Clear communications for Care Homes

Communication is a vital lifeline for care homes. Whether it’s connecting with caregivers, residents, or families, a reliable and feature-rich telephone system is crucial for efficient operations and exceptional care.

The Challenge

Care homes face the challenge of maintaining high-quality communication while ensuring resilience and disaster recovery capabilities. In an industry where time is of the essence, a functional phone system is indispensable.

Working with people who can no longer manage on their own, having a sophisticated telephony system becomes essential.

With caregivers often engaged with people who need their full attention, missed calls from other people in need are a serious problem and quick response times critical.

Comprehensive call reporting to monitor performance and maximise care is a must to ensure you are providing the quality of care you promise.

Calls must be seamlessly connected, regardless of their location. Flexibility is vital, alongside a range of features that enable caregivers to work effectively and provide optimal care.

Why Choose Deep Blue for Care Homes?

Cost savings on support

Deep Blue offers an intuitive administration interface that empowers administrators to make changes easily with just a few clicks.

Call reporting tools

Care homes can monitor staff, identify areas for training, and make call routing adjustments when necessary.

Call recording

For quality monitoring and training purposes, Deep Blue allows care homes to record calls to ensure exceptional care and service.

Smartphone app

Caregivers can make and receive calls using their own personal direct dial number from anywhere. This ensures they can be reached anytime, anywhere, streamlining communication.

Twinning

Inbound calls can be received on a caregiver’s mobile device, ensuring they never miss an important call.

Music and messages on hold

Enhance your care home’s professional image by playing music and informative messages for callers on hold. An auto-attendant feature ensures clients and families can quickly reach the appropriate department.

Establish a local presence

Deep Blue offers the option to purchase local rate numbers, providing care homes with a local presence when communicating with caregivers and families.

The care home industry thrives on reliable and flexible telephony systems, and Deep Blue delivers just that. To learn more about how Deep Blue can transform communication in your care home, call 0333 240 9100 today.