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Changes to provision and fault appointments

Previously if you have needed an Openreach engineer appointment, either for a fault or a line install, you have only been able to have an AM or PM slot (8am – 1pm and 1pm – 6pm). This can be difficult if your business works 9-5 or if you are opening a new site that is not yet staffed as you have to make provision to have people on site for the full appointment time slot.

In addition to the standard AM or PM appointment slots, Openreach will now also be offering some narrower time slots for an additional charge, such as ‘Late Morning’ for sites that aren’t staffed from 8am.


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