Neoneon

Switch Off, Switch Up: Discover How the Upcoming Switch-Off Could Save Your Business Money

by with No Comment switch offTipsUpdate

As the upcoming switch-off approaches, businesses across the UK are preparing for a significant transition in their telecommunication systems.

As a leading local provider of business telecom solutions, we are at the forefront of guiding companies through this change.

Let’s highlight what businesses need to know about the switch-off and how Deep Blue Telecom can assist in this critical period.

Understanding the Switch-Off

The switch-off refers to the UK’s move away from traditional analogue phone lines towards digital solutions. This shift is set to revolutionise how businesses communicate, offering more flexibility and advanced features.

However, it also means that businesses using old systems need to upgrade to stay connected.

While it’s true that your current supplier will likely contact you to discuss upgrade options for the upcoming switch-off, this could be the perfect opportunity to explore better services and potentially save money.

Switching to a provider like Deep Blue Telecom not only offers you access to advanced telecommunication solutions but also comes with the potential for significant cost savings.

Saving money is important to every business in the current climate so it’s definitely worth exploring cost savings before you commit to your current provider, right?

How Deep Blue Telecom Can Help

Our local expertise in business telecommunications makes us an ideal local partner for businesses navigating this transition. Offering a range of digital telecommunication solutions tailored to the diverse needs of modern businesses. Our services include VoIP systems, unified communications, and cloud-based solutions, all designed to enhance business connectivity and efficiency.

Key Considerations for Businesses

Timeline: Understanding the timeline of the switch-off is crucial. Businesses should plan their transition well in advance to avoid any disruption in communication.

System Compatibility: Assessing current telecommunication systems and their compatibility with digital solutions is essential. Deep Blue Telecom can assist in evaluating your existing setup and recommend suitable upgrades.

Training and Support: Transitioning to a new system may require training for staff. Deep Blue Telecom provides comprehensive support and training to ensure a smooth transition.

Cost-Effectiveness: Upgrading systems can be cost-intensive. However, Deep Blue Telecom offers competitive pricing and tailored solutions to fit different budgets.

Special Offer: Limited Time Cashback

To support businesses during this transition, we are offering a limited-time cashback offer. This offer is an excellent opportunity for businesses to upgrade their systems. Click here to find out more.

Getting in Touch

Our experts are ready to assist in making the switch-off a seamless and beneficial experience for your business

For personalised advice and solutions, contact us at 0333 240 9100 or email theteam@deepbluetelecom.co.uk.

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The All-IP Jargon Buster: Decoding the Acronyms of the Digital Transition

by with No Comment Tips

In today’s fast-paced world, technology evolves at an astonishing rate, shaping the way we communicate and connect. The current shift towards an All-IP network infrastructure, often referred to as the Great British Switch Off, is dramatically changing the telecommunications landscape. Navigating this transformation isn’t always a walk in the park, especially when you’re bombarded with a barrage of acronyms and jargon that seem more like cryptic codes. Fear not, for we’ve got you covered with our comprehensive jargon buster to help you unravel the mysteries behind the terminology.

ADSL – Asymmetric Digital Subscriber Line

Starting off our journey through the alphabet soup is ADSL or Asymmetric Digital Subscriber Line. A technology that enables faster data transmission over traditional copper telephone lines, offering higher download speeds than upload speeds. Being switched off in 2025.

ATA – Analogue Telephone Adapter

The ATA, or Analogue Telephone Adapter, is a device that lets you connect traditional analogue telephones or fax machines to a digital network, allowing them to work with newer IP-based systems.

BB – Broadband

You’re probably familiar with this one! Broadband, often abbreviated as BB, refers to high-speed internet access that provides a significant amount of data transmission capacity.

BT – British Telecom

BT, or British Telecom, is a well-known telecommunications company.

CF – CityFibre

CityFibre, often denoted as CF, is a company at the forefront of building and expanding fibre-optic networks across cities, offering high-speed internet services to businesses and homes. Deep Blue are proud to work with CityFibre to bring next generation connectivity to our customers.

CLOA – Customer Letter of Authority

The Customer Letter of Authority (CLOA) is a document that grants permission to a third party to take specific actions on behalf of a customer, such as managing their telecommunication services.

CNI – Critical National Infrastructure

CNI, or Critical National Infrastructure, refers to the essential systems and assets that are vital for a country’s functionality and security. Did you know that telecoms workers were classed as key workers during the 2020 lockdown? The Team at Deep Blue did an amazing job juggling the pressure of assisting our end users in switching to home working whilst also adapting to the home changes lockdown brought (we’re looking at you home schooling!). Well done Team!

CP – Communication Provider

CP stands for Communication Provider, which is a company or organisation that offers communication services, such as telephone, internet, and broadcasting. Like Deep Blue!

CRFS – Customers Ready For Service

CRFS represents Customers Ready For Service, indicating that a specific service or connection is available and operational for customers to use.

DB – Deep Blue

No not the chess-playing computer, DB here refers to Deep Blue or to give us our full title: Deep Blue Networks Ltd. With nearly two decades of experience this isn’t the first time we’ve helped customers navigate the change from one technology to another.

DDI – Direct Dial In

Direct Dial In (DDI) is a feature that allows callers to directly reach a specific extension or individual within an organization without going through a receptionist or automated menu.

EoNWD – End of Next Working Day

EoNWD, or End of Next Working Day, sets expectations for when a particular action or service will be completed.

EU – End User

End User (EU) simply refers to the final consumer or recipient of a product or service.

FTTC – Fibre To The Cabinet

FTTC, or Fibre To The Cabinet, is a technology that brings high-speed fibre-optic cables to street cabinets, improving internet speeds over existing copper connections. Being switched off in 2025.

FTTP – Fibre To The Premises

FTTP, or Fibre To The Premises, takes it a step further by delivering fibre-optic cables directly to homes or businesses, offering even faster and more reliable connections.

FUP – Fair Use Policy

Fair Use Policy (FUP) outlines the acceptable and reasonable usage limits for a service to ensure fair access for all users.

GSO – Great Switch Off

The Great Switch Off (GSO) signifies the transition from traditional analog communication systems to the All-IP network infrastructure. Also called the Great British Switch off and the Big Switch off.

IP-PBX – Internet Protocol private branch exchange

IP-PBX is an Internet Protocol private branch exchange, which is a private telephone network used within an organization that supports both traditional and IP-based communication.

ISDN – Integrated Services Digital Network

Integrated Services Digital Network (ISDN) is a set of communication standards that enables digital transmission of voice, video, and data over traditional copper lines. Being switched off in 2025.

KYC – Know Your Customer

Know Your Customer (KYC) involves the process of verifying the identity of customers, often required for regulatory compliance.

LLU – Local Loop Unbundling

Local Loop Unbundling (LLU) allows different communication providers to use the same physical infrastructure, like telephone lines, to offer their services.

LOA – Letter of Authority

The Letter of Authority (LOA) is a formal document granting permission or authorisation for a specific action.

MBM – Main Billing Number

The Main Billing Number (MBM) is the primary number associated with a service that may have multiple numbers associated with it, for example an ISDN circuit with DDi blocks.

MPF – Metallic Path Facility

Metallic Path Facility (MPF) refers to the physical copper line connecting a customer’s premises to the communication network.

NTE – Network Terminating Equipment

Network Terminating Equipment (NTE) is the device installed at a customer’s location that connects their internal wiring to the service provider’s network.

OTT – Over The Top

Over The Top (OTT) services deliver content (like streaming media) directly to users over the internet, bypassing traditional distribution methods.

PBX – Private Branch Exchange

Private Branch Exchange (PBX) is a telephone exchange system used within an organisation to manage internal and external calls. Not all of these will be compatible with the All-IP network.

PSTN – Public Switched Telephone Network

The Public Switched Telephone Network (PSTN) refers to the traditional circuit-switched telephone network used for public telecommunications. Being switched off in 2025.

SIP – Session Initiation Protocol

Session Initiation Protocol (SIP) is a communication protocol used for initiating, maintaining, modifying, and terminating real-time sessions, such as voice and video calls over IP networks.

SMPF – Shared Metallic Path Facility

Shared Metallic Path Facility (SMPF) indicates that multiple services share the same physical copper line.

SOADSL – Single Order Symmetric Digital Subscriber Line

SOADSL, or Single Order Symmetric Digital Subscriber Line, is a service that provides equal download and upload speeds. Being switched off in 2025.

SOGEA – Single Order Generic Ethernet Access

SOGEA, or Single Order Generic Ethernet Access, offers a broadband connection without the need for a traditional phone line.

SOGFAST – Single Order G.Fast

SOGFAST, or Single Order G.Fast is a single-order broadband service using G.Fast technology for faster speeds.

SOTAP – Single Order Transitional Access Product

SOTAP, or Single Order Transitional Access Product is a technology created to deliver a copper path between network terminating equipment (NTE) at broadband customers’ premises as well as a main distribution or jumper frame at the exchange point.

SVR – Site Visit Reason

Site Visit Reason (SVR) indicates the purpose or rationale behind a scheduled site visit.

VDSL – Very high-speed Digital Subscriber Line

VDSL, or Very high-speed Digital Subscriber Line, provides faster data transmission over traditional copper lines than standard ADSL. Being switched off in 2025.

V-IP – Virtual Internet Protocol

V-IP, Virtual IP or Virtual Internet Protocol is an IP address that does not correspond to a physical network interface.

VoIP – Voice over Internet Protocol

Voice over Internet Protocol (VoIP) enables voice communication and multimedia sessions over the internet

WLR – Wholesale Line Rental

Wholesale Line Rental includes fixed-line services, like voice and broadband. It allows CPs like Deep Blue to provide these services without the need to own the physical infrastructure.

WLR Products – Wholesale Line Rental Products

Under the umbrella of WLR, a spectrum of products is available to cater to various communication needs. Many of these will be switched off in 2025.

  • WLR3 Analogue: a traditional voice service that’s been a cornerstone of telecommunications
  • ISDN2 and ISDN30: Integrated Services Digital Network (ISDN) solutions, including ISDN2 and ISDN30 use digital communication capabilities, enabling simultaneous voice and data transmission for enhanced connectivity.
  • SMPF and SLU SMPF: Shared Metallic Path Facility (SMPF) and Sub Loop Unbundling (SLU) SMPF allow multiple services to share the same physical copper line.
  • Narrowband Product(s) Line Share: Narrowband Product(s) Line Share is designed for efficient utilisation of resources, ensuring the most effective use of existing network infrastructure.
  • Classic: The fundamental voice service.

WLT – Working Line Takeover

Working Line Takeover enables customers to switch between communication providers without disrupting their existing services.

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Time is ticking to make the switch!

by with One Comment NewsTipsUpdate

As technology advances, the traditional phone network is undergoing a major transformation. The way we used to make a call will soon come to an end as we switch to a fully digital network offering all-IP, fibre-based services.

This will affect you both in business and at home.

Here are five compelling reasons why you should already be considering making the switch.

Customer Experience

Don’t let the impending switch-off leave your business disconnected! Take action now to safeguard your existing phone number and brand identity, which customers have come to recognise and trust.

Reliability

As the switch-off looms ahead, it is imperative to make the move to Digital Voice. Harness the power of modern fast fibre broadband, guaranteeing flawless, high-quality calls while eliminating the risks of manual failures. Act swiftly and secure crystal-clear communication.

Flexibility

Deep Blue’s advanced solutions empower you to take your business with you, providing a wide array of features to enhance your communication capabilities. From user management, allowing you to efficiently handle and customise your team’s communication settings, to call logging that ensures comprehensive records for future reference, Deep Blue has you covered.

Cost-effectiveness

Future-proof your communication infrastructure while maximising your budget, enabling your business to thrive in the digital age.

Scalability

Say goodbye to the complexities of physical infrastructure adjustments. With the flexibility of digital telephony, you can instantly scale up or down to accommodate your evolving communication requirements.

By adopting these solutions, you can enhance your business communication and collaboration, enabling your employees to perform their jobs more efficiently. This, in turn, fosters increased customer satisfaction and loyalty.

Discover the benefits of business communications from Deep Blue and find the right solution for your business by calling our team on 0333 240 9100.

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Enabling the Future of Work: The Role of Telecoms in Supporting Hybrid Workers

by with No Comment GeneralTips

The COVID-19 pandemic completely transformed the way we work and while the Global Health Emergency may be over it looks like home and hybrid working are here to stay. With the rise of these dynamic work structures, the role of telecoms in supporting workers has become more important than ever before. Telecommunication companies are at the forefront of supporting hybrid workers, enabling them to work seamlessly and efficiently, regardless of their location. In this blog post, we will explore the critical role of telecoms in supporting this.

What is Hybrid Work?

Hybrid work is a work model that combines both remote and in-office work. This model allows employees to work from home or any other location, while also coming into the office for specific meetings or events. The pandemic has accelerated the adoption of hybrid work, with many companies realising the benefits of this model, such as increased flexibility and improved work-life balance. Many workers too see the option of WFH or hybrid work as a high priority.

How Telecoms Support Hybrid Workers

Telecoms plays a crucial role in supporting hybrid workers, providing the necessary infrastructure and tools to enable remote and flexible work. Here are just some of the ways in which telecoms enable this new way of working:

  1. High-speed Internet: With the majority of work now being conducted online, high-speed internet has become a basic requirement for any employee. The increasing rollout of super fast full fibre ensures that remote workers can access the internet seamlessly and without interruption.
  2. Virtual Private Networks (VPNs): VPNs allow remote workers to access their company’s network securely protecting sensitive data from cyber threats.
  3. Cloud Services: Cloud services allow employees to access and share their files and applications from anywhere, making remote work more convenient.
  4. Video Conferencing: Video conferencing has become a crucial tool for hybrid workers to communicate and collaborate with their team members.
  5. Collaboration tools: Apps that allow workers get the full functionality of their office handset on their mobile mean they can still transfer calls between staff seamlessly. They are also crucial in helping maintain work and personal separation.

The Benefits of Telecoms in Supporting Hybrid Workers

By supporting hybrid workers, telecoms offer a range of benefits to both employees and employers. These include:

  1. Increased Flexibility: Telecoms provide the necessary infrastructure and tools for employees to work from anywhere, giving them greater flexibility and control over their work-life balance.
  2. Improved Productivity: By enabling hybrid and adaptive working, telecoms make it easier for employees to work without distractions, resulting in increased productivity.
  3. Cost Savings: Hybrid work models can benefit both employees and employers. By reducing the need for office space and commuting, hybrid work can result in significant cost savings.
  4. Talent Retention: Offering flexible work arrangements such as hybrid work can help companies retain their top talent. By providing a better work-life balance, companies can improve employee satisfaction and reduce staff turnover.

Conclusion

The role of telecoms in supporting hybrid workers is becoming more and more crucial. By providing the necessary infrastructure and tools, the latest telecoms advances enable employees to work remotely and flexibly, resulting in increased productivity and improved work-life balance. As companies continue to adopt hybrid work models, the role of telecoms will become even more critical in ensuring that employees can work seamlessly and efficiently, regardless of their location.

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Understanding the Switch Off – What is Stop Sell?

by with No Comment AnnouncementsTips

To help us prepare for the digital upgrade Openreach has started their stop sell on analogue phone lines to new customers – this will be a phased operation due to be completed by September 2023 across the UK.

It’s important to note however that in some locations where FTTP is available, the stop selling in this area could be before that time. Once 75% of homes and businesses connected to a particular exchange can get full fibre broadband the stop sell will be implemented.

When Openreach is planning to withdraw a product, there is an intermediate stage called stop sell whereby further sales of that product are stopped. This ensures that the total number of lines remaining on that product does not increase, to facilitate the subsequent withdrawal of the product.

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Withdrawal

Traditional phone lines to homes and businesses will no longer be supported after this time. That’s why it’s imperative to start thinking about your transition to digital sooner rather than later.

Customers will be expected to have migrated their services to alternative products.

Looking after our customers

For customers of Deep Blue, there is no need to worry about the upgrading process. The company’s dedicated team will keep a close eye on the availability of FTTP in your area and get in touch with you as soon as it is available. They will discuss the various options with you and help you choose the most suitable one based on your specific requirements. So, sit back and relax, knowing that the experts at Deep Blue have got you covered.

What happens if you are not a customer of Deep Blue?

If you are not currently a customer of Deep Blue and are concerned about the upcoming switch to digital services, there’s no need to worry.

Switching to Deep Blue is seamless and easy, and our team will guide you through the entire process. We offer a range of flexible and affordable packages designed to meet the needs of businesses of all sizes.

Our services are future-proof, meaning that you can rest assured that your business will be equipped to handle the demands of the digital age for years to come.

We pride ourselves on providing exceptional customer service, and our team will work closely with you to ensure that you get the services you need to keep your business running smoothly.

So, if you’re looking for a reliable and trusted telecoms provider, look no further than Deep Blue– call 0333 240 9100 to find out more.

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Say goodbye to slow internet with simple fixes!

by with No Comment Tips

If you’re facing sluggish or unreliable broadband, the culprit may not always be your Internet Service Provider.

Your trusty router, that little box that blinks incessantly all day long, is crucial for a fast and stable connection, and a few common errors can cause streaming to stutter and downloads to slow down. Fortunately, these errors can be avoided with ease.

Here are some tips to optimise your internet connection and steer clear of these pitfalls.

Move your router

If your router is situated in the kitchen or on the hallway floor, it’s time to consider moving it. The placement of your router is key to better speeds. Kitchens are full of metal objects and appliances like microwave ovens that can interfere with the signal. Similarly, placing your router on the floor is a no-no.

The higher up it is, the stronger the signal that will spread around your house. While relocating your router can be a challenge, it’s worth a try if your speeds are significantly affected.

Don’t turn it off

It might be tempting to switch off your router to save on electricity bills, but most UK internet service providers, recommend leaving your Wi-Fi equipment on all the time.

Constantly switching off and on the router can signal to your provider that there’s a fault on the line, which can lead to an emergency speed restriction on the service. Moreover, important security updates may not be received during the night, when many ISPs release upgrades. Leaving your router on will ensure that it gets these vital security updates.

Out of sight, out of signal

Your router and the wires protruding from it may not be aesthetically pleasing, but hiding it inside a cabinet or behind the TV can negatively impact your downloads. Most ISPs recommend keeping your router out in the open and away from other tech, such as baby monitors, as they can disrupt the signal. You can also buy boosters to help the internet reach every nook and cranny of your home.

No wifi?

If your router looks like it’s working but you can’t connect due to no wi-fi the chances are that you have accidently knocked off the Wi-Fi button. This can cause disruptions to your home network and prevent devices from connecting to the internet.

If you find that the Wi-Fi signal has been turned off, you can simply press the WLAN button again (this button is located in different areas of different routers) to turn it back on. It’s important to be gentle when handling the router and avoid bumping into it or moving it around too much to prevent accidental button presses.

Of course, if you’re still relying on an old internet connection that’s not giving you the speeds you need, it’s time to upgrade!

At Deep Blue, we can help you get connected to the latest full fibre technology in your area, providing you with faster speeds and more reliable connections than ever before. Don’t let slow downloads, buffering videos, or dropped connections hold you back any longer.

With just a phone call to 0333 240 9100, our team can help you make the switch to a better broadband experience.

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Bank Holiday Call Plans on Horizon and Inbound

by with No Comment Products & ServicesTips

Horizon

Use Call forward and Divert options to send calls to mobiles. Set up Voicemail to email alerts so you get copies of your Voicemail messages sent to your email for you to listen to where ever you need to. Use the Hunt Group schedule facility to plan your call plans in advanced.

Horizon Call Forward Hunt Group

Send calls to your mobile or home phone using the Hunt Group Call Forward options. Go to Call Groups>Hunt Group, click Edit next to the Hunt Group you wish to forward. To send calls directly to your Divert number, go to Advanced Settings and use the call forward option (make sure to hit Save whenever you make changes!).

To forward to another number after first ringing on your Horizon handsets go to Options and Use the Forward after x seconds option.

Voicemail to Email Hunt Group

Receive an email notification whenever someone leaves you a voicemail, including the date, time, callers number and a copy of the recording. Go to Call Groups>Hunt Group and click edit next to the number you wish to make changes to. Go to the Voicemail tab tick the box for ‘Notify me at this address’, type the address you wish the email to be sent to and click save.

Hunt Group Schedule

Add Bank Holidays into your call Schedule. Under Advanced settings, click Edit Next to Schedule, then click the plus sign next to Additional Routing.

Name your Schedule and click Create. On the Add Event screen give your event a name and specify the start and end dates (these are displayed in month/day format). If you untick the box marked All day event you can specify your start and end times.

Once you have set your date and time you can then click create. You can add further events by clicking on Add event again. Once all your events are created, close the window. Finally, click Save.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Horizon Call Plan and we will set it up for you.

Inbound

Create a Bank Holiday call plan using the date and time control nodes to send calls where you need them, when you need them. Add in a Divert node to build additional destination numbers if your main destination is busy or unavailable. Use the ‘Schedule Activate Option’ so you can build your Call Plan in advanced, knowing it will activate when you need it to.

InBound Date and Time Control Nodes

These nodes allow you to set different termination points on different days and at different times (e.g. one for Mon-Fri 9am-5pm and one for evenings and weekends). When you add these nodes into a call plan two boxes appear, one called control and one called default. Click on the control box to specify certain days and times and then drag a destination node onto the box to specify your termination number. Drag a destination node onto the control box and any days/times not listed on the control box will follow this routing.

InBound Divert Node

This allows you to set alternative destinations if a destination number is busy, not answered or suffering from a network error. Simply drag a divert node onto a destination node and then add destinations for each of the three options.

InBound Schedule Activate

Once you have built your call plan, instead of clicking Activate, click Schedule Activate. In the window that appears specify the start date and time for this call plan then click Done. Your call plan will appear as if it is already active but if you go back to the call plan list it will show your call plan with the date and time it is due to activate next to it.

Not sure

Just email details of the dates, times and forward number to theteam@deepbluetelecom.co.uk with the subject Bank Holiday Inbound Call Plan and we will set it up for you.

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The phone is at the heart of customer communications

by with No Comment LocalNewsTips

In today’s digital world, we expect outstanding customer experience.

For businesses, the telephone is the first point of contact for customers. Missed calls literally mean missing out on new business.

A VoIP solution can help businesses manage calls better so that even when a call is missed, you can effectively get back to the customer and work more efficiently:

  • 66% of customers still prefer voice interactions over digital ones
  • Without effective call management tools, micro-businesses risk losing customers
  • A VoIP solution has all the features of a traditional landline, and so much more
  • A VoIP solution supports voice calls over the internet, minimising disruption to your phone line.

Make and receive calls anytime, anywhere

Businesses are too often tied to a desk phone, having to make a run for it every time the phone rings. With more and more businesses embracing mobility and remote working, it’s critical to have a system that works on any device, anywhere and at any time:

  • Having access to a phone system wherever you are is critical
  • VoIP solutions use the internet connection to make calls, meaning they can be deployed anywhere
  • As cloud-based, VoIP solutions can be downloaded on a variety of devices, including laptops, tablets or mobile phones
  • Business owners and employees don’t have to worry about being in the store or the office to answer calls.

With the upcoming switch off, the chances are you are already thinking about making the change.

This is the gradual process of shifting from an analogue phone line to a digital line, which is made over an internet connection. The Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will both be switched off completely by 2025, with stop sell already taking place.

This means both businesses and homeowners will shift to digital voice rather than traditional phone lines, which are carried over copper wiring.

The good news is that the switch-off will allow cheaper, higher-quality phone calls throughout the UK.

Forget missed business, manage costs and make the switch. Call the team at Deep Blue on 0333 240 9100.

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Christmas with Deep Blue

by with No Comment AnnouncementsTips

To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

Friday, 23rd December – Closed from 12pm
Monday, 26th December – Boxing Day, Closed
Tuesday, 27th December – Bank Holiday, Closed
Wednesday, 28th December – Closed
Thursday, 29th December – Closed
Friday, 30th December – Closed
Monday 2nd January – Bank Holiday, Closed
Tuesday 3rd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available to our customers. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns and events start to fill up your diaries. It’s worth thinking about what days and hours your office will be open.

What will you do when the office is closed?

Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?

Have you thought about how you will notify your customers of your Festive opening hours?

Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some like InBound and Horizon can even have schedules created so that numbers divert automatically.

See our guide here

Broadband slower than normal? Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Find out more here

Stay safe from scams. Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

Find out more here