Your phone system can make or break your business.
With all the options out there, how do you know which type of
phone system is right for your business? We have highlighted our top 5 factors
to consider when choosing a business phone system.
1. The type of phone system
Before choosing a business phone system, it’s important to
understand the different phone system types. You also need a clear idea of what
features you can’t live without, and which ones might be less important.
Traditional phone systems
A Private Branch Exchange (PBX) phone system is a private
network that uses a server maintained in your office. With this type of system,
you can communicate internally within the company and with the outside world.
The downside? This system doesn’t offer as much flexibility as
your other options and with the pstn switch off looming (which will affect
everyone) now is a good time to consider switching to VOiP.
Read our article here >> Goodbye old telephone network, hello new opportunities
Virtual phone systems
Virtual phone systems are a great option for remote businesses
without a physical location.
This type of system works by purchasing a virtual phone service
from Deep Blue Telecom. The system is similar to a hosted web site service.
We will provide you with a local phone number or a toll-free
number. These virtual phone numbers are yours to use in advertising campaigns,
on your website, and on your business cards.
Virtual phone systems are the most scalable option because your
costs will depend on your usage. You can customise your plan to the number of
extensions you want and how many minutes you need.
Virtual phone systems also offer a variety of features. These
include:
- Options for multiple extensions
- Voicemail
- Automatic call distribution
- Call forwarding
- Call planning
- And lots more
VoIP phone systems
Voice over Internet Protocol (VoIP) phone systems work by
converting audio signals into digital signals. Phone conversations are transformed
into digital signals that travel by fibre optic cables over broadband internet.
This type of phone system is often the most cost-efficient
option. You’ll also get all of the features offered by a traditional phone
system and more.
VoIP systems offer a number of advanced features. These include
the ability to make and receive calls as well as listen to your voicemail from
your mobile devices like laptops, computers, and tablets.
2. Cost
When choosing a business phone system, you need to have an idea
of what you want to spend. Developing a communication system for your business
is a major investment. Making the wrong choice can cost you a significant chunk
of time and money.
The amount of money you are willing to invest in a business
phone system will help you determine which option is right for you. Costs
related factors to take into consideration include:
- The initial set up cost
- Hardware costs
- Licensing costs
- Installation costs
- Internet bandwidth costs and connection charges
- Subscription fees
This is why we take our time to understand your business from
the outset so you get exactly what your business needs right now with the
chance to grow as your business does.
3. The reliability of your internet
If you’re leaning towards an internet-based phone system, you
need to evaluate the reliability of your office’s internet connection.
Fortunately, most businesses have access to a reliable internet
connection. This is important for the function of an internet-based phone
system. Your internet connection should have a good upload and download speed.
We have touched on the weak digital infrastructure that’s damaging business growth in our blog here – although it’s not all doom and gloom!
Not only do we partner with a range of fibre providers to ensure
that we can offer maximum coverage but these end-to-end fibre solutions future
proof your connectivity… we also have full-fibre at our fingertips!
Did you know you can get FREE phones with our Deep Blue Broadband? Find out more here
4. Compatibility
Another factor to consider when choosing a phone system is how
compatible it is with your other business tools.
You’ll want to choose a phone system that can easily be
integrated with your other tools such as call scripts, CRM software, live chat,
ticket management software, and email.
Take into consideration the work your employees do and how they
accomplish their goals. Your phone system should help them meet business needs.
5. Scalability
As we mentioned before, getting a new business phone system can
be a huge investment. You must take into account your future business goals.
The size and spread of your business can determine which type of
phone system is your best option. For example, if you plan on growing your
business in the near future, you need a phone system that offers scalability.
If your business is large or plans to grow, you may need more
lines. Planning ahead can save you money in the long run by helping you choose
the best type of phone system for your business plan.
Do you need a new business phone system?
A business phone system can improve employee productivity and
customer satisfaction. The hardest part is choosing the right type and the
right provider.
Whether you are starting a business for the first
time or are part of a multi-site Plc, Deep Blue can provide a
comprehensive range of products and services to fulfil the most demanding needs
both today and in the future.
Click here to contact us today and learn more about how our products and services can help support your business.
Take advantage of our fantastic offer
Don’t miss our Fantastic Offer for Yorkshire based businesses – you can find out more here
