The last thing you want at this busy time of year is to be worrying about your phone system being out of action so for the final part of our Christmas tips section we will be talking about festive Failovers.
InBound DR Plan – Build an alternative call plan to use if the destination of your main call plan is unavailable for any reason, when you have finished your call plan, click Validate to make sure it is correct then check the box that says ‘Make this my DR plan’. You can then go to the point my number tab and activate this plan at anytime that you need it.
Horizon Hunt Group Unreachable – Go to Call Groups > Hunt Group and click edit next to the number you wish to set up. Select Options and check the box next to ‘Enable Call Forwarding when unreachable’, put in your failover number (any number that wouldn’t be affected by a power/broadband outage such as a mobile) and click Save.
The system will automatically trip over to the failover number if communication between the handsets and the Horizon platform is disrupted.
Fixed Line – Should your phone lines go down, or should you be unable to access your premises, simply call the office on 0333 240 9100 and we will be able to apply a temporary divert at the exchange to forward your calls to an alternative number.
That’s it for our Christmas tips, all that’s left is to wish our customers a very Merry Christmas and a Prosperous New Year. Keep a look out in January for updates on the launch of our New Knowledge base to help you get the most from your telecoms set up.