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The phone is at the heart of customer communications

In today’s digital world, we expect outstanding customer experience.

For businesses, the telephone is the first point of contact for customers. Missed calls literally mean missing out on new business.

A VoIP solution can help businesses manage calls better so that even when a call is missed, you can effectively get back to the customer and work more efficiently:

  • 66% of customers still prefer voice interactions over digital ones
  • Without effective call management tools, micro-businesses risk losing customers
  • A VoIP solution has all the features of a traditional landline, and so much more
  • A VoIP solution supports voice calls over the internet, minimising disruption to your phone line.

Make and receive calls anytime, anywhere

Businesses are too often tied to a desk phone, having to make a run for it every time the phone rings. With more and more businesses embracing mobility and remote working, it’s critical to have a system that works on any device, anywhere and at any time:

  • Having access to a phone system wherever you are is critical
  • VoIP solutions use the internet connection to make calls, meaning they can be deployed anywhere
  • As cloud-based, VoIP solutions can be downloaded on a variety of devices, including laptops, tablets or mobile phones
  • Business owners and employees don’t have to worry about being in the store or the office to answer calls.

With the upcoming switch off, the chances are you are already thinking about making the change.

This is the gradual process of shifting from an analogue phone line to a digital line, which is made over an internet connection. The Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will both be switched off completely by 2025, with stop sell already taking place.

This means both businesses and homeowners will shift to digital voice rather than traditional phone lines, which are carried over copper wiring.

The good news is that the switch-off will allow cheaper, higher-quality phone calls throughout the UK.

Forget missed business, manage costs and make the switch. Call the team at Deep Blue on 0333 240 9100.

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Streamlining your business communications in 2023

Less is often more, but in this case we do have to put into words the importance of the information below, so have a read and let us have your questions.

Choosing the right tools and technology to boost productivity, achieve employee satisfaction, and improve customer experience is essential in today’s world where communications and collaboration are key components of business success (primarily due to the growing reliance on remote and hybrid working practices).

Communications technology has grown and improved rapidly, going from a nice-to-have to a must-have in order to continue operations (highlighted more during the pandemic).

As we continue to adapt to this new reality, it may be time to consider if your communication solutions are suited to the demands of your business and the hybrid working era.

Bringing everything under one roof

We have all been there, our telephones with Bloggs, while our broadband connection is with Smith and all IT is run by Jones. All devices and services need each other to work but which one do you contact when one goes wrong?? You can feel caught up in a game of cat and mouse, as Jones blames Smith, Smith says it must be Bloggs and Bloggs insists it has to be Smith, etc!

You may have heard the phrase, Integrated voice solutions? Put simply, these are a type of communication solution that allows companies to manage all of their communications in one place – heaven right!

From VoIP calls, messages, broadband, mobiles, cabling and more, these unified solutions fully integrate all communications into one platform, while cloud telephony focuses on the voice aspects, and delivers telephone calls and other communication services over the Internet instead of through traditional public switched telephone network (PSTN) technologies.

With the switch off looming, you should be already thinking about reassessing your telephone supply, and potentially making the move (read more about this here).

If the above has made streamlining your business your number one New Year’s resolution, changing providers is easier than you think….

Why work with us?

The fact is that having the ability to make and receive calls, access data and business documents, and get online is crucial for every business. In a world where broadband is increasingly seen as a commodity, it can be difficult to understand what makes one provider different from any other.

Making changes when you have an established business is always difficult, this is especially true when it comes to something as critical as your telecoms.

That’s why here at Deep Blue we look after the complicated side of your communications, from the initial installation to ongoing support.

Our services are built bespoke to you and designed to make your business communications easier to manage, administrate and cost. What’s more, we only offer services that you need right now, with the functionality to grow as your business does, so you stay in complete control.

With Deep Blue, you’ll also have access to a range of other products and services. Like VoIP, Business Mobile, Hosted Voice, Structured Cabling, Ethernet leased lines and more (read more about working with Deep Blue here).

If you’re looking for a great networking and connectivity provider (and streamlining your business in 2023), call our team for a no obligation quote today 0333 240 9100 or visit www.deepbluetelecom.co.uk for more information.

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Christmas with Deep Blue

To assist in your forward planning and avoid delays during our busy period, please see below our December opening hours:

Friday, 23rd December – Closed from 12pm
Monday, 26th December – Boxing Day, Closed
Tuesday, 27th December – Bank Holiday, Closed
Wednesday, 28th December – Closed
Thursday, 29th December – Closed
Friday, 30th December – Closed
Monday 2nd January – Bank Holiday, Closed
Tuesday 3rd January – Open as usual from 9am

During the festive shut-down, EMERGENCY SUPPORT is available to our customers. Please call 0333 240 9100 to leave a message and a member of our team will be in touch.

There is no time like the ‘present’

It’s the time of year when staff holidays, festive shutdowns and events start to fill up your diaries. It’s worth thinking about what days and hours your office will be open.

What will you do when the office is closed?

Will you send calls to voicemail, leave a message to say you are shut, or do you need to divert your calls for emergencies?

Have you thought about how you will notify your customers of your Festive opening hours?

Will your staff be working from home?

Many of our services offer a range of options to manage your calls during this time. Some like InBound and Horizon can even have schedules created so that numbers divert automatically.

Broadband slower than normal? Christmas lights are a must to bring a little sparkle to the festivities, but did you know this could affect your broadband?

Stay safe from scams. Telephone scams target both business and residential customers. Check out our top tips to help you stay scam safe.

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Latest postal strikes that may cause possible delays in our deliveries

Royal Mail workers have announced further strike dates which could mean delays in our deliveries.

When will these take place?

14th December

15th December

23rd December

24th December

How does this affect you?

Royal Mail state they will be doing all that they can to keep services running, but customers can expect significant disruption. There will also be a notable impact on the delivery services in the days following the industrial action due to the backlog that it will create.

What to expect


As always, we are working closely with our third-party providers to mitigate impacts where it may be possible, but unfortunately, there could be delivery delays during and after the industrial action.

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Stay Scam Safe with our top tips

Telephone scams, which target both business and residential customers, are always a nuisance. Here are some top tips to help you stay scam safe:

Don’t trust the number on the display

Scammers are able to present numbers to make it appear like they are calling from the company they are claiming to call from. A legitimate company will always be happy for you to end the call and call them back.

If you answer a call and it is an automated message giving you the option to press a key to call back: don’t!

You have no way of verifying what number you will then be connected to. This leaves you unable to verify if you are being connected to the organisation or company that the call claims to be from. You may also end up with a large bill – many scams use this method to route you on to a premium rate number which generates charges that go straight into the scammers pockets.

If you do decide to call a company back, ideally call from an alternative number

If this is not possible then it is best to wait a while before using your line to dial out. Scammers have been known to keep lines open so you think you are dialing out to the legitimate organisation, but instead are still talking to them. They have even been known to play dummy dial tones down the line.

Never allow these callers to talk you through installing anything on your computer

Deep Blue and many other companies do, on occasion, use remote desktop facilities to carry out work on customer’s behalf. We will never contact you out of the blue to do this. This is only ever done on a prearranged basis. If remote works are needed we will agree a date and time with you in advance and give you details of the engineer who will be contacting you.

Deep Blue will never call you asking for immediate payment over the phone

If an invoice should fall overdue we will send notification to the registered accounts contact advising them of this, along with details on how they can pay.

Deep Blue will never threaten to immediately cease your service due to payment or usage issues.

We always endeavour to work with our customers to resolve issues before they reach the point of having their service suspended. On the rare occasions that we do have to suspend a service we always provide written notice of this before it happens, along with details of how to prevent this from happening.

Use the resources available to you to Stay Scam Safe

If you are using a landline: make sure you have registered for TPS. This can’t stop all nuisance calls getting through to you but it can reduce the number. For customers on the Horizon platform, the blacklist can be used to block nuisance numbers. Check with your provider to see what kind of fraud protection services they have in place.

At Deep Blue we work with our carriers to provide a range of added safety services on our lines as standard. These services monitor your call traffic and can alert us to any suspicious activity. They can even automatically apply temporary call barring to limit your exposure should you get hacked or scammed.

To discuss your telecoms, contact us at theteam@deepbluetelecom.co.uk or on 0333 240 9100. If you would like to know more on how to stay scam safe, the Met police have a number of resources available like their Little Booklet of Phone Scams.

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Four reasons why your business needs full fibre

For most businesses, an internet connection is an absolute must. From communicating with customers to staying in touch with colleagues or accessing files and applications in the cloud, being online is more important than ever.

But if you’re currently using an old-fashioned copper connection or fibre to the cabinet (FTTC), you might be wondering what all the fuss around full fibre is about and whether you need to bother upgrading.

Here are four good reasons why your business might need full fibre.

1. Reliability

Full fibre connections are generally much more reliable than those that depend on the old copper telephone network. With fibre optic cable running all the way from the exchange to your home or office, you won’t suffer from the same signal loss that blights copper and you should expect your service to work flawlessly for the vast majority of the time.

When being connected is vital – and it usually is – you need a connection you can rely on.

2. Better bandwidth

The world has moved on. That connection that gave your business everything it needed ten years ago is probably no longer up to the task.

As businesses, we’re uploading and downloading more data than ever, our people need a fast, reliable connection, we’re video calling throughout the working day and we need access to our cloud-based office applications.

For a single user, an FTTC connection might suffice, but for busy or growing offices – or those that need the best speed available – full fibre presents a more compelling choice.

3. Communications

If you’re not sure why a full fibre connection is so important for voice communications, we’ve covered that in more detail here.

As the Great British Switch Off takes effect, businesses will need to replace traditional PSTN and ISDN connections. Thankfully, full fibre will provide better quality and a host of additional features to take business communications to another level.

4. Future proof

As the UK relentlessly marches toward full fibre connectivity, simultaneously switching off copper connections, a full fibre connection is a great investment for the future.

It’s coming to us all at some point but getting on board now can make the transition over the next couple of years (as traditional connections are withdrawn) much easier.

Are you ready to make the leap to full fibre? Call 0333 240 9100 or email theteam@deepbluetelecom.co.uk and request more information.

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Changing Communication Provider – It’s easier than you think

How crucial is telecommunications to your business?

The fact is that having the ability to make and receive calls, access data and line of business applications, and get online is crucial for every small business. And so is value for money!

You should closely monitor how your communication systems are performing, and whether or not you are getting the best deal you can for the best service in the current market. If everything isn’t as it should be, it may be time to change!

A good time to move

With the switch off coming, the chances are you are already thinking about reassessing your telephone supply, and potentially making the move.  

A good rule of thumb for all small businesses is to begin assessment of your communication systems a couple of months before your current contract is due for renewal, particularly if looking at alternatives to a traditional analogue line service. And to never forget that date!

Did you know that you can tell us your renewal date and we’ll remind you when the time is right, providing a no obligation quote, so you’ll have everything you need when it’s decision time.

Where to look for help

Our services are built bespoke to you and designed to make your business communications easier to manage, administrate & cost.

Our team will ensure that you get exactly what you need right now with the capacity to grow as your business does.

Take a look at our services here

Here at Deep Blue we look after the complicated side of things, so you can focus on what you do best, your business.

Call our team to discuss your requirements 0333 240 9100.

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Life in the FAST LANE with CAPTAIN COMMS

Need to give your broadband speeds some Va Va Voom?

Our superhero, Captain Comms is ready to take on the full fibre challenge and get you connected to faster broadband speeds.

Say goodbye to buffering, bottlenecks and boredom. Say hello to breakneck speed, and enough bandwidth to keep the whole office or home happy.

This is fibre at the speed of light.

Introducing FTTP (Fibre to the Premise)

Whatever you need your connection for, with ultrafast FTTP you’ll do it faster, smoother, more reliably. From video calls to collaborating, file sharing to cloud computing, this is connectivity built for the future, today. And when a leased line connection is just out of reach, ultrafast FTTP gives you the high bandwidth, high performance connectivity you need at a fraction of the cost.

The benefits

With up to gigabit speeds available – that’s 1000Mbps – you’ll be connected faster than ever. Crystal clear video calls keep you better connected, however far apart you are, file sharing is a cinch and buffering is a distant, long-gone memory.

Quote your discount code:

  • Business fibre – CC-BUSI
  • Residential fibre – CC -RESI

Call Captain Comms and the team at Deep Blue to find out what you can get. 01937 221500.

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More strike action planned

BT and Openreach’s workforce announce the latest strike action is to take place on; Thursday 6 October, Monday 10 October, Thursday 20 October and Monday 24 October 2022. The strike will involve a number of Openreach frontline engineers and support staff.

What does this mean for you?

BT and Openreach have confirmed that they have tried and tested plans and processes in place to help them deal with the impacts of reductions in their available workforce.

The response from BT and Openreach, remains the same in they are confident that they have put in place the right measures to minimise disruption to customers where possible.

We will continue to monitor the situation by working closely with BT and Openreach, communicating any further updates if and when they occur.