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Managing your confidence

Our managed services give you the confidence you need to choose and implement the right solutions for your business.

We have tried and tested our products to make sure they work together seamlessly to give you complete control over your telecoms whether you are a tradesperson who is out in a van all day, or a call centre with hundreds of seats.

Transform your company communications with expert guidance and ongoing support. Fully integrated solutions. Lines, broadband, handsets and numbers. One provider, one bill.

Great Features

End-To-End

Remove the burden of dealing with multiple technologies and access providers by relying exclusively on us to deliver an end-to-end solution.

Fully Managed

Take advantage of our guided managed services process that takes you through the procurement and roll out process step by step.

Support

Full support before, during and after your service is installed. From training to our out of hours emergency assistance.

Modernised Operations

Introduce modernisation that increases business performance, supports new work practises, consolidates services and more, all while reducing costs.

Enquire Now

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Why it’s time to upgrade your business phone systems

The switch off timeline

  • 2017 BT Openreach announces intentions to switch off the PSTN in 2025.
  • 2019 BT Openreach strengthens the fibre network.
  • 2023 Providers stop selling PSTN and ISDN products.
  • 2025 PSTN completely phased out.

It’s important to note that although Openreach plans to stop allowing the connection of new PSTN services, like ISDN, from September 2023 in some areas this stop sell has already been rolled out.

Don’t get caught out!

What’s the alternative?

Voice over the Internet (VoIP) services uses your internet connection to transmit voice calls. This is a much better alternative to traditional landlines, and it will be the industry standard for years to come.

Hold on, I’m still not convinced. Why is VoIP better than traditional landlines?

VoIP solutions offer a range of advantages over traditional landlines. A VoIP solution is:

Scalable

It grows with your business and adjusts to your needs.

Flexible

It doesn’t tie you to a physical location.

Cost-effective

There are no initial and ongoing maintenance costs.

Futureproof

It won’t become obsolete for a long time.

It’s time to start planning your move to the future of business communications – the longer you wait, the more opportunities you’re missing out on.

We can help you transition to a VoIP phone system to help your business succeed. Give us a call today to discuss how we can help your business choose the right solution for your needs 0333 240 9100.

Find details on our Fantastic Offer for Yorkshire based companies here and see how you can claim your FREE VoIP system with Deep Blue.

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Put VoIP pains in the past with full-fibre internet connectivity

Over the past 20 years, new technology has changed the way we do business. Today, the vast majority of companies are heavily reliant on the web – and that is not simply limited to large companies, with stats showing that 57 per cent of SMEs couldn’t function without it. 

One of the key barriers identified is connectivity, with slow internet connections stopping companies from doing what is best for them. Whether it is embracing cloud computing or implementing an internet-based phone system, companies are confined by ill-equipped internet connections.

One in five businesses in the UK suffer with an unreliable internet connection

THE CHALLENGE

Phones have remained a constant in businesses for decades, but the availability of faster broadband has seen a shift towards Voice over IP (VoIP) systems. Run over the internet, VoIP is a high quality option which allows businesses to consolidate their communications over one line, which can significantly reduce costs. 

However, as VoIP services are web-based that means they are entirely reliant on the quality of your connection. So if you have a slow connection or are prone to dropouts, you can expect patchy calls – not much fun for people on either end of the phone. Latency is another infuriating issue, with people frequently talking over each other due to a delay in the transfer of information on the line. 

If you’re reliant on the internet to do business then it’s natural that poor connectivity will have a detrimental effect, and with UK businesses clocking up 149 million hours of internet downtime each year, there is a staggering £11bn worth of lost productivity.

For many using VoIP services, these exasperations with your internet connection will be all too familiar.

But why are businesses so willing to accept these frustrations? And how can it be fixed?

The proportion of businesses where day-to-day operations grind to a halt completely when connectivity fails is 38%

OUR SOLUTION

If you are planning on switching to VoIP – or have already done so and are being plagued by problems due to a slow or unreliable connection – then the solution is simple.

Full-fibre internet connectivity is available now and is by far the fastest technology available for companies in your area.

You can expect speeds of up to 1000Mbps – and when you consider that 1.5million UK businesses suffer with speeds less than 10Mbps, the difference is night and day.

But it’s not simply just a case of superior speed. With full-fibre, there is also greater reliability as the higher capacity bandwidth can easily deal with the strain that often proves too much for standard internet connections. And with increased reliability comes greater staff productivity – and far fewer ‘head in hands’ moments.

With increased reliability comes greater staff productivity, expect speeds of up to 1000Mbps

THE IMPACT

With the support of full-fibre internet connectivity, your VoIP service will be noticeably more robust. You’ll no longer have to worry about lags ruining the flow of conversations, and dropouts will be consigned to the past. In short, you will move from a patchy service to one which is seamless.

The buffering stops here!

Crucially, you will be able to confidently access the many additional benefits it offers. Whether it is video conferencing or sales driven tracking and statistics, VoIP can be a huge help to businesses – but only if the infrastructure is in place to allow it to succeed.

Entire offices will be able to switch to cheaper, business-friendly VoIP systems – and with those who switched from standard phone services saying it has saved 35 per cent on costs, there is a genuine impact on your bottom line.

In short, a superior internet connection lets you make the most of latest technologies – and allows you to put your money to work elsewhere. 

To find out how full-fibre connectivity could benefit your business and how to get it, call us on 0333 240 9100 or click here to register your details for a call back

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5 ways gigabit internet can boost the creative industry

The creative industry has always pushed the boundaries of technology, using it in new and fantastic ways to create experiences and art. However, with over 40% of businesses complaining about poor broadband speeds, it seems that some workplaces are not taking full advantage of the one technology that can underpin all their activities: Full fibre internet.

Here are just five reasons why a gigabit speed line can give your studio a boost.

Instant file transfer

Most agencies on an unreliable connection will understand the pain of watching a 10Gb file being transferred to a client, seeing the dreaded buffer icon spin round ever so slowly… or not at all. Speed matters in your business, and having to add hours to any process due to poor internet is a burden you can do without.

Full fibre enables download and, crucially for creatives, upload speeds of up to 1000Mbps, meaning even the largest files will take a matter of minutes to transfer. Your staff will be relieved that transfer times will no longer dictate their projects, and your clients will be happy with quicker turnarounds. Don’t let a poor internet connection impact your business ever again.

Cloud storage

One of the most widely adopted cloud applications is storage. Hosting your files online can be cost-effective and secure, but often these storage options are used for weekly or monthly backups as opposed to day-to-day filing systems. Over a slow connection however, retrieving files online or syncing your library can grind any other online operations to a halt.

With gigabit speed transfers from your machine to the cloud, online storage options can offer instantaneous access to all the libraries in your office, without impacting on performance. A good cloud storage system can foster greater collaboration in the company, and add efficiency to your working processes, with the company’s assets always at your fingertips.

Smooth collaboration

Collaboration is the heart and soul of the creative industries, and as our world increasingly moves online, making the most of the digital tools available can help your business stand out from the crowd.

The massive bandwidth available through a full fibre connection will improve the performance of all your online collaborations, be it working on the same document as a freelancer across the city, or talking through wireframes with your clients in Hong Kong. Glitches, delays and dropouts will be a thing of the past.

Cloud processing applications

Creating content digitally is becoming ever-more power intensive. As the sector naturally reaches for the next best thing, the processing power needed to achieve good results climbs higher and higher. For some businesses, purchasing a room full of new hardware is not always financially, or spatially possible.

That’s where the cloud comes in. Online processing facilities allow you to take advantage of massive power at a fraction of the cost. An ultrafast connection lets you quickly send your files for processing, and download them rapidly once completed. These facilities take advantage of the latest hardware in the industry as and when it’s available, so you don’t have to. Save yourself money and space by working smarter, not harder.

Client communication

Clear communication between you and your client is of paramount importance to keep your clients informed and happy. So, when it comes to presenting your ideas to someone over an online presentation or video call, the last thing you need are constant interruptions. Video calls and presentations can be one of the most effective ways to present to clients from the comfort of your office, but not when a poor internet connection keeps interrupting it.

Reliable, full fibre internet can allow you to make HD quality video and VoIP calls, and present your ideas in their best light. They can also save you money both on travel costs, and on traditional telephone line rental.

A state-of-the-art internet connection can deliver the benefits listed above and more. Cloud applications which update instantly in the background; remote access to allow more flexible working; Internet-of-things integrations and machine learning.

A studio running on a gigabit connection simply runs better, giving your staff the best possible tools for the job, and giving potential recruits something to savour. Your clients, your staff, and your pockets will thank you for it.

Full fibre connections are now available in your area from Deep Blue Telecom.

Give your business the boost it deserves, call 0333 240 9100 or click here to register your details

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Simple Landline Replacement Recipe

With a sprinkle of preparation, a dash of great connectivity and a fresh internet-based phone system, you can have the perfect telephony solution for your business in just three simple steps.

Time: Varies (with no disruption to your business)

Serves: A productive business

Difficulty: Easy

Ingredients

Method

Step 1

Prepare your business. Start by assessing your business needs and priorities to understand what ingredients are best for your business

Pro tip: For better results, you should also consider whether you want to keep your phone number or get a new one.

Step 2

Add a dash of either FTTP or SoGEA connectivity, depending on your business requirements. Don’t worry  we can help you source the right one for your business.

Step 3

Mix in your fresh phone system. A VoIP, or internet-based solution uses the internet to transfer your calls over broadband.

End Results

We understand “cooking” is not everyone’s forte and that your business should simply focus on what it does best. That’s why Deep Blue (that’s us) provides everything needed to help companies like yours choose the right solutions for your needs.

Get in touch with our team today 0333 240 9100.

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It’s the end of the road for the traditional phone line

With the switch off looming, more and more businesses are looking to switch their services. Savvy entrepreneurs are making the decision to move across to hosted telephony now to not only benefit from all the feature rich functions available sooner but to beat the rush when the traditional phone line will reach it’s end of life.

But how does hosted telephony work? What makes it different from traditional solutions? If you’re a beginner to the world of hosted telephony, here’s the key information you need to get started.

How does hosted telephony work?

Unlike traditional telephony, which relies on physical copper telephone lines, hosted telephony uses the internet to send voice data through the local phone exchange. This gives you a telephone system that’s hosted in the cloud, meaning you can use IP handsets, mobiles, or even a desktop application to make and receive calls.

Is it easy to set up?

Setting up hosted telephony is straightforward, because there are no physical cables to install and connect. All you need is an internet connection. In terms of the actual installation process, hosted telephony options are ‘plug and play’ once they’ve been configured, so they also can be moved about easily – handy if you needed to move office.

Is a hosted phone system secure?

Many people wonder if hardware-based systems are safer, simply because having on-premise solutions seems like it gives businesses more control. In reality, having dual security measures from both the provider and the end user means hosted systems can be more secure. It’s simply a matter of putting the right security procedures in place.

What are the benefits of hosted telephony?

Hosted telephony offers a variety of benefits especially for SMEs, who need agile, consistent and cost-effective solutions, including:

  • Robust, reliable communications
  • Flexibility as standard
  • A cost-sensitive solution

Ready to get started with hosted telephony?

Choosing the right phone system will always depend on your exact circumstances – but whatever your requirements are, the chances are you could benefit from hosted telephony.

Read our ‘5 factors to consider when choosing a business phone system’ as a starting guide.

Don’t Miss Our Special Offer

Did you know that with a Deep Blue broadband connection, a new VoIP system can be yours at no extra cost? Click here to find out more.

Call 0333 240 9100 to discuss your options. We are here to help.

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Demand the best network for your business

Are you a business or commercial property owner looking to connect to one of the Uk’s most advanced digital networks and transform the way you work online?

Ultra-fast, symmetrical speeds and ultra-low latency

With a full fibre connection directly into your business, you will have access to gigabit capable upload and download speeds, increasing efficiency and productivity. Unlike so-called ‘fibre’ broadband services, there is no copper to restrict the speeds our network can support, meaning practically limitless capacity.

Next generation services, cloud computing and remote back up

A full fibre connection can support your business now and as your team and digital requirements grow in the future. The rise of the cloud services is changing the way we work forever, improving efficiency and sparking innovation. With bandwidth no longer a barrier, your business is primed to take full advantage of it’s shift to the cloud.

Resilient, reliable, responsive

Full fibre infrastructure is the best possible platform for the delivery of business-critical services. Fully diverse and completely independent from incumbent infrastructure, CityFibre’s networks provide the assurance and quality of service businesses demand and expect, backed by business class SLAs.

What is full fibre?

FTTP brings full fibre directly to your building with no copper to slow data down. FTTP networks can easily run at gigabit speeds – that’s up to 1000Mbps and beyond – ideal for remote backups, data heavy cloud services and VoIP.

Want to know if you can connect your business to full fibre? Complete our short questionnaire below and we will investigate for you.

If your area isn’t planned at the moment, we can register your interest so you will be the first to know when it will be available on your street and when you can access full fibre broadband.

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5 factors to consider when choosing a business phone system

Your phone system can make or break your business.

With all the options out there, how do you know which type of phone system is right for your business? We have highlighted our top 5 factors to consider when choosing a business phone system.

1. The type of phone system

Before choosing a business phone system, it’s important to understand the different phone system types. You also need a clear idea of what features you can’t live without, and which ones might be less important.

Traditional phone systems

A Private Branch Exchange (PBX) phone system is a private network that uses a server maintained in your office. With this type of system, you can communicate internally within the company and with the outside world.

The downside? This system doesn’t offer as much flexibility as your other options and with the pstn switch off looming (which will affect everyone) now is a good time to consider switching to VOiP.

Read our article here >> Goodbye old telephone network, hello new opportunities

Virtual phone systems

Virtual phone systems are a great option for remote businesses without a physical location.

This type of system works by purchasing a virtual phone service from Deep Blue Telecom. The system is similar to a hosted web site service.

We will provide you with a local phone number or a toll-free number. These virtual phone numbers are yours to use in advertising campaigns, on your website, and on your business cards.

Virtual phone systems are the most scalable option because your costs will depend on your usage. You can customise your plan to the number of extensions you want and how many minutes you need.

Virtual phone systems also offer a variety of features. These include:

  • Options for multiple extensions
  • Voicemail
  • Automatic call distribution
  • Call forwarding
  • Call planning
  • And lots more

VoIP phone systems

Voice over Internet Protocol (VoIP) phone systems work by converting audio signals into digital signals. Phone conversations are transformed into digital signals that travel by fibre optic cables over broadband internet.

This type of phone system is often the most cost-efficient option. You’ll also get all of the features offered by a traditional phone system and more.

VoIP systems offer a number of advanced features. These include the ability to make and receive calls as well as listen to your voicemail from your mobile devices like laptops, computers, and tablets.

2. Cost

When choosing a business phone system, you need to have an idea of what you want to spend. Developing a communication system for your business is a major investment. Making the wrong choice can cost you a significant chunk of time and money.

The amount of money you are willing to invest in a business phone system will help you determine which option is right for you. Costs related factors to take into consideration include:

  • The initial set up cost
  • Hardware costs
  • Licensing costs
  • Installation costs
  • Internet bandwidth costs and connection charges
  • Subscription fees

This is why we take our time to understand your business from the outset so you get exactly what your business needs right now with the chance to grow as your business does.

3. The reliability of your internet

If you’re leaning towards an internet-based phone system, you need to evaluate the reliability of your office’s internet connection.

Fortunately, most businesses have access to a reliable internet connection. This is important for the function of an internet-based phone system. Your internet connection should have a good upload and download speed.

We have touched on the weak digital infrastructure that’s damaging business growth in our blog here – although it’s not all doom and gloom!

Not only do we partner with a range of fibre providers to ensure that we can offer maximum coverage but these end-to-end fibre solutions future proof your connectivity… we also have full-fibre at our fingertips!

Did you know you can get FREE phones with our Deep Blue Broadband? Find out more here

4. Compatibility

Another factor to consider when choosing a phone system is how compatible it is with your other business tools.

You’ll want to choose a phone system that can easily be integrated with your other tools such as call scripts, CRM software, live chat, ticket management software, and email.

Take into consideration the work your employees do and how they accomplish their goals. Your phone system should help them meet business needs.

5. Scalability

As we mentioned before, getting a new business phone system can be a huge investment. You must take into account your future business goals.

The size and spread of your business can determine which type of phone system is your best option. For example, if you plan on growing your business in the near future, you need a phone system that offers scalability.

If your business is large or plans to grow, you may need more lines. Planning ahead can save you money in the long run by helping you choose the best type of phone system for your business plan.

Do you need a new business phone system?

A business phone system can improve employee productivity and customer satisfaction. The hardest part is choosing the right type and the right provider.

Whether you are starting a business for the first time or are part of a multi-site Plc, Deep Blue can provide a comprehensive range of products and services to fulfil the most demanding needs both today and in the future.

Click here to contact us today and learn more about how our products and services can help support your business.

Take advantage of our fantastic offer

Don’t miss our Fantastic Offer for Yorkshire based businesses – you can find out more here

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Is weak digital infrastructure damaging business growth?

Across the UK, thousands of businesses are ready to unlock their potential. We sit on the brink of a digital revolution but outdated infrastructure is holding us back more than many businesses realise.

Companies the length and breadth of the UK, in every sector, are in urgent need of digital connectivity that is truly fit for purpose.

We’ve all felt that familiar frustration when the broadband connection grinds to a halt; the head-in-your-hands exasperation when the download estimate for a large file is minutes – even hours – instead of seconds. We’ve all known the irritation when Skype cuts out during a call or when you have to save your files/presentations/photos to a USB stick because you don’t trust the internet connection.

You might think that these frustrations are simply part and parcel of modern business and that, although your current broadband connection is far from perfect, there isn’t anything better available. You might think you already have “fibre” and, reluctantly, you’ve accepted that even though it isn’t great, it’s the best you’re going to get.

The truth is that there is a better alternative available now, and that alternative is full-fibre.

‘Fibre’ and ‘full-fibre’ are very different, and when some of the UK’s biggest providers talk about fibre what you are actually settling for is fibre cables used for only part of the journey, to carry data to your local cabinet. From there, old fashioned copper wire – which is notoriously slow and unreliable – carries the data to and from your premises. This is a classic example of the wool being pulled over consumers’ eyes, a practice which has caught the attention of the Advertising Standards Authority who are currently investigating this serious issue.

Full-fibre, on the other hand, uses a fibre connection the entire length of the journey. That means no copper wires and virtually no slowdown in speeds or drops in quality.

As our reliance on cloud computing and remote solutions continues to grow, so will the realisation that businesses across the UK are being held back.

We want to help businesses access the best possible services.

In fact, full-fibre is up to 100 times faster than the UK’s average business connections, meaning companies using this service can make the most of their digital capabilities. As your staff base grows or your technology evolves, you won’t have to worry about strains on your bandwidth. Whether your workers are in the office, in the field or working remotely, they will be able to simultaneously access your ultrafast network at peak times without a drop in speeds.

If you rely on an internet connection which is barely fast or resilient enough to ‘get by’, then your business is going to struggle to keep up with competitors and be endlessly constrained by the burden of sluggish connectivity.

Full-fibre has an immediate impact on a business’s productivity, efficiency and bottom line while unlocking new opportunities and future proofing businesses for tomorrow. It is a truly limitless service, designed to give businesses the flexibility to reach their full potential.

Every company will have different ambitions, but the need for robust digital infrastructure enabled by full-fibre is fundamental for business success. Ultrafast full-fibre broadband isn’t just a ‘nice to have’ – it is a necessity.

Want to know more? Speak to us at Deep Blue 0333 240 9100 and see how we can help you reach your full connectivity potential.

cityfibre

High Speed Connectivity coming to North Yorkshire

You may have seen in the news recently that MP Andrew Jones took a closer look at how installation of a £46 million full fibre network project is progressing across Knaresborough.

CityFibre is working to bring future-proof connections to households and businesses across Harrogate, Knaresborough and Ripon, forming part of their £4 billion Gigabit City investment Programme which will bring full fibre networks within reach of up to 8 million homes and businesses across the UK.

As communication specialists we partner with a range of fibre providers to maximise our coverage and this includes CityFibre.

Interested in giving your home or business broadband a boost? As a partner to this alternative fibre network we can help you discover how to register your interest as well as the important news of live dates.

Contact 0333 240 9100 or email theteam@deepbluetelecom.co.uk for more information.