Win with Deep Blue

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Are you attending Yorkshire’s hottest Conference?

We will once again be exhibiting at Yorkshire Ladies Links Be Inspired Conference which takes place on 8th March at Wetherby Races.

Running for the fourth year, Be Inspired attracts thousands of visitors from across the UK, there really is something for everyone and the best part is it’s FREE to attend.

You won’t want to miss this… take part in our prize draw, all we need is your business card and you could be the proud new owner of one of these fabulous prizes (don’t worry if you can’t make it on the day, head to our social media pages to enter).

First Prize – Dog and Bone Telephone
Second Prize – Telephone Bird Feeder
Third Prize – Telephone Salt & Pepper Pots
5 Runners Up – Earphones

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Come and find us if you would like to discuss working smarter or giving your customers a better service, we’ll even send you away with one of our special telephone chocolates! Of course, if you would like to arrange an appointment with us at the event, or have any questions, please email us at info@deepbluetelecoms.co.uk

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A simple guide to recording and storing conversations to comply with MiFID II

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What is MiFID II?

The Markets in Financial Instruments Directive, commonly known as MiFID II, launched in January 2018. First introduced by the EU in response to the 2008 financial crisis, MiFID is a set of sweeping reforms for the financial industry designed to prevent history from repeating itself in the same way again.

Replacing the original Directive, MiFID II brings changes to many areas relating to conduct of business, including far more robust rules around the recording and storing of conversations.

This easy-to-digest eGuide cuts through the jargon and highlight the key parts to help you become compliant.

(click the images to view more)

Who needs to comply?

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What needs to be recorded?

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How do recording need to be stored?

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How do recordings need to be monitored?

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The clock is ticking… are you ready for MiFID II?

Get in touch with Deep Blue today to find out more about how MiFID II is going to impact your organisation and how we can help you comply with these new regulations.

info@deepbluetelecom.co.uk or 0333 240 9100.

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Case Study – Rural Business Park can really offer it all

IMG_0988Local Estate invests in superfast broadband network so that its tenants can enjoy the dream of work life balance.

Hutton Wandesley Estates offers small to medium size businesses, the opportunity to work in an attractive office environment located in a picturesque and historical village in the heart of North Yorkshire. With strong transport links to both York and Harrogate as well as easy access to the A1, Hutton Wandesley Estates can offer it all.

Sasha York, Director of Hutton Wandesley Estate, commented “We’ve just completed the first part of a superfast wireless broadband project to provide our commercial tenants with a business class service at both our Sycamore Barn and Manor Farm Barn offices in the village of Angram. We will be expanding this network in the second phase to residents in Angram and a residential development due to be completed in the Autumn. Angram is a small hamlet west of York which has been neglected by national ISPs.”

Sasha continues “As many of our commercial tenants are from the creative sector, having access to superfast broadband is vital to our business offering. We have struggled with the service that the national ISPs were supplying, 1 Megabits at best, which just doesn’t suffice for today’s online businesses.

Hutton Wandesley Estate has been working on a solution for over two years. Working with Signa Technologies and Deep Blue have enabled us to put in place the service we wanted to provide. Together they have designed and installed a network that meant we could offer our tenants packages from 10Mbps up to 30Mbps with room to grow as demand requires. This is a huge improvement and our tenants agree”.

Mike Harmer, who runs a Web Design company at Manor Farm Barn, one of Hutton Wandesley Estate’s business centres, said “using the internet is essential for the operation of my business as nearly everything is cloud based. When I first moved to Manor Farm the broadband was particularly poor and I needed to use a 4G dongle to try boost the speed, but this still wasn’t great. Fortunately, I knew the new network was coming and now it’s here the connection to the internet has vastly improved. I am now able to upload large files and back up my data without having to think about it.”

Mike continues “as the service is reliable and fast, it has encouraged me to come to the office more, as before I would need to work from home to be able to send client files over the internet.”

Martyn Boswell, Managing Director at Signa Technologies stated “working alongside an IT company such as Deep Blue, helps us deliver not only a robust broadband service but also gives Deep Blue a platform to sell innovative business solutions such as VoIP telephony, which is usually only available to companies located in urban areas.

We hope to work with Deep Blue on many more of these types of network projects in the near future.”

Ross Knapman at Deep Blue added “As a Telecoms business, we know only too well the struggles rural areas face with their technology connections. Teaming up with Signa Technologies is a vital step to ensuring areas such as Angram have improved solutions, speed and reliability.”

If you have a business that would like to provide WiFi to its customers such as a hotel, leisure facility, or place of interest; or you are a business that needs to connect various properties with internet service but are struggling to get the connectivity, then please get in touch and arrange a chat about what Signa can do to help your business. Contact us at info@signa-uk.com or telephone 01423 900 433. Alternatively you can discuss your requirements with Deep Blue on info@deepbluetelecom.co.uk or 0333 240 9100.

 

 

Ryan Sidebottom – Iconic swing bowler calls time at the top of his game

At the end of this county season iconic swing bowler Ryan Sidebottom will call time on his 20 year career as a professional cricketer, a career which has spanned 3 decades and seen him break records for his country and county. Playing a pivotal role in England winning the T20 World Cup in 2010, Ryan is the only player in the recent history of the game to win five county championships.

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​Ryan will retire from the sport still at the top of his game and is arranging a number of testimonial events to celebrate his career at which he hopes to see many faces from the last 20 years to make his retirement celebrations a time to remember for everyone involved. 

Deep Blue Telecom are proud to sponsor Ryan in his final season as well as supporting two charities close to Ryan’s heart: Martin House Children’s Hospice and his own Cricket Foundation, who will benefit from money raised during the testimonial period.

Our Telecoms Predictions for 2017

Our 2017 Predictions

HAPPY NEW YEAR

 

At Deep Blue Telecom, we enjoy keeping up-to-date with technology developments, so we thought we would share some of the trends and predictions we anticipate for 2017:

The pace of change in Telecoms and IT continues to accelerate fast. Standing still is not an option and constant innovation is needed to keep pace with evolving and ever more challenging customer demands.

But challenges bring with them opportunities and 2017 is set to be a big year for a number of breakthrough technologies.

Figuring out what the next big thing is going to be and investing the right amount of time, money and resource will be key to keeping Deep Blue Telecom and our strategic partners, ahead of the curve.

TRENDS

5G: should be piloted by the end of the year but unlikely to be fully standardised until the end of the decade as the unrelenting march of IOT (Internet of Things) continues.

AI (Artificial intelligence): has been a major technology theme this year, from computers beating humans in games to the growing automation of previously human-only tasks such as customer service and logistics.

Cybercrime: 2016 was yet another record year during which more malware, malicious IPs, websites, and mobile apps were discovered than in any previous year.  There was a lot of talk about hacking during the US elections but the reality is that cyberwar has been going on for some time between various nations and it’s only likely to accelerate in 2017. We can expect attempts at major attacks, causing serious damage, occurring at both government infrastructure as well as commercial companies.

Ofcom has finally announced that it is proceeding with a formal notification to require the legal separation of OPENREACH from BT. With its own Board of Directors this will guarantee greater independence with a duty to treat all of its customers equally…albeit, 5 years too late.

ECONOMIC OUTLOOK

Economic volatility will continue to be a factor, so any product like Cloud telephony that reduces, or even eliminates, upfront capital outlay will be in demand. Customer confidence will be a key driver to continued recovery.

Buying habits will continue to be driven by technology with 2016 statistics suggesting that most people complete 64% of the purchase process before even engaging with suppliers. We believe this percentage will continue to increase during 2017.

IN CONCLUSION
Despite the challenges out there, the telecoms industry continues to be resilient and adaptive, growing and changing, as demand requires. At Deep Blue Telecom we take this ethos to heart, providing customer specific solutions that can change to the world around them. So if your New Year’s resolution is to overhaul your telecoms, why not give Deep Blue a call (0333 240 9100) today.

And who would have thought…we used to cell phones and fax machines a few years ago…Happy New Year!!

No longer in service – When choosing the right provider matters

Just before Christmas a group of broadband re-sellers went bust overnight, customers on their services came in the next morning to find they were without broadband. Many of them on ringing the suppliers simply got a pre-recorded message to say that there was nothing that could be done.

The affected services were split across two different infrastructure networks, one of which had pre-existing contingency measures in place, the other didn’t. Customers on the first infrastructure were able to get re-connected within a few hours thanks to this contingency which meant that a third party broadband provider was able to step in and take over from the now bust previous supplier. Customers on the second infrastructure were not so lucky and had to instead ask other providers to take over the service for them, a process which can take up to 10 working days.

The above story shows how important it is to have contingency in place. While we hope it will never happen, should Deep Blue be unable to continue functioning for any reason, all of our services are backed up by a network of wholesalers with whom we have agreements in place to prevent disruption and minimise loss of service to our customers if the worst should happen.

 

BT Openreach miss 1000 appointments a week

On Tuesday 15th March BT’s chief executive Gavin Patterson and Openreach’s director Kim Mears attended a meeting with MPs on the culture, media and sport select committee as part of an inquiry into the UK’s broadband connectivity.

They were faced with questions about Openreach’s poor record on broadband installations. During the discussion, it emerged that Openreach miss more than 1000 appointments a week. Patterson and Mears also faced claims that 60pc of Openreach broadband installations go wrong the first time around. While the allegation about bad installations was denied, Kim Mears did admit that missing multiple appointments was the company’s “biggest failing”.

It was also claimed that Openreach was the “number-one issue” that politicians hear about from their constituents.

Read the full article at http://www.telegraph.co.uk/business/2016/03/15/bt-openreach-misses-1000-appointments-a-week-as-patterson-defend/

Blue Monday – real or just clever marketing?

Today is Blue Monday ‘the most miserable day of the year’ but is this really the case or is it little more than a bit of clever marketing?

Back in 2005 a television publicist asked psychologist Dr Cliff Arnall ‘to create a “scientific formula” that looked so spectacularly superscience-y  that on a slow news day editors were powerless to resist.

It was: [W+(D-d)]xTQ/MxNA – where W is weather, D is debt, d monthly salary, T time since Christmas, Q time since failure of attempt to give something up, M low motivational level and NA the need to take action’ (From The Independent, full story here ind.pn/1RtjbPe ).

And so the concept of Blue Monday was born, a day when the planets of drudgery, boredom, bad weather, loneliness  and debt align in a cosmic event of misery. But before you throw your New Years resolutions out the window, pour yourself a glass of wine, open the biscuits and read every article on just how miserable today is you might want to think of another Psychological theory (one with a little more research behind it) the self fulfilling prophecy – is today really as miserable as it seems or is it just because we are told it is?

So forget Blue Monday and join us for Deep Blue Monday, a day which we think is great because the days are getting longer, the year is spread out ahead of us full of promise and opportunity and the post Christmas diet has lasted long enough to prove to everyone else that you can do it, so you have definitely earned that cake/crisp/all you can eat Chinese buffet treat!

I mean when, according to polls, Leeds  is one of the most depressing places to be today, you know the science is questionable! Besides 90% of statistics are made up anyway!

Flood Update Including Tadcaster Bridge

The heavy rain and wind in December has continued into the New Year, hampering clear up operations and extending the flooding into other parts of the country. Openreach now has MBORC (matters beyond our reasonable control) measures in place in the following areas:

  • North East Scotland
  • South East Scotland
  • South West Scotland
  • Swansea & West Wales
  • South Yorkshire & Chesterfield
  • West Yorkshire
  • Humber
  • Cumbria
  • North Wales

Re-provision of resources to these areas means that even in the South East and South West of the country lead times are longer than usual while engineers work to clear the backlog of jobs.

Many of you will have seen the footage of the Tadcaster Bridge partially collapsing after being undermined by the high waters of the river Wharfe, as well as cutting the two sides of Tadcaster off from each other, the collapse also lead to the damaging of utility pipes including a gas main and telecom cabling. Work has been carried out to move the copper and fibre lines across to the other side of the bridge, a key stage in restoring normal service to the area.

Deep Blue were lucky to escape the flooding, despite much of it being on our doorstep. Some of our customers were not so lucky but we are pleased to say that service has now been restored to all of them.

We wish to take this time to say thank you to all impacted customers for their patience and understanding over the last couple of weeks, thank you to our out of hours staff who coped well with challenging circumstances and to our engineers for giving up their time (including New Year) to get some of the worst hit sites back up and running so quickly!

Avoiding Telecoms Fraud at Christmas and year round

With many offices closing or operating with minimal staff at this time of year, it is the ideal time for fraudsters to strike. Telecoms fraud is something that spoils the start of the New Year for companies year after year, but there are steps you can take to prevent your company from being affected.

Make sure phone systems and voicemails are secured with passwords that are changed regularly, if your system has remote access configured, make sure your network is secure.

If you don’t need to make calls to premium rate and international numbers, consider setting up outbound call barring for these numbers. If you are using Horizon you can do this yourself through the portal, for any other system just give us a call on 0333 240 9100 to get it setup.

If you get your calls through Deep Blue you get the reassurance of knowing that our systems monitor call traffic volumes and alert us if you hit your daily or weekly threshold to minimise your exposure if you are unfortunate enough to get hacked.