As of 13th June telephone numbers starting with the prefixes 084, 087 and 09 (such as 0845, 0843, 0871, 0872 and 09 numbers) cannot be used to provide customer service and complaint lines! This is due to a change in legislation that says customers should not pay anymore than the basic rate for non-geographic calls.
When a trader runs a telephone line used for customers to contact them about existing contracts they have with the trader, they should not pay anymore than the basic rate. Traders may still use ’08’ numbers but must offer an alternative.
One fairly simple alternative is to simply change over the ’08’ for an ’03’ number.
(eg 0845 123 1234 would now be 0345 123 1234)
Contact us on 0333 240 9100 for more details!