7 Essential Steps to Handle an Employee Departure with Ease

Employee turnover is an inevitable part of running a business, but it doesn’t have to be a chaotic or costly ordeal. Whether an employee leaves on good terms or not, it’s crucial to have a plan in place to safeguard your business operations. Here are seven tips to help you navigate through the process smoothly and minimise any potential disruptions.

Update Contact Information and Systems

Ensure that all contact information associated with the departing employee, such as phone numbers and email addresses, are updated promptly. Redirect calls from their direct dial-in (DDI) numbers and adjust any hunt groups they were part of to prevent missed communications. Understanding how to manage these changes on your telecom systems is key to maintaining seamless connectivity.

Manage Email Access

Changing passwords for email accounts that the departing employee had access to is vital for data security. However, shutting down email addresses abruptly can lead to missed opportunities or communication breakdowns. Consider using email forwarders and autoresponders to redirect emails to appropriate recipients and inform contacts about the change in contact details.

Review Infrastructure and Security Settings

If the departing employee had a role in managing technical systems or IT infrastructure, conduct a thorough review of these systems. Update login details, review user permissions, and audit security settings to prevent unauthorised access. Staying proactive in managing these aspects can help safeguard your business from potential risks.

Monitor Online Portals

With the increasing trend of remote work, online portals have become essential for business operations. Take the time to review and update access permissions for these portals to ensure only authorised personnel can access them. Maintaining the integrity of these systems is crucial for protecting sensitive data and maintaining efficiency.

Inform Suppliers and Partners

Communicate with suppliers and partners to inform them of the employee departure and provide them with updated information for their new point of contact. Building strong relationships with suppliers is vital for the continuity of your business operations, and keeping them informed fosters transparency and trust.

Provide Training for Succession

Prepare for the transition by arranging training sessions for incoming staff members to familiarise them with their new roles and responsibilities. Offering refresher courses or specialised training can empower employees to step into their new positions confidently. Investing in employee development ensures continuity and minimises disruptions during transitions.

Plan a Farewell Celebration:

Recognise the departing employee’s contributions and celebrate their time with the company by organising a farewell gathering. Whether it’s a formal send-off or a casual gathering, expressing appreciation for their efforts fosters a positive workplace culture.


Handling an employee departure can be a challenging time for any business, but with careful planning and proactive measures, it can also be an opportunity for growth and continuity. By following these seven steps, you can protect your business from potential disruptions and ensure a smooth transition for everyone involved.

As business communication specialists, Deep Blue Telecom is here to support you through every step of the process. Reach out to us today to learn more about how we can help streamline your communication and infrastructure needs.

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