these are a type of communication solution that allows companies to manage all of their communications in one place – heaven right!

From VoIP calls, messages, broadband, mobiles, cabling and more, these unified solutions fully integrate all communications into one platform, while cloud telephony focuses on the voice aspects, and delivers telephone calls and other communication services over the Internet instead of through traditional public switched telephone network (PSTN) technologies.

With the switch off looming, you should be already thinking about reassessing your telephone supply, and potentially making the move (read more about this here).

If the above has made streamlining your business your number one New Year’s resolution, changing providers is easier than you think….

Why work with us?

The fact is that having the ability to make and receive calls, access data and business documents, and get online is crucial for every business. In a world where broadband is increasingly seen as a commodity, it can be difficult to understand what makes one provider different from any other.

Making changes when you have an established business is always difficult, this is especially true when it comes to something as critical as your telecoms.

That’s why here at Deep Blue we look after the complicated side of your communications, from the initial installation to ongoing support.

Our services are built bespoke to you and designed to make your business communications easier to manage, administrate and cost. What’s more, we only offer services that you need right now, with the functionality to grow as your business does, so you stay in complete control.

With Deep Blue, you’ll also have access to a range of other products and services. Like VoIP, Business Mobile, Hosted Voice, Structured Cabling, Ethernet leased lines and more (read more about working with Deep Blue here).

If you’re looking for a great networking and connectivity provider (and streamlining your business in 2023), call our team for a no obligation quote today 0333 240 9100 or visit www.deepbluetelecom.co.uk for more information.

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Christmas with Deep Blue

by with No Comment AnnouncementsTips

To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

Friday, 23rd December – Closed from 12pm
Monday, 26th December – Boxing Day, Closed
Tuesday, 27th December – Bank Holiday, Closed
Wednesday, 28th December – Closed
Thursday, 29th December – Closed
Friday, 30th December – Closed
Monday 2nd January – Bank Holiday, Closed
Tuesday 3rd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available to our customers. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns and events start to fill up your diaries. It’s worth thinking about what days and hours your office will be open.

What will you do when the office is closed?

Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?

Have you thought about how you will notify your customers of your Festive opening hours?

Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some like InBound and Horizon can even have schedules created so that numbers divert automatically.

See our guide here

Broadband slower than normal? Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Find out more here

Stay safe from scams. Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

Find out more here