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Wetherby Lions Beer Festival Sponsor

When last orders were called at the annual Wetherby Lions Beer Festival, the two-day event was hailed as a ‘roaring’ success.

Locals and visitors from afar turned out in their hundreds to enjoy the jamboree in aid of the Yorkshire Air Ambulance. With a wide variety of craft ales, some great live music, tasty hot food and entertainment for children, they all combined to ensure a fine time was had by all.​

Deep Blue Telecom are proud to sponsor local events such as
The Wetherby Lions Beer Festival

We’ll be at Collingham Real Ale Festival too – see you on 8th-9th June 2019

Wetherby Lions Beer Festival

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Employee Leaving – seven things to remember

Employee LeavingAn employee leaving is often a stressful time – and if it’s not a happy split could cost your business thousands in lost revenue or expenses. Here are seven tips you can take to protect your business and make the employee leaving as hassle free as possible.

1 Numbers

Did the leaver have a DDi? Don’t miss a call by recording a voicemail message to say it’s no longer in use or forwarding the number on. Learn how to do this for Horizon, InBound and iPecs.  If the employee leaving was part of any Hunt Groups make sure to edit these.

2 Email

Change the password on any email accounts the employee leaving had access to. Consider how you are going to manage the closing of that email address. Shutting it down too quickly may result in customers and suppliers not being able to reach you, or worse, new business opportunities being missed. Use options like forwarders to send any emails to alternative addresses and auto responders to let people know that that email is no longer in use.

3 Infrastructure

If the leaver was involved in the management of your telecoms systems, IT infrastructure or any other technical systems you have, make sure these are reviewed. Change login details, review user permissions and update security settings. Find out how to make changes to your Deep Blue provided services at our knowledgebase.

4 Portals

With workers moving away from the traditional office environment, many systems now have online portals. These can be accessed anywhere at anytime. Take time to review portals to make sure that they are up to date and that only those who should have access, do. To find out how to manage your Deep Blue provided services visit our knowledgebase.

5 Suppliers

Suppliers are the lifeblood of many companies. If the leaver dealt with your company’s suppliers make sure they are updated. Tell them of the employee leaving and who their new point of contact will be. You can update your Deep Blue approved contact by completing our Contact details form.

6 Training

Arrange training for new staff so they are ready to take over from the employee leaving. At Deep Blue we provide free refresher and new starter training on Horizon and InBound. Specialist training on other systems with one of our highly trained engineers is also available. To learn more or to book email theteam@deepbluetelecom.co.uk or call 0333 240 9100.

7 Leaving do

Plan the party safe in the knowledge that everything else is taken care of (whether you invite the leaver is up to you….)

 

As business communication specialists Deep Blue are available to support you – whatever the situation. Not yet a customer? Speak to us today about moving your services to Deep Blue.

 

 

 

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Yorkshire Choice Awards – And the winner of Business Woman of the Year is….

The glitz and glamour of the Yorkshire Choice Awards evening on Saturday 6th April, could have been mistaken for an Oscar style ceremony event with well over 700 people attending at the Centenary Pavilion at Elland Road, Leeds.

Deep Blue were proud to sponsor the Business Woman of the Year category for the fourth year running at these prestigious Awards.

Yorkshire Choice Awards Business Woman of the Year

Deep Blue Managing Director, Ross Knapman with Business Woman of the Year winner Nicky Chance-Thompson.

Nicky has demonstrated a massive commitment and passion for The Piece Hall, in Halifax and to Calderdale generally, through her role is namely as CEO of The Piece Hall. Nicky is immensely proud of what her team have achieved since re-opening the huge gates of this iconic building, aptly on Yorkshire Day, back in August 2017.

Congratulations Nicky.

ISDN – It’s demise and the impact on your business

The ISDN standard was set in the late 1980’s, during this time the World Wide Web was just being invented, mobile telephony was just finding its feet – and still analogue and urgent business documents were sent by fax!

ISDN

In many ways, still using ISDN is like driving a sports car:

  • The car represented cutting edge technology when it was launched
  • These days it’s not as efficient as modern counterparts
  • Reliability is a worry and issues can take days to resolve
  • Although a classic, sticking with the old model may no longer meet your basic needs

At this point, you’d consider upgrading to a newer model that is fit for purpose.

Here’s why you should do the same if your business is still relying on ISDN.
 

  • ISDN lacks the agility needed to meet the needs of today’s fast-moving consumers
  •  The management of multiple offices can be time consuming, maintaining consistency of service across offices is often difficult
  • Scalability is slow and often expensive
  • It can’t be combined with modern technologies like Ethernet to enhance voice services
  • Disaster recovery is slow

ISDN

Next generation SIP technology is fast becoming the ISDN replacement solution of choice, as it can bring many benefits to your business, including improved service features for greater efficiency gains, increased flexibility to meet the changing needs of your workforce and enhanced quality of service for customers.

Technologies like SIP trunking offer a more flexible, cost-effective telecoms solution for your organisation to help you achieve your business goals. That’s why it’s time to add ISDN replacement to your business agenda.

How resilient is your existing telecoms provision?
How much could downtime cost your business?

Need a little more information?
Contact our team on 0333 240 9100

ARE YOU ELIGIBLE TO SAVE £3,000

Are you eligible to save £3,000?

ARE YOU ELIGIBLE TO SAVE £3,000

The Gigabit Broadband Voucher Scheme is designed to increase the speed of deployment of full fibre networks within the UK by providing micro-grants to support the cost of new connectivity. Vouchers are the mechanism the Scheme uses to provide these grants.

Full fibre networks are the future and getting ready for a gigabit speed is a key step for most businesses.

If you are a small or medium sized business, you may be eligible for vouchers worth up to £3,000 to upgrade your business broadband to a fast and reliable connection over gigabit capable infrastructure.

Am I eligible?
The scheme is available for small to medium sized enterprises.

The category of micro, small and medium-sized enterprises (SMEs) is made up of enterprises which employ fewer than 250 persons and which have an annual turnover not exceeding 50 million euro, and/or an annual balance sheet total not exceeding 43 million euro. This includes sole traders.

What is a gigabit connection?
The UK now has 95% coverage for superfast broadband with speeds of 24 megabits per second or higher. However, most superfast connections still depend on copper telephone wires, which are limited in the speeds they can support. For the fastest and most reliable broadband, capable of delivering gigabit speeds, a full fibre connection is required.

One gigabit is the same as 1,000 megabits – so it’s a big leap forward in connection speeds that could benefit you and your business into the future. Full fibre also supports symmetrical connections – meaning your upload and download speeds can be the same.

Interested?
Want to Check your eligibility?
If you wish to find out more information please get in touch at theteam@deepbluetelecom.co.uk

Win with Deep Blue

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Are you attending Yorkshire’s hottest Conference?

We will once again be exhibiting at Yorkshire Ladies Links Be Inspired Conference which takes place on 8th March at Wetherby Races.

Running for the fourth year, Be Inspired attracts thousands of visitors from across the UK, there really is something for everyone and the best part is it’s FREE to attend.

You won’t want to miss this… take part in our prize draw, all we need is your business card and you could be the proud new owner of one of these fabulous prizes (don’t worry if you can’t make it on the day, head to our social media pages to enter).

First Prize – Dog and Bone Telephone
Second Prize – Telephone Bird Feeder
Third Prize – Telephone Salt & Pepper Pots
5 Runners Up – Earphones

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Come and find us if you would like to discuss working smarter or giving your customers a better service, we’ll even send you away with one of our special telephone chocolates! Of course, if you would like to arrange an appointment with us at the event, or have any questions, please email us at info@deepbluetelecoms.co.uk

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A simple guide to recording and storing conversations to comply with MiFID II

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What is MiFID II?

The Markets in Financial Instruments Directive, commonly known as MiFID II, launched in January 2018. First introduced by the EU in response to the 2008 financial crisis, MiFID is a set of sweeping reforms for the financial industry designed to prevent history from repeating itself in the same way again.

Replacing the original Directive, MiFID II brings changes to many areas relating to conduct of business, including far more robust rules around the recording and storing of conversations.

This easy-to-digest eGuide cuts through the jargon and highlight the key parts to help you become compliant.

(click the images to view more)

Who needs to comply?

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What needs to be recorded?

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How do recording need to be stored?

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How do recordings need to be monitored?

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The clock is ticking… are you ready for MiFID II?

Get in touch with Deep Blue today to find out more about how MiFID II is going to impact your organisation and how we can help you comply with these new regulations.

info@deepbluetelecom.co.uk or 0333 240 9100.

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Case Study – Rural Business Park can really offer it all

IMG_0988Local Estate invests in superfast broadband network so that its tenants can enjoy the dream of work life balance.

Hutton Wandesley Estates offers small to medium size businesses, the opportunity to work in an attractive office environment located in a picturesque and historical village in the heart of North Yorkshire. With strong transport links to both York and Harrogate as well as easy access to the A1, Hutton Wandesley Estates can offer it all.

Sasha York, Director of Hutton Wandesley Estate, commented “We’ve just completed the first part of a superfast wireless broadband project to provide our commercial tenants with a business class service at both our Sycamore Barn and Manor Farm Barn offices in the village of Angram. We will be expanding this network in the second phase to residents in Angram and a residential development due to be completed in the Autumn. Angram is a small hamlet west of York which has been neglected by national ISPs.”

Sasha continues “As many of our commercial tenants are from the creative sector, having access to superfast broadband is vital to our business offering. We have struggled with the service that the national ISPs were supplying, 1 Megabits at best, which just doesn’t suffice for today’s online businesses.

Hutton Wandesley Estate has been working on a solution for over two years. Working with Signa Technologies and Deep Blue have enabled us to put in place the service we wanted to provide. Together they have designed and installed a network that meant we could offer our tenants packages from 10Mbps up to 30Mbps with room to grow as demand requires. This is a huge improvement and our tenants agree”.

Mike Harmer, who runs a Web Design company at Manor Farm Barn, one of Hutton Wandesley Estate’s business centres, said “using the internet is essential for the operation of my business as nearly everything is cloud based. When I first moved to Manor Farm the broadband was particularly poor and I needed to use a 4G dongle to try boost the speed, but this still wasn’t great. Fortunately, I knew the new network was coming and now it’s here the connection to the internet has vastly improved. I am now able to upload large files and back up my data without having to think about it.”

Mike continues “as the service is reliable and fast, it has encouraged me to come to the office more, as before I would need to work from home to be able to send client files over the internet.”

Martyn Boswell, Managing Director at Signa Technologies stated “working alongside an IT company such as Deep Blue, helps us deliver not only a robust broadband service but also gives Deep Blue a platform to sell innovative business solutions such as VoIP telephony, which is usually only available to companies located in urban areas.

We hope to work with Deep Blue on many more of these types of network projects in the near future.”

Ross Knapman at Deep Blue added “As a Telecoms business, we know only too well the struggles rural areas face with their technology connections. Teaming up with Signa Technologies is a vital step to ensuring areas such as Angram have improved solutions, speed and reliability.”

If you have a business that would like to provide WiFi to its customers such as a hotel, leisure facility, or place of interest; or you are a business that needs to connect various properties with internet service but are struggling to get the connectivity, then please get in touch and arrange a chat about what Signa can do to help your business. Contact us at info@signa-uk.com or telephone 01423 900 433. Alternatively you can discuss your requirements with Deep Blue on info@deepbluetelecom.co.uk or 0333 240 9100.

 

 

Ryan Sidebottom – Iconic swing bowler calls time at the top of his game

At the end of this county season iconic swing bowler Ryan Sidebottom will call time on his 20 year career as a professional cricketer, a career which has spanned 3 decades and seen him break records for his country and county. Playing a pivotal role in England winning the T20 World Cup in 2010, Ryan is the only player in the recent history of the game to win five county championships.

Ryan Sidebottom

​Ryan will retire from the sport still at the top of his game and is arranging a number of testimonial events to celebrate his career at which he hopes to see many faces from the last 20 years to make his retirement celebrations a time to remember for everyone involved. 

Deep Blue Telecom are proud to sponsor Ryan in his final season as well as supporting two charities close to Ryan’s heart: Martin House Children’s Hospice and his own Cricket Foundation, who will benefit from money raised during the testimonial period.

Our Telecoms Predictions for 2017

Our 2017 Predictions

HAPPY NEW YEAR

 

At Deep Blue Telecom, we enjoy keeping up-to-date with technology developments, so we thought we would share some of the trends and predictions we anticipate for 2017:

The pace of change in Telecoms and IT continues to accelerate fast. Standing still is not an option and constant innovation is needed to keep pace with evolving and ever more challenging customer demands.

But challenges bring with them opportunities and 2017 is set to be a big year for a number of breakthrough technologies.

Figuring out what the next big thing is going to be and investing the right amount of time, money and resource will be key to keeping Deep Blue Telecom and our strategic partners, ahead of the curve.

TRENDS

5G: should be piloted by the end of the year but unlikely to be fully standardised until the end of the decade as the unrelenting march of IOT (Internet of Things) continues.

AI (Artificial intelligence): has been a major technology theme this year, from computers beating humans in games to the growing automation of previously human-only tasks such as customer service and logistics.

Cybercrime: 2016 was yet another record year during which more malware, malicious IPs, websites, and mobile apps were discovered than in any previous year.  There was a lot of talk about hacking during the US elections but the reality is that cyberwar has been going on for some time between various nations and it’s only likely to accelerate in 2017. We can expect attempts at major attacks, causing serious damage, occurring at both government infrastructure as well as commercial companies.

Ofcom has finally announced that it is proceeding with a formal notification to require the legal separation of OPENREACH from BT. With its own Board of Directors this will guarantee greater independence with a duty to treat all of its customers equally…albeit, 5 years too late.

ECONOMIC OUTLOOK

Economic volatility will continue to be a factor, so any product like Cloud telephony that reduces, or even eliminates, upfront capital outlay will be in demand. Customer confidence will be a key driver to continued recovery.

Buying habits will continue to be driven by technology with 2016 statistics suggesting that most people complete 64% of the purchase process before even engaging with suppliers. We believe this percentage will continue to increase during 2017.

IN CONCLUSION
Despite the challenges out there, the telecoms industry continues to be resilient and adaptive, growing and changing, as demand requires. At Deep Blue Telecom we take this ethos to heart, providing customer specific solutions that can change to the world around them. So if your New Year’s resolution is to overhaul your telecoms, why not give Deep Blue a call (0333 240 9100) today.

And who would have thought…we used to cell phones and fax machines a few years ago…Happy New Year!!