Top Tips for a stress free Summer

Everyone looks forward to the warmer months, but in the business world it can be a balancing act between giving your staff the time off they deserve while still giving your customers the service levels they need.

Here are our top tips to becoming a summer sensation and recharging your batteries without compromising on service!

Prepare Your Customers Let your customers know in advance when you will be away, give yourself that time to really enjoy your break.

Put Marketing on Auto-Pilot Don’t go completely dark on the marketing front so people start to wonder where you are. Pre-schedule posts, blogs and other forms to stay connected.

Set Your ‘Out of Office’ Decide how often and when you plan on checking in, what date you will be returning back to work and how you can be reached in an emergency (if at all) and detail those Summer rules in your out of office announcement.

Intelligently Handle Incoming Calls Whether you close completely or reduce your hours, let a ‘Virtual Office’ take care of the day-to-day. From voicemail to call forwarding to auto-attendants, your phone system has the capability to intelligently handle incoming calls while you are away.

Deep Blue customers can log into our Knowledge Base to find assistance with setting these facilities or contact us for more information on a tailored system for your business

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What our Customers Say – Sally at Templeman Ross

Sally at Templeman Ross says, “as we like to think of ourselves as financial problem solvers and not just accountants, we need to be readily available to our clients and the telephony system we have supplied by Deep Blue, gives us the service we need to do just that”.

Sally Templeman

Sally at Templeman Ross

Learn more about how Horizon can help you keep in touch with your clients.

Our Telecoms Predictions for 2017

Our 2017 Predictions

HAPPY NEW YEAR

 

At Deep Blue Telecom, we enjoy keeping up-to-date with technology developments, so we thought we would share some of the trends and predictions we anticipate for 2017:

The pace of change in Telecoms and IT continues to accelerate fast. Standing still is not an option and constant innovation is needed to keep pace with evolving and ever more challenging customer demands.

But challenges bring with them opportunities and 2017 is set to be a big year for a number of breakthrough technologies.

Figuring out what the next big thing is going to be and investing the right amount of time, money and resource will be key to keeping Deep Blue Telecom and our strategic partners, ahead of the curve.

TRENDS

5G: should be piloted by the end of the year but unlikely to be fully standardised until the end of the decade as the unrelenting march of IOT (Internet of Things) continues.

AI (Artificial intelligence): has been a major technology theme this year, from computers beating humans in games to the growing automation of previously human-only tasks such as customer service and logistics.

Cybercrime: 2016 was yet another record year during which more malware, malicious IPs, websites, and mobile apps were discovered than in any previous year.  There was a lot of talk about hacking during the US elections but the reality is that cyberwar has been going on for some time between various nations and it’s only likely to accelerate in 2017. We can expect attempts at major attacks, causing serious damage, occurring at both government infrastructure as well as commercial companies.

Ofcom has finally announced that it is proceeding with a formal notification to require the legal separation of OPENREACH from BT. With its own Board of Directors this will guarantee greater independence with a duty to treat all of its customers equally…albeit, 5 years too late.

ECONOMIC OUTLOOK

Economic volatility will continue to be a factor, so any product like Cloud telephony that reduces, or even eliminates, upfront capital outlay will be in demand. Customer confidence will be a key driver to continued recovery.

Buying habits will continue to be driven by technology with 2016 statistics suggesting that most people complete 64% of the purchase process before even engaging with suppliers. We believe this percentage will continue to increase during 2017.

IN CONCLUSION
Despite the challenges out there, the telecoms industry continues to be resilient and adaptive, growing and changing, as demand requires. At Deep Blue Telecom we take this ethos to heart, providing customer specific solutions that can change to the world around them. So if your New Year’s resolution is to overhaul your telecoms, why not give Deep Blue a call (0333 240 9100) today.

And who would have thought…we used to cell phones and fax machines a few years ago…Happy New Year!!

What our Customers Say – Pauline Kent – Company Secretary at William Ackroyd (Holdings) Ltd

With multiple occupants in our business centre, we needed a fast reliable fibre lease line, with a VoIP telephony solution to offer to all. Deep Blue sorted it all out and also provide ongoing support. As new businesses move in we put them in contact with Deep Blue, confident in the knowledge they will be able to understand the customer’s needs. As businesses grow we also know we have the system in place to support their new requirements.

So speak to Deep Blue, we did and it worked!

Click to learn more about how a Leased Line from Deep Blue can help move your company into the fast lane.

No longer in service – When choosing the right provider matters

Just before Christmas a group of broadband re-sellers went bust overnight, customers on their services came in the next morning to find they were without broadband. Many of them on ringing the suppliers simply got a pre-recorded message to say that there was nothing that could be done.

The affected services were split across two different infrastructure networks, one of which had pre-existing contingency measures in place, the other didn’t. Customers on the first infrastructure were able to get re-connected within a few hours thanks to this contingency which meant that a third party broadband provider was able to step in and take over from the now bust previous supplier. Customers on the second infrastructure were not so lucky and had to instead ask other providers to take over the service for them, a process which can take up to 10 working days.

The above story shows how important it is to have contingency in place. While we hope it will never happen, should Deep Blue be unable to continue functioning for any reason, all of our services are backed up by a network of wholesalers with whom we have agreements in place to prevent disruption and minimise loss of service to our customers if the worst should happen.