Call us on 0333 240 9100 Email: info@deepbluetelecom.co.uk

Frequently Asked Questions

Please find below a list of frequently asked questions, if you cannot find what you are looking for or you require further information please do not hesitate to contact us.

Billing

Can I have my monthly invoice emailed?

Can I have a copy of my invoice re-sent?

Can replacement equipment be billed on my monthly invoice?

Can I have details of the calls made on our lines?

Troubleshooting

How do I reboot my router?

Can you help with a line fault?

Can you help with telephone system maintenance or faults?

Other Service

Can you find out what my average download speed on a broadband service will be?

Can I have services on my telephone line, like call diversion, without having a phone system?

Can you help me set up a domain name?

What is fibre broadband?

Why use fibre broadband?

What is fibre to the cabinet (FTTC)?

What is fibre to the premises (FTTP)?

 

Billing

Can I have my monthly invoice emailed?

YES- you just need to confirm the email address you would like your invoice sending to. You can do this by calling us on 0333 240 9100 or by completing our contact form, please remember to state clearly which company/account number you are contacting us from.

Can I have a copy of my invoice re-sent?

YES- We can resend your invoice out to you by email or post.

Can replacement equipment be billed on my monthly invoice?

YES- Replacement equipment can be billed on your monthly invoice with the 30 day terms still applying.

Can I have details of the calls made on our lines?

YES- Our monthly invoices include full itemisation on all calls above 10p, from each phone, even separated out by extension number, showing the destination number as well.

Troubleshooting

How do I reboot my router?

Power off, wait and then power on.

Can you help with a line fault?

YES- We will run the initial line tests and liaise with Openreach if the fault needs an engineer appointment.

Can you help with telephone system maintenance or faults?

YES- Our team of experienced engineers can help. We also have specialists for the main brands.

Other Services

Can you find out what my average download speed on a broadband service will be?

YES- All we need is your telephone number, from there we can get information on the capacity at your exchange, the line length between your premises and the exchange and the quality of the copper in this wire. This information allows us to tell you exactly what service you can expect, rather than giving you unrealistic ‘Up-to’ speeds.

Can I have services on my telephone line, like call diversion, without having a phone system?

YES- These services are available on a monthly rental basis and are set up at the exchange.

Can you help me set up a domain name?

YES- We partner with a hosting company and this again can be billed on your monthly invoice.

What is fibre broadband?

Fibre broadband is broadband that is transmitted through fibre optic cables, as opposed to the copper wiring used in traditional broadband. With the demand nowadays for fast, reliable broadband, fibre is being looked to as the ideal solution.

Why use fibre broadband?

One of the limitations of copper cabling is that it’s ability to transmit data at high speeds decreases over distance, meaning the further you are from the exchange, the slower your internet will be.

With fibre this is much less of a problem, while some loss of speed will still be observed, it is at a lesser extent to that of copper and when added to the fact that fibre can carry faster initial speeds, it means, simply, faster broadband.

What is fibre to the cabinet (FTTC)?

Fibre to the cabinet is where the cabling connecting an exchange to a street cabinet is made of fibre optic cable as opposed to copper. The cabinet is then connected to individual sites using traditional copper wire. As copper’s ability to transmit data at a high speed decreases over distance, reducing the amount of copper wire by replacing parts of it with fibre optic cable reduces the amount of speed loss.

What is fibre to the premises (FTTP)?

Fibre to the premises is where the cabling connecting an exchange to a customer’s site is made of fibre optic cable as opposed to copper. Unlike fibre to the cabinet, where fibre optic cable is used between the exchange and the street cabinet but copper is still used between the cabinet and the customer’s site, fibre to the premises uses no copper cabling between the customer and the exchange. This means even less loss of speed over distance.

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