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Ofcom leaves users free to switch

Thanks to new Ofcom rules, users will now be able to exit mobile, landline or broadband contracts without facing penalties if the monthly price is increased.

Providers will now have to give at least 30 days notice of any increase in monthly subscription prices to end users. If the user then decides to switch, they will not have to pay any termination charges. The rules will also apply if the provider keeps the monthly price the same but decreases the number of minutes/amount of data included in the package.

The change follows Ofcom’s investigations of over 1000 complaints, which found that many providers had increased their prices having originally promised ‘fixed-price’ deals.

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